SYSTEMS ADMINISTRATOR Resume

SUMMARY

Extensive background in going beyond, the job duties to provided outstanding Confidential to a diverse customer base. After fixing technical issues patiently teaching users how to prevent it from happening
Highly respected and dynamic achiever in explaining technical support issues, walking clients through step by step instructions to eliminate the problem specializing in reading questions, document work, and problem resolution to achieve desired results
Self - Starter, developing strong business relationships to build lasting success
Dependable, earned Associate Degree in three years while working full-time, gained experience as a Systems Administrator in an auto company call center environment
Attention to detail, diagnosing technical issues for customers and documenting accurate notes, while listening to customers issues
Take initiative, by planning events and projects before the due date

TECHNICAL SKILLS

Operating Systems: Windows, Windows NT/2000/XP, Mac OS

Databases: Oracle, Relational Databases, Mainframe Database

Language: Visual Basic, SQL, HTML

Software: Microsoft Office: Word, Excel, Access, PowerPoint, Microsoft Visio, Adobe-PDF, Zendesk, TeamViewer

PROFESSIONAL EXPERIENCE

SYSTEMS ADMINISTRATOR

Confidential

Responsibilities:

Effectively answered fifty calls a day, used Zendesk to collect requests, directed unresolved issues to next level point of contacts
Performed remote access support using TeamViewer to assist customers over the phone with malfunctioning auto apps on android and ios
Securely resolved user’s network issues by resetting the router or reconnect the WI-FI on laptops or desktops
Completed all enterprise computer upgrades to operating system for windows 8.1 and 10
Responsible for updating the company windows software regularly, and gained satisfaction feedback from users about their experience
Experienced in communicating effectively with co-workers, and management to ensure all needs were met
Accurately documented and reported all changes in physical appearance, falls, and injuries
Delivered outstanding internal and external Confidential

Confidential

SYSTEMS ADMINISTRATOR

Responsibilities:

Provided excellent verbal communication to patients via audio in a timely manner
Routinely signed out residents using the kiosk for their family member to pick them up for the day
Participated in employee meeting before the shift start to be inform of daily tasks

ADMINISTRATIVE ASSISTANT

Confidential

Responsibilities:

Succeeded in answering important calls from parents and reporting to the manager in a timely manner
Prepared records of parent’s sign-in and sign-out information for documenting into the computer system
Organize all files in chronological order for accurate record keeping
Assist children with their homework and prepared meals