SUMMARY

• Systems Engineer and Administrator with 5+ years of experience introducing and implementing forward - thinking solutions that heighten technical performance.
• Highly analytical and results-oriented; known for strengths in research and development, the ability to establish an understanding of new technologies quickly and deploy projects across an enterprise environment on time.
• Advanced experience in the planning, installation, configuration, integration, and support of business-critical applications and enterprise-level infrastructures.
• IT Strategy Process Improvement Integration Testing Active Directory Research & Development
• Virtualization System/Functional Testing Information Systems IT Support Models
• Application / System Implementation Risk Mitigation Technical/User Support Disaster Recovery Plan (DRP)
• Servers & Storage Information Security Data Management Root Cause Analysis PCI Security Compliance

TECHNICAL SKILLS

Framework / Platforms: PowerShell / Power CLI

Software / Systems: Windows 10 LTSC / Windows Server / Linux

Tools: Active Directory / SolarWinds / NSX Manager / vROps / Group Policy / UEM (DEM) / ITSM Remedy

Virtualization: VMware vSphere 6.5 / VMware ESXi 6.5 and 6.7/ VMware ThinApp / NSX / Horizon View 7.x/ AWS (general knowledge)

Routers: Cisco

Networking: TCP/IP, LAN, WAN, VPN, DHCP.

PROFESSIONAL EXPERIENCE

Confidential

Systems Engineer/Architecture

Responsibilities:

• Implemented the VMware Horizon View deployment for use across the platform; provided desktop and server administrative support
• Participated in the design and implementation of an instant-clone environment with a vCenter 6.7/ View 7.6 coupled with UEM and a single image environment, including capacity management, patch management, image maintenance, and performance tuning
• Utilize PowerShell to gather Active Directory specific information, pool ID, network and security label assignments, as well as automating various processes
• Deliver technical and customer support for virtualization infrastructure, outages and general troubleshooting; partnered with internal departments, stakeholders and end-users
• Researched and developed a golden image for Windows 10 LTSC to enable migration from Windows 7; installed applications and critical updates and established a pool of 20 desktops to complete UAT; rolled out Windows 10 with minimal pain points, with full migration completed to a three-datacenter model with 12k+ floating desktops
• Upgraded vSphere and ESXi, Horizon View, and UEM/DEM, with several Instant clone pools up and working with hundreds of users within six months; backed up current configurations, upgraded all ESXi host, virtual machines, appliances, and tools, communicating across all of IT infrastructure with careful planning and documentation, leading to project completion and success

IT Support Representative

Confidential

Responsibilities:

• Delivered widespread hardware and software support for laptops, desktop PC’s, printers and peripherals, including deployment and setup, completing repairs and troubleshooting a variety of issues; consulted with end-users to gather issue details and formulate solutions
• Developed, implemented and maintained network file server backups and disaster recovery
• Identified and recommended hardware, software, and process solutions that would positively contribute to overall productivity and efficiency
• Partnered with remote network technicians to complete large transition from Cisco to Juniper switches; provided remote access to complete switch configurations, completing projects in advance of the deadline
• Facilitated basic systems training for new and current users as needed
• Worked on a rotating schedule on a team of 5 technicians to replace desktops within call centers, and convert over to Dell Wyse zero clients in preparation for VDI for 1000+ users; completed upgrades and rollout in time for pilot testing

Field Installation Technician

Confidential

Responsibilities:

• Oversaw a territory established by postal codes; utilizing a tri-lithic ingress sweeper, identified and remediated issues, including cable replacements, F-connectors, and lockboxes
• Completed service calls relating to broadband installation and various troubleshooting activities; reviewed all requested services with the customer to confirm understanding and agreement and documented all work order details for entry into the customer account record
• Installed and removed converters to provide customers with upgrades or downgrades in service and determined the acceptability of service by reviewing picture quality following the connection of cable service
• Performed reconnects, requested and non-pay disconnects, and changes of service while adhering to Confidential procedures and safe work practices, NEC and NESC requirements, and local ordinances to provide or remove services in single and multiple-unit dwellings

Confidential

Technical Support

Responsibilities:

• Delivered technical support to end-users concerning device connectivity and home networking needs in collaboration with a team accountable for 50,000+ users across the region
• Provided level 1, 2 and 3 troubleshooting services for PC and Mac clients, including the use command prompt commands and network utility on Mac-based computers
• Supported wireless configurations via wireless access points/routers, static IP assign, and WEP/WPA2 setup for home networking; installed Norton Security Suite and uninstalled previous anti-virus software