SUMMARY

• Extensive background in systems updates, imaging, configuration and testing of PCs and laptops
• Experienced in developing unique troubleshooting techniques, executing high - quality repairs, and providing sound installation services to customers.
• Qualified to repair Windows Operating Systems and offer a track record of providing quality tier-2 and 3 support, testing, installing, repairing and maintaining a diverse range of hardware, software, peripherals and customer service.
• Experienced in supporting a wide variety of elements from system/network to application specific while maintaining a focus on client satisfaction.
• Microsoft SQL Server
• BigIp F5 ASM & LTM Modules & WAF Support
• Global site to site Load balancing configuration and monitoring
• Team Lead in Global/National Access Management 5 years.

TECHNICAL SKILLS

• Routing and Switching, TCP/IP networking, routing, Palo Alto firewalls, Juniper SRX firewalls, and Cisco ASA firewalls, 5+ years of VOIP support installation and setup, experience with Cisco Unified CME, Cisco Meeting place, Cisco conferencing, VMware VCenter Server EXS 3.5 & Virtual Machines, McAFee Antivirus 10.x and higher.
• Citrix XenApp 5.0 Server Administrator, Numara Track IT 10.0 Helpdesk software, Windows Update Server, Microsoft Dynamics SL
• PC, Client/Server, COBOL, Slip/PPP, repair/installation Workstations, Laptops & Tablets.
• Numara Track IT Administrator, Windows server 2003-2016 Trainer of Adobe Acrobat Pro XI, Cisco Routers/Hubs, Calix devices, Adtran 5000 series, Ciena Switches, Redback Bras, Dell Blade 1855 servers.
• Knowledge and/or experience with Clearpass and Airwave appliances, Aruba Wireless controller technologies and wireless access points.
• BigIP F5 ASM & LTM Security WAF troubleshooting and log monitoring
• 3 Cloud Computing Support
• API Integration Upgrades and Maintenance Support
• Experienced with (Cisco Nexus7K,5K,2K, Cisco 6500, 4500, 3750, 2900 Series), Cisco UCS Manager
• Microsoft Office Applications 95-to 2016, Microsoft Office 365. Worked in a Wireless, SSL\VPN
• Experienced with HIPPA Security best practices 8 plus years monitoring & reporting, Access Management & permission controls LAN/WAN .

PROFESSIONAL EXPERIENCE

Confidential

Network Field Support Engineer

Responsibilities:

• Provide Technical support for wired and wireless networks both local and remotely.
• Installation of Dell Workstations, various internal house applications and imaging of devices.
• Performed access management, folder permissions and security services as assigned.
• Supported MS Office 365 and various new and existing staff roles. Network cabling & VOIP Support.
• Windows/Unix/Linux Administration, Wmware Deployment & Management
• DNS Management, Maintain Security Infrastructure
• Performed several physical set-up of desktop hardware and software
• Responsible for software installation, maintenance, upgrade, troubleshooting new computer rollouts, servers, networks and printers.
• Working knowledge in ADS (Active Directory and group policy)
• Handled multiple account issues for Computer, Active Directory, RSA/VPN, and proprietary apps.
• Provisioned permissions to SharePoint, Network folders.
• Identify different networking protocols, configure DHCP, TCP/IP
• Experience in System Center Configuration Manager (SCCM).
• Fortinet firewall support and administration
• API Integration, upgrades and maintenance
• Cisco UCS, Deployment, Network Monitoring, Network Fabric Interconnects Switching
• Debugging and support IAM Code,
• Create and execute testing scripts Java, troubleshoot software
• Network design and support including VLANs, VOIP etc
• Windows server optimization. Disaster Recovery Planning and Implementation.
• Microsoft SharePoint 2010 Administration & Installation, configuration 10 years plus.

Confidential

Network Administrator

Responsibilities:

• Controlling both wired and wireless networks throughout several buildings, primarily all workstations, laptops, printers and networking devices.
• Trouble shooting, repairing and installing Cat5 cabling throughout network and off-site Disaster Recovery site duties.
• Support Windows Servers 2013, Windows 10 Triage & VM systems, mostly were Dell switches, routers and Dell NSA 2600 firewalls some Cisco Redbacks.
• Supported MS Office 365 as well a host of in-house applications.
• Administrator over Access Management of the Aerohive Wireless system networks through Pulaski County.
• Network monitoring using DnsStuff, SolarWinds & WireShark tools.

Confidential

IP & Network Systems Engineer

Responsibilities:

• Primary duties consisted of being Nightly Lead Engineer on internal projects involving Global Router/Switch Networks assigned by management.
• Troubleshoot virtual configurations of network topology diagrams, routers & switches migrations, upgrades, ERP rings, VLANS and EPIPES circuits.
• Global Site to site peer reviews & Security best practices and logistics .
• Utilized networking tools such as Secure RT, 5620 SAM Client, Cisco AnyConnect, VPN, NetsSmart, systems management of Cisco UCS profiles creation, Virtualization Support & Deployment applications services, NacID & Exam Diff comparison application.
• Preformed nightly backup of Calix E5 & E7, Alcatel, Ciena 300-311, ALU7750, Cisco devices, Redback Bras and Juniper devices.
• Performed Peer Reviews of traffic grooming of network for several sites throughout United States.
• Moved circuit swings and enabled / disabled device ports according to maintenance requirements of project state wide.
• TCP\IP Networking, Routing & Switching, experience with Unix\Linux systems administration. Python scripting and Netscout.
• SolarWinds, Wireshark and Opensource used to monitor Network Traffic.
• Continued- Manages, configures, and implements routers, switches, firewalls, wireless, and other network systems.administration
• Ordered network parts for MOP Central Offices for Global sites management connectivity.
• Performed numerous tasks simultaneous to prevent outages while maintaining ninety-eight percentile successful completions.
• Experienced with MS Office 2010, Office 365, Windows10 OS, SQL databases and SharePoint application.
• Any other duties assigned by management.

Confidential

Network Engineer I / Network Analyst

Responsibilities:

• Turning up new static IP broadband service in Windstream’s data network, configuring customer premise equipment, handling customer calls, and troubleshooting customer broadband problems.
• This position may also work with other service providers, engineering groups, and network operations groups to accomplish customer migrations, network changes upgrades, and repairs.
• Troubleshooting of Juniper Networks and it will also include other duties/technologies as assigned.
• Intermediate to advanced knowledge of data networking, particularly experience with ATM, ADSL, Dslams, Calix, Adtran 5 series & Bras switches.
• Virtual protocol configurations.
• 2x Parallels and scripting troubleshooting.
• VOIP networks as assigned.
• SolarWinds, Wireshark and Opensource used to monitor Network Traffic. Cisco UCS C-series support & management of Network monitoring.
• Manages, configures, and implements routers, switches, firewalls, wireless, and other network systems.

Confidential

Network Administrator

Responsibilities:

• Daily maintenance of Local Area Network systems, Helpdesk manager, Agency wide trainer, remote access, equipment inventory hardware & software. Install, repair, upgrade, HP switches and latest platforms hardware and software, desktops, laptops, printers, mobile devices, Windows
• Servers support complete agency wide system logging and backup schemes, Utilize Symantec
• Backup Exec 2014, Sonic Wall firewall interface, Tumbleweed Secure Mail Server, EMF support in all facets with innovative ideas on a daily basis to improve network stability.
• Uptime network monitoring software. Maintains documentation for network related hardware and software.
• Knowledgeable of HDS, MITAS installations daily.
• Experienced with Cisco 1841, 1800 routers & products.
• Monitoring of switches and networking systems, Azure system support & maintenance.
• Daily modification to Active Directory Users and Computer.
• Support IAM system, Data Modeling support.
• Administer and maintain end user accounts, permissions, and access rights for Sites and Domain security access. Daily documentation of network security access, Citrix, RDP, Dameware VPN connections.
• Exchange Server 2008 & 2010. Agency best practice of State Security within IT Department.
• TCP\IP Networking, Routing & Switching, experience with Unix\Linux systems administration. Python scripting and NetScout. Daily monitoring tools used SolarWinds, TrackIT and WireShark.