SUMMARY

• Self - starting, self-motivated, and goal-oriented individual with the ability to learn quickly.
• Software Developer experiencing in all stages of System Development Life Cycle including design, develop, testing, deploy and maintenance.
• Strengths in the ability to identifying the problem, and finding the solution.
• Experienced in all stages of the System Development Life Cycle efforts including requirements definition, design, build, testing, maintenance and support.
• Designing, developing and deploying Siebel solution as well as troubleshooting and problem solving all Siebel defects.
• Siebel eBusiness Application focus on Siebel CRM, Siebel Call Center, Siebel Smart Script. Knowledge of EIM importing data, Siebel Workflow, Assignment Manager, and Siebel Communication.
• Working on Siebel Open UI to modify the web template using Siebel Tools, CSS file and Java Script
• Use Siebel Tools and Siebel E-scripting to develop and configure Siebel Application, Applet configuration, Toggle Applets, Links, MVL, VBC.
• Knowledge on Web API using HTTP based service to return JSON or XML data.
• Experienced in multiple versions of Siebel from 7.5 to 8.1.1.11
• Siebel Server installation, migration and upgrade with current released version 8.1.1.11. Including Microsoft Cluster Services and Siebel Load balancing.
• Monitoring and tuning Siebel Enterprise Server and Siebel Components.
• Migration and Deployment Siebel from one environment to another including production environment
• Setup Siebel Development Tools/Client, generate/extract user databases for Remote Tools/Client.
• Install and configure Siebel Web Extension Server over IIS 6.0 in Windows Server and HIS in AIX Server.
• Configure Siebel application for LDAP Serveremail response, CTI profile and Dashboard data
• Object-Oriented Programming using Java; Control and Concurrency, C/C++, Java, C#, Visual Basic, JavaScript.
• Knowledge and experience on Java, Visual Studio .Net, Visual Basic, C#,XML, JQuery
• Networking: client/server protocols such as FTP, TCP/IP
• Knowledge of Angular and build a basic single Angular application to connect to backend using HTTP API service.
• Database Design and Implementation: DB2, Oracle, Microsoft Access.
• Utilities: SQL, Microsoft Office
• Operating Systems: UNIX, AIX, Windows Server 2008

PROFESSIONAL EXPERIENCE

Confidential, ATLANTA, GA

Siebel Developer - Siebel Administrator

Responsibilities:

• Responsible for providing a solution for visibility for different call centers.
• Designed and provided a solution for data segregation for call center agents from accessing/viewing data belonging to other call centers
• Built solution in Siebel Tools using Siebel technologies
• Troubleshooting and resolving issue/defects
• Loading Siebel Data using EIM from third party data sources to Siebel Interface tables and to Siebel Base tables.
• Interacting with Users, Business Analysts in support of applications - including requirement definition, problem resolution & estimating the Level of Effort (LOE) for Development.
• Used Siebel Tools to customize the Siebel Applications according to Customer requirements/FDD.
• Created/Modified Business Components, Screens, Views, Applets, MVG Applet, Pick Applets, pick Lists, Joins, Links, MV Links, Business Object, Business Services, EBC, Workflow etc.
• Extended existing tables by adding new columns
• Used User Properties to avoid scripting.
• Used E-script to configure and enhance Siebel Applications functionality.
• Wrote Browser Scripts for interactive actions, Custom Buttons and data validations.
• Wrote Server Scripts for data validation and data manipulations.
• Created Business Service: to delete records from different BC based on user selection criteria to update fields on a Business Component based on field values from other BC to update Owner field in eService BC, if it is null. to update Partner Order Type if it is null.
• Created Runtime Events to execute Business Services.
• Trouble Shooting/Fixing Issues, Production support and Maintenance.
• Involved in Maintenance, Code and Configuration review, Testing and Certifying Application, Debugging, Performance Tuning, Spooling, Event Logging, Querying Base tables through SQL and writing Technical Documentation(TDD).

Confidential - HOUSTON, TX

Siebel Administrator

Responsibilities:

• Installed and upgraded Siebel Energy version 7.8.2 to Siebel version 8.1.1.11.
• Planned design and upgraded Siebel Development Database Environment version 7.8.2 to 8.1.1.11 with Oracle Database Enterprise Server 11g.
• Integrating with multiple distant Medicare Data Servers into Siebel through EAI scripts eScripting, data mapping and developing style-sheets.
• Developing Provider portals using eServices for 2 different clients / brands using same srf and managing with user types, responsibilities and eScript code.
• Building re-determination functionality by attaching documentation and storing in Siebel file system.
• Extensive experience in eScript coding to extend Siebel configuration capabilities.
• Extensive experience in Siebel development both in maintenance and improvement mode, including troubleshooting applications. Configuration of screens, views business components and services, applets, LOV’s responsibilities, pick-lists both regular and hierarchical, links, joins, work-flows, EIM.
• Upgraded and tuned Siebel stage and production environment from 7.8.2 to 8.1.1.11 including Siebel gateway server, Siebel application server load balancing, Siebel web extension server and IIS 6.0.
• Created and customized new Siebel virtual directory in IIS 6.0 0 for Siebel Web Server Extension.
• Working on Siebel Open UI, modify Siebel Web template using Siebel Tools, CSS file and Java script
• Set up new Siebel Environment to support Development, Testing and Production for troubleshooting and developing new feature functionality for MOAD project.

Confidential, GA

IT Specialist/Siebel Developer/Siebel Admin

Responsibilities:

• Installed, upgraded and configured Siebel 7.7, 8.1.1 Gateway Server, Siebel Server, Siebel Database Server and Siebel Web Server
• Setup Siebel server load balancing and cluster Siebel gateway server.
• Demonstrated excellent leadership in architecting & managing the implementation of Siebel 8.0 eInsurance application.
• Interacted with management, project sponsors and other stakeholders to manage the expectations and communicate the project status.
• Designed high level designs for Siebel architecture, Integration of Siebel with other applications, government organization and vendors.
• Upgraded Siebel from 8.0.0.0 to 8.1.1.2 version for NWCS department.
• Extensively used Siebel tools, Workflow, Business Service, Web Service, eScript, Data Map, Assignment Manager for customization & integration.
• Created real time data sync from Siebel 6.0 application to Siebel 8.0 application using web services.
• Created EIM feeds using Informatica into Siebel.
• Used the project management skills to manage the project timeline, task and resource.
• Managed the offshore and onsite resources of Outsourced vendor.
• Demonstrated the ability to successfully implement the complex IT project from inception to completion.
• Worked with Siebel Support and Siebel TAM for Siebel product issues.
• Create and setup Siebel developer ID, generate, extract local database for user
• Import, Export and Migrate Siebel repository and srf file, synchronize and apply change to Siebel database
• Monitoring and tuning Siebel server components
• Built solution in Siebel Tools using Siebel technologies, configuration, Siebel SmartScript, Siebel Scripting, Siebel Template file, Siebel Server Administration, EIM, Workflow.
• Focused on Siebel CRM Call Center Employee Relation Management, providing development works and solutions for Siebel CRM Call Center across multiple Organizations for EHR project.
• Implemented and configured the Resonate Central Dispatch for load balancing to distribute the server requests across Siebel servers.
• Designing, Implementing and configuring Siebel business requirement release
• Troubleshooting and resolving issue/defects
• Configured IIS 6.0 for Siebel Web Server Extension.
• Planned and upgraded from Siebel SEA 7.7 to Siebel SIA 8.1.1.
• Provided solution for issue and defect in production development.