SUMMARY

• Accomplished IT professional with demonstrated success implementing strategic IT initiatives that improve business functionality with positive impacts on the bottom line.
• Skilled project manager, with proven ability to lead and motivate teams to maximize productivity. Technology savvy self - starter.
• Adapt to new technologies fluently. With 15 years of experience, I have acquired first-rate communication and collaboration skills to lead and work in concert with diverse groups effectively.

PROFESSIONAL EXPERIENCE

Corus360/Citrix Specialist

Confidential, Denver, CO

Responsibilities:

• Team lead, Large scale roll-out of Citrix-Imprivata, Citrix-Cerner, AllScripts software Packages.
• As part of the field Citrix Remediation Team Pushing Citrix Software to all workstations in CHI Hospitals Nationally.
• Communications include GPS, IR, SATCOM RADAR, RF, Wireless Mesh, RTLS, CLI WebGUI.
• Centrak CTCIE - Certified Design and Implementation Engineer, Hill-Rom Nurse call NaviCare Certified Engineer
• Monitoring SCCM pushes and pulling reports for review.
• Active Directory Administration
• Maintaining daily stats of progress of the complete Citrix rollout.
• Locating workstations using IP ping and discovery.
• Great understanding of hospital environment.
• Citrix Receiver 4.4 LTSR, Base Central 14.4.5000

Confidential

Field Applications Engineer

Responsibilities:

• As the Applications Engineer I was involved in improving healthcare operations and workflow and the quality of patient care via a system that offered unique combination of technology-linking RFID tags and Sensors with displays which permit users to track, locate and Observer movement of equipment and people in real-time. As a field application engineer for Centrak I was able to complete 56 hospitals in 9 months, this included multidisciplinary in nature to travel to customers’ premises that often required 50% to 100% travel. I reported directly to the Director of Field Service Engineering.
• This position required that I had good hardware and software troubleshooting skills and the ability to ensure that the customers’ requests and status were followed up on time and in a professional manner. As the Field Application Engineer, my responsibilities included planning and developing designs for RTLS and Environmental monitoring installations, this also included providing on-site validation and testing of RTLS systems with multi-level support and troubleshooting. After designing and installing the system, it was my responsibility to provide technical training for our partner channels.
• In this position, I was required to know wireless (RF) networking systems and complete knowledge of ethernet and internet protocols with system level debugging skills. Understanding business and marketing materials and business jargon, the unique point of difference in the products and services. Project management and clearly articulating project scope and objectives, while maintaining meeting deadlines and time deadlines. Contingency planning and approval channels and procedures, budgeting, organization and vendor capabilities with tracking and monitoring procedures. I was able to interpret and disseminate information and prepare basic reports and use of appropriate mode of communications.
• I am also great a great listener, and a creative thinker, decision-making acumen, problem solver, I take responsibility and am accountable for performing a task at a high level, able to demonstrate personal integrity & honesty. Cisco Technologies, SCCM, SCOM, AD, VM, VD.

Confidential

Implementation Engineer

Responsibilities:

• My duties involved organizing, managing, and leading multiple project implementations in a healthcare environment, As the Lead network architecture and system fail-over engineer, I spent a lot of time in technical systems design discussions with customer IT and MIS or biomed departments. I was able to manage and perform installations of Hill-Room Clinical Workflow Solutions and there partners applications and systems which primarily included installing and configuring applications on servers and proprietary devices and hardware, and configuring system networks and working with customers wired and wireless infrastructure to complete implementations.
• My job was to provide oversight, training and direction to internal and external contractors as assigned during implementations to ensure installations meet Hill-Rom and customer requirements and lead small internal and contracted team if assigned as needed. Performing site surveys, RF surveys, and developing system integration plans using multiple vendor products and coordinate with customer IT or MIS departments. I did make recommendations on tuning and or configuration of network and wireless and CWS applications. Designing and validating RF link performance and the quality and reliability by using measuring and diagnostic tools to test and adjust equipment.
• While participating in or leading cross-functional team resolving technical issues and troubleshooting to resolution throughout the implementation process to ensure the highest level of customer satisfaction are being maintained while considering business unit goals and fiscal responsibilities inclusive of utilization and billability guidelines. Responsible for multiple accounts, which required post and current update of the system and network and server, all documentation had to comply with SOP and best practices and to ensure successful support of the system.
• Acting as the technical liaison with all business partners and internal Hill-Rom Stakeholders, I worked on completing multiple projects and deliverables with limited supervision and was able to work independently or in a small team environment. This position also required me to work with customer IT departments to assess and evaluate network security needs and develop policies and procedures for ensuring the security needs and develop policies, also following procedures for ensuring the security and integrity of specified customer servers and network topology and I do understand back-end network security and active directory functionality.
• At Hill-Rom, I work with internal R and D to provide feedback on applications and developments of the implementation rollout plans, and to provide continuous improvement feedback both written and verbal to improve processes. I did contribute to improvements and utilized internal tools such as CRM, knowledge base, info center. It was very important to adhere to all company objectives, including service documentation, expense reporting, maintenance of test equipment and filing and recording all systems information.
• Platforms include advanced understanding of deploying and supporting Microsoft Windows Platforms, SQL, and IIS server and associated networked systems. Detailed knowledge of common network protocols and architecture such as VPN/IPVPN, TCP/IP, IP routing, OSI Model, VLAN technology and their relevant security issues. Client server networking protocols and able to manage switches, and VoiP, Network security, this includes wireless technologies and security protocols.
• Basic VoiP and or PBX telephony knowledge and basic configuration experience, also software and application architecture and consulting. Understanding project management and fundamentals and have demonstrated a history of executing projects. I can lead small teams with diverse technical skills during implementations as needed. My written communications skills to resolve complex network server related issues into actionable concepts for customers to understand.
• Maintaining a professional image and will demonstrating a willingness to contribute at all levels, able to work through issues and bring projects to completion, perform complex research, analysis, and troubleshooting to resolve critical problems over sustained time durations in a logical manner. Strong ability to configure, setup and debug PC systems.

Confidential, Denver, CO

Shortel VoiP Administrator

Responsibilities:

• SaaS administration, including Remote Mapping sites, and RDP Application Servers
• Managing and troubleshooting terminal servers, connections, software, maintain all wireless activities.
• Implemented SNMP on devices to allow network management.
• Training new employees how to use the ShoreTel VOIP phone systems (Presentation)
• SCOM environment and monitoring. Maintaining daily network activity.
• Maintaining and updating all Network hardware, including PCs, Laptops, Monitors, Cisco Wireless APs
• Maintaining database on all inventory, Port and Blade Security and locations.
• Configurations of wireless addresses, broadcast addresses, hidden and broadcasted Cisco AP, Netgear.
• Exchange and Active Directory Administrator including configurations and troubleshooting.
• Lync Server installation and configuration on the server and all workstations. (Complete rollout)
• Video on demand configuration and management.
• IP video for network systems, configuring all VoiP, video, ip conferencing.
• Monitor and troubleshooting VM Servers, VPN connections, creating cab environments for testing apps and software.
• MS clustering research, administration and monitoring, troubleshooting configuration issues.
• Cisco administration and troubleshooting, assisting with troubleshooting configurations and VLANS
• Trunks, and Cisco devices, including documentation and configurations of Trunks and Vlans.
• Routing protocols (BGP, OSPF, EIGRP, IGRP, RIP, IS-IS, / Routed Protocol (TCP/IP, IPXSPX).
• VoiP administration including Adobe Connect, Skype, IP Video, ShoreTel VoiP Phone system.
• Working with safety team, HR, IT managers setting up Emergency Outage Procedures.
• Troubleshooting all Shoretel and network outages, creating reports and emails to managers and team.
• Monitoring networks using WireShark and SolarWinds software.
• Building and maintaining server rack, devices and redundant connections, port inventory.
• HP, Dell, Servers, Cisco devices ESXi 4.5/5.0, installing and maintaining all wireless apps and devices.