TECHNICAL SKILLS

Networking: Protocols - BGP, OSPF, EIGRP, HSRP, MPLS and VPN. Cisco Catalyst 2900, 3500, 3700, 3800, 4500, 6500, 6800 series switches and 4451, 2911, 2811, 819 LTE routers. Arista 7280 leaf switch. Cisco IOS 12.x & up. Transceivers 10/40/100 G QSFP and SFP. Cabling Fiber (LC-LC, LC-SC, MTO, MPO), Cat5. Cat6 Mini, Cisco StackWise switch data and power cables. Cisco Wireless Access Points 1131 1100, 1300, 2700 and 3600 series (Lightweight/Autonomous). Cisco ASA 5510, Checkpoint Firewall. Tools Cisco Prime, Fluke LinkRunner 2000, Fluke AirMagnet Survey.

Voice/Collaboration: Cisco UCM 9, UCCX and scripts, Cisco Voice Gateways 310, 320 and 350. Cisco 7821, 7925, 7961, and 8800 VoIP phones. Nortel 3900s digital phones, etc.

PROFESSIONAL EXPERIENCE

Confidential

Senior Network Engineer

Responsibilities:

• Assisted in migrating and upgrading the refinery network infrastructure to include routers, switches, wireless and voice.
• Experience with Cisco ASR1002 - HX, 9200/9500 switches, Cisco 3800s access points, Aruba 205/305 access points, etc.
• Migrated from Aruba IAP Wireless to Cisco WLC, Avaya to Cisco Call Manager, Cisco 3750s to Cisco 9500/9200s and utilizing Cisco ISE with TACACS+ for user authorization.

Confidential

Senior Network Engineer

Responsibilities:

• Manage and troubleshoot the LAN/WAN infrastructure for 320+ TxDOT existing and new locations state-wide utilizing BGP, OSPF, EIGRP, HSRP, MPLS and VPN.
• Strong hands on experience in installing, configuring, and troubleshooting of Cisco 4400, 2900, 2800, and 800 series routers, Cisco Nexus 5K, 6500, 4500, 3800, 3700, 3600, 3500 and 2960 series switches. Cisco AIRNET 2700I series wireless access points, Cisco WLC 5500, Arista 7200s, Aruba AirWave and Riverbed Steelhead CX/EX series WAN optimizers.
• Create and manage network documentation of processes and procedures, network diagrams and user instructions
• Network Lead in several concurrent projects: IOS upgrades of Cisco switches and routers, Riverbed WAN Optimizers, Switch Refresh; TxDOT proprietary projects, i.e. (LiDAR); infrastructure refreshes: switches, cabling, etc.
• Lead for the Network Operations Team in responds to escalated Level 2/3 Remedy tickets for network outages and performance
• Promoted Team building via knowledge sharing across teams, inviting standup collaboration meetings and an open-door policy

Confidential

VoIP Engineer

Responsibilities:

• Team lead of Voice Techs in migration of legacy telephony (POTS, Avaya, Nortel, Meridian, Cisco, faxes) to Cisco
• Managed, troubleshoot and resolve ticket escalations for new phone install issues: VLANS, POE, Voice Gateways, ERLs, customized phone settings, intercom, presence, voice mail/Unity, vmail to email, password resets, SIP, SCCP, Jabber, Telepresence, troubleshooting, RTMT, etc.
• Utilizing Cisco Unified Communications Manager 9.1, Unity, UCCX, Cisco Prime Collaboration Provisioning 11.2 and Avaya ASA 12.02 and Cisco VG310/320/350
• UCCX Administration: Auto Attendant, Scripts, Custom Prompts for call center and help desk agents
• Cisco 7800 and 8800 series VoIP phones, Cat5/6 and SM/MM Fiber: identifying, pulling, installing, and terminating to the desktop to the switch

Confidential

Network Engineer

Responsibilities:

• Lead, delivered and supported the Cisco Lifecycle project for TCH’s Data Centers, Distribution and Access switches
• Installed, configure & troubleshot Cisco Catalyst 3850 Stack wise, 4510R+E and 6807XL switches, Tripp Lite UPS units, SNMP Web Cards, Envirosense and Cat 5/6 & SM/MM Fiber cabling
• Troubleshoot EIGRP, perform connectivity tests on EIGRP routing, Avaya Gateway, VLAN trunks
• Coordinated and assisted with cable vendor personnel and schedules to assist in event preparations pre-and post-project
• Used tools such as Cisco Prime, Fluke Air Magnet Survey, Putty, Tripp Lite Power Alert Console, Fluke VisiFault, etc.
• Plan, design and build switch configurations, port maps, and trunks prior to switch refresh
• Perform daily function of Cisco equipment lifecycle: ordering, receiving, part identification, testing, RMA, upgrade/downgrades, configure, storage, shipping and deployment while dispositioning of legacy equipment

Confidential

Network Engineer

Responsibilities:

• Supporting short-term networking contracts with Chevron, Courtyard Marriott and The United States Air Force performing Tier I/II Network Administrator troubleshooting of switches, and voice management using CUCM & UCCX
• Self-Studied and passed CompTIA Linux +, EC-Council Certified Ethical Hacker v8 (CEH), Microsoft Certified Solutions Expert: Server Infrastructure 2012 (MCSE) and Cisco Certified Network Associate Routing & Switching (CCNA)

Confidential

Network Administrator

Responsibilities:

• Maintained, tracked and reported user’s requests via Remedy Action Request System and CUCM
• Managed client desktops Standard Desktop Configuration via Windows Deployment Services (WDS) and Ghost
• Created and updated compartmentalized SOP’s followed with updating and training fellow team members
• Hard drive disposition via military grade wiping software, degaussing and physically destroying beyond recovery
• Managed users and computers via ADUC and Active Directory Active Roles Server: user rights, user passwords, recreating computer accounts, enable/disable Lync messaging & mailboxes, etc.
• Assisted Sr. Network Administrator by configuring and racking Cisco 3560 and 3760 switches
• Troubleshot voice, video and data network connectivity: TCP/IP, DHCP, VLAN, CDP, fiber, Ethernet, media converters, switches, MAC White List, port - security, voicemail password resets Help Desk UCCX Agent creations/scripts, etc.
• Repeatedly recognized for outstanding work and submitted for Warrior of the Week, generally reserved for military