SUMMARY

• Innovative, customer - focused Technology Executive with 15+ years of visible achievements providing leading edge technological solutions. Qualified in all aspects of VoIP, systems architecture, Oracle ERP, security, messaging, storage, network, server platforms and support.
• Proven leadership style with excellent communication skills to continually drive focused teams toward performance excellence. Outstanding record of successfully completing multi-million dollar projects to fruition.
• Strong working knowledge of IT Service Management concepts and practices, implementing Incident Management, Problem Management and Services Level Management processes in-line with the ITIL framework.
• Track record of IT architecture leadership from design to implementations across multiple domain areas, successfully implementing many major multi-million dollar projects.
• Cross functional team leadership to Identify client needs and provide recommendations, enhancing business practices, technology and internal systems to produce highly effective results for enterprise-level companies.
• Build solid client relationships and strategic partnerships that drive organizational growth resulting in substantial financial gains, leveraging strong cross-platform and multi industry awareness from consulting in multi-region environments.
• Build high performance teams and deliver exceptional quality services and systems with decisive leadership qualities.
• Extensive experience in business management including skills in negotiation, analysis of ROI, cost-benefit and break even points, and understanding of vendor and 3rd party benchmarks.
• Unique ability to translate complex technical information into user friendly format for the benefit of end-users at all levels. Skilled trainer and negotiator, able to cultivate strong alliances with internal and optimize business opportunities through leadership on national and global technical programs.

TECHNICAL SKILLS

• Windows 7, Windows 2000, Windows XP, UNIX Services, Citrix Metaframe, Novell Netware 3, 4 & 5, Sun Solaris 2.6, 2.8, Red Hat Linux 6.5, 7.1.
• LAN/WAN, TCP/IP, WINS, DHCP, DNS, ISDN, T1/T3, MPLS & Frame Relay.
• Cisco Pix, Check Point Firewall, Cisco Security Agent, Symantec Client Firewall, McAfee Total Virus Defense, Sonic Firewall.
• Exchange 2000, 2003, 2010, OWA, SQL 2000, 2010, NetBackup, Front office, Back Office, Script Logic, Ghost, and LAN Desk.
• Dell, IBM, Compaq, Cisco, NAS, SAN, EMC, HP, Sun.
• SQL, Oracle, Access, Crystal Reports, ODBC, C, C++, COBOL, Assembly, and Mainframe Assembly.
• IPCC 7.0, Call Manager 7,8, Nortel PBX option 11, Cisco Unity messaging.
• IIS, Front Page, .net, Visual Basic

PROFESSIONAL EXPERIENCE

Confidential

Sr. IT Director

Responsibilities:

• Overseeing company’s infrastructure, day-to-day 24x7x365 operations for multiple 500 server data centers, reporting to VP of Operations, including managing 65 direct/indirect reports and multiple vendors supporting a multi-platform, multi-locations infrastructure.
• Improved efficiency, streamlined business processes, and reduced costs of customer services by implementing Oracle ERP Application which comprised of Finance and Accounting, Inventory, CRM and Purchasing modules. Successful implementation helped break down barriers between departments throughout the organization, and provided up-to-date 360 degree view of our customer to the CSR’s.
• Spearheaded and achieved server consolidation by utilizing VMware Infrastructure virtualization technology that delivered capital, hardware and operating cost savings of 60%.
• Reduced organizations backup times by 50%, data restore times by 80%. Success of this project accomplished high-availability, high-reliability, high security storage & backup platform, centralized backup/storage model which fit within the existing network bandwidth constraints to backup the data at central location, and maximized utilization of disk and tape to reduce recover times (RTO) and enabled increased recovery points (RPO).
• Enhanced infrastructure security adding Symantec Endpoint Protection, intrusions detections and proxy servers, reducing security-related helpdesk calls by 80%.
• Design, develop and implement new data center services to include national WAN interconnections including circuit planning, ordering, installation, testing and debugging.
• Managed, designed and implemented all components of an IPT and IPCC solution for replacing corporate legacy voice system with Cisco VoIP. These components included deploying IP Telephony redundant Call Manager cluster, voice gateways, VG224 analog gateways, IP phones, IP-based voicemail and backup remote site survivability. Successful implementation of this project converged voice and data over a single IP backbone.
• Develop operational processes and procedures including server and application deployment, monitoring and system automation, storage architecture, backup/restore, security, disaster recovery and capacity planning.
• Provide full range of personnel management functions for the support operations team, including career development, staff retention, interpersonal relations within and across teams, performance reviews and related responsibilities.
• Effectively managed complete overhaul of all regional internal systems; cabling, LAN core and distribution, WAN connectivity for 52 sites, server operating system replacement, server hardware replacement, desktop, telecommunication provisioning and RF data communication systems.
• Seamlessly converted all regional sites from Frame Relay to MPLS Network enabling prioritization QOS, COS, improving reliability, extending scalability and reducing network related helpdesk call by 85%.
• Assisted with implementation of Sarbanes-Oxley and related internal control policies.
• Delivered major IT projects with overall accountability for the project’s success while also managing one or more project managers on numerous mid to smaller projects. Established and maintained effective communication with team members, stakeholders, senior management and contractors.
• Lead and relocated Gas Emergency Response & Dispatch Center from General Headquarters to Sycamore, Illinois in less than two months. This $10 Million project included complete new design & implementation of the Radio Network, LAN/WAN, and telecommunication infrastructure for 1000 users. All these technologies were seamlessly integrated with the existing corporate infrastructure, with minimum to no down time for the business and satisfied strict 911 regulations.
• Managed all aspects of application delivery of business systems - new Claims and Sales systems development, system enhancements and support of systems in productions.
• Directed key resources required to develop, enhance business systems including PMs, software developers, systems engineers, systems analysts and DBAs all within the corporate defined software development lifecycle.

Confidential

Project Manager

Responsibilities:

• Supervised professional contractors and consultant efforts to complete the necessary studies, surveys and evaluations of site characteristics (planning, engineering, soil, wetland, environmental, tree surveys, utility capacity etc.)
• Successfully prepared and submitted required governmental applications and coordination of site inspections.
• Solely developed and maintained complete and accurate project erosion records and evaluated and tested new hardware & software related to erosion control.
• Installed, configured and maintained a variety of computer equipment including, desktop, laptops, printers, plotters and sun workstations.