IS Security Analyst Resume

TECHNICAL SKILLS

Applications: Microsoft Office 2000 - 20016, Adobe Acrobat, TurboCad, Quick Books Pro; Quark, PhotoShop, InDesign, NewEditPro, NewsXtreme, ICVerify payment processing, Symantec Endpoint Protection, Norton Ghost, OSTicket, Remedy, Nexus Security

Operating Systems: Windows 2000, XP, Windows 7, Windows 8.1, Windows 10; Mac OS 9.x, Mac OS 10.0 thru 10.13.6 - (Panther, Tiger, Leopard, Snow Leopard, Lion, Mountain Lion, Mavericks, El Capitan, High Sierra)

Printers: Experience servicing HP LaserJet & HP DesignJet

Servers: Windows Server 2000/2003/2008/2012 ; Exchange Server; Active Directory; Mac Server 10.x

Networking: Switched Ethernet, TCP/IP network configuration, Cisco and SonicWall router implementation; Cisco and Barracuda firewall appliances

PROFESSIONAL EXPERIENCE

Confidential

IS Security Analyst

Responsibilities:

Created Access Control List and Email Distribution Groups using Exchange Admin Center and Windows Active Directory - added/removed user access in Development, Test, Quality Assurance and Production Regions.
Granted/removed user access to 3rd Party applications for tracking and modifying trucking transport loads.
Created/Removed/Transferred User Accounts in CICS & RACF Host & Security Environments.

Confidential

Contractor

Responsibilities:

Created Access Control List and Email Distribution Groups using Exchange Admin Center and Windows Active Directory - added/removed user access in Development, Test, Quality Assurance and Production Regions.
Granted/removed user access to 3rd Party applications for tracking and modifying trucking transport loads.
Created/Removed/Transferred User Accounts in CICS & RACF Host & Security Environments.

Confidential

AR IT Technician Contractor

Have been an IT contractor for outsourcing firms TEKsystems, Barrister, Insight Global, SmartSource, Confidential and WJGlobal to do client IT work.
Contract project work - Windows Workstation setup & configuration, hard drive replacement and imaging, memory upgrades, installation and updates of software, setup and configure local and network printers, hardware and software helpdesk troubleshooting and analysis, and install ethernet cable.
Performed computer maintenance, repair, and upgrades.
Performed copier and printer maintenance and repair
Maintain, secure, and troubleshoot client owned systems by upgrading the software and hardware on a regular basis and by being responsive to any reported problems.

Field Services Technician / Help Center Support

Confidential

Responsibilities:

Call Center, Confidential Stores and Sam’s Club technical supportTook calls form Confidential associates requesting support for myriad operational functions
Worked with Remedy incident tracking software and terminal emulation tools
Communicated directly with Confidential store management and supervisors to resolve infrastructure, equipment, and Point of Sale issues assisted with support of store floor planograms, modular sets, and end-caps
Engage and conference specialized support teams when escalation is required
Diagnose network connectivity problems using TCP/IP, telnet and http tools
Utilize Unix commands to analyze and troubleshoot system problems
Determine status of printer problems, clear hung print queues
Utilize remote desktop tools

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