OBJECTIVE

• Career using proven management skills of rapid learning, planning, organizing, motivating, conceptualization to implementation, in a fast - paced, growth-oriented company.

AREAS OF EXPERTISE

• Project Management
• Strategic Planning
• Scope of Work Management
• Budget Management
• Technology Research
• Technology Support
• Vendor Management
• Motivator
• Communication Management
• Risk Management
• Team Building
• Policies and Procedures
• Test Management
• Project Auditor
• Business Analysis
• Change Control Management
• Technical Documentation
• Mentor
• Program Management
• Sales Support
• Conceptualization
• Procurement

TECHNICAL SKILLS

• Windows
• MS Office
• PowerPoint
• Access
• Shaw llama
• Visual Basic
• Edsnet
• Gacs
• Lexis Nexis
• Fast Data
• SQL
• Remedy 75
• Metasolv
• Microsoft Visual Web Developer.

PROFESSIONAL EXPERIENCE

Confidential, Little Rock, AR

Sr. Network Engineering Agile Project Manager / (Scrum Master)

Responsibilities:

• Manage all project phases, including initiation, planning, execution, monitoring, control and closure
• Create project plans, including deliverables, activities, timeliness and budgets
• Direct day-to-day activities of projects and staff in matrix organization
• Ensure milestones are successfully met through oversight of project vehicles and coordination of resources
• Work collaboratively with other departments impacting project.
• Lead communication with stakeholders and team members through completion of the project
• Provide scheduled and on-demand status reports and updates
• Direct project timeliness and budgets
• Assess, manage, resolve and escalate (if necessary) risks and issues
• Tailor processes to meet the needs of individual projects
• Make decisions based on information and input in a timely manner
• Work on projects of high complexity

Confidential, Little Rock, AR

Broadband/ Engineering Project Manager

Responsibilities:

• Engineering Work Order/Internal Service Request Creation
• Working Knowledge of Installation of TA5000/5006
• Product Knowledge of TA5000/5006
• ASAP/Metasolv/M6 Knowledge
• Monitor Performance of Remedy Tickets Aging/Complete
• Support AR/TX Internal Service Request by work group task
• Coordinate with vendor, systems integrator, Sales Engineering, to ensure the customers service is cut over efficiently in a timely manner. Run BWAP Report, MOPS report, Latency Reports. Held Order Reports, Capacity Reports, and CTC Capacity Report,VDSL Remotes Tracker. Manage VDSL sites, Stimulus Sites
• Monitor the performance of project team members, providing and documenting performance feedback.
• Establish and execute a project communication plan.
• Initiate, review, or approve modifications to project plans.
• BB12/BB13 DSLAM deployments
• PIN ADDS
• Direct or coordinate activities of project personnel.
• Monitor or track project milestones and deliverables.
• Schedule and facilitate meetings related to information technology projects.
• Prepare project status reports by collecting, analyzing, and summarizing information and trends.
• Identify need for initial or supplemental project resources.
• Assign duties, responsibilities, and spans of authority to project personnel.
• Coordinate recruitment or selection of project personnel.
• Identify, review, or select vendors or consultants to meet project needs.
• Provides estimates, coordinates projects and provides input to the overall general planning process for assigned business unit
• Reviews, evaluates, designs, implements and maintains company information databases
• Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process
• Understands codes for database access, modifications, and constructions including stored procedures
• Develops and reviews project plans, identifies issues, resolves issues, and communicates status of assigned projects to users and manager
• Gathers requirements, builds logical models and provides quality documentation of detailed user requirements to Development for the design and development of systems
• Plan, arrange and control meetings, workshops and relations with client/user staff during system investigations and throughout subsequent development work

Transport Engineer Coordinator

Confidential

Responsibilities:

• Generating graphs and one line spreadsheets utilizing Aries information
• Performing multiple Access queries and data quality checks
• Supporting the monthly Capital Management System to evaluate drilling results
• Pulling information from various sources such as MSS, Nuvox, TSG. accounting to generate reports or graphs
• Updating flow back data and graphs
• Maintaining well statistics spreadsheet / database
• Assisting engineers with monthly production and capital re-forecasts
• Acting as a liaison with multiple other departments

Confidential

Customer Engagement Manager

Responsibilities:

• Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Confidential, Little Rock, AR

Advertising Representative

Responsibilities:

• Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
• Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.
• Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s
• Products/services. Makes telephone calls and in-person visits and presentations to existing and prospective customers. Researches sources for developing prospective customers and for information to determine their potential.
• Develops clear and effective written proposals/quotations for current and prospective customers.
• Expedites the resolution of customer problems and complaints.
• Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
• Analyzes the territory/market’s potential and determines the value of existing and prospective customer’s value to the organization.
• Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
• Identifies advantages and compares organization’s products/services.
• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the
• Territory/segment.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive
• Activities and potential for new products and services.
• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas. Participates in trade shows & Conventions.
• Design and execute Automated Marketing Campaigns for individual clients.