NETWORK OPERATIONS CENTER TECHNICIAN-ENGINEER Resume

SUMMARY

Investigated and evaluated state - of-the-art technology in world’s 2nd largest telecommunications firm.
Performed Confidential ’s network engineering, switch provisioning, and TCP/IP protocol, and network security.
Used virtual machines, which are instrumental in cloud computing and cloud automation.
Exceeded 240 customer calls daily with 100% troubleshooting accuracy earning multiple High-Performance Customer Service Awards at Confidential, now Confidential Communications.
Resolved hardware/software issues of internal and external users evaluating computer programs and management system efficiencies.
Collaborated with external and internal organizations to coordinate and troubleshoot network events.
Communicated with technical and non-technical persons to complete projects and tasks.
Shared technical details to customer service centers, technical support organizations, and executive management teams during network events and major outages.
Assisted Confidential Executive Management in interviewing, qualifications verification, trainings. Coordinated cross-functional special project teams.
Reduced customer-trouble resolution cycle times with Confidential engineering team identifying efficiencies and interfacing with vendors and engineering teams to ensure software/hardware defect corrections.
Improved disaster recovery operations and data backups providing solutions to hardware/software issues of internal customers through diagnoses and troubleshooting.
Resolved system performance impairments in roaming, transport, hardware/software faults, translations, and voice/data elements by troubleshooting wireless voice/data network architectures.
Knowledge of firewall setup and administration, LAN/WAN, VPN, bandwidth management, and quality of service. Proficient in network design/deployments and operational support. Solid background in project management, network planning, diagnoses and troubleshooting, research, quality assurance, technical writing, and client management maintenance.

TECHNICAL SKILLS

VMWare VOIP/GPON Network TCP/IP DCO, GTD-5 and CS2000 Hybrids
5E ATM/Frame Relay AXE DMS-10, DMS-100/200/500
EWSD NaviScore FDDI Panorama: PON Manager
NewBridge Palo Alto PDN Word, PowerPoint, Outlook, & Excel
SMDS Remote Console Trunking/ Routing/ Switching

PROFESSIONAL EXPERIENCE

Confidential

NETWORK OPERATIONS CENTER TECHNICIAN-ENGINEER

Responsibilities:

Troubleshot wireless voice/data network architectures relating to system performance impairments in roaming, transport, hardware/software faults, translations, and voice/data elements.
Installed, monitored, and maintained network systems through diagnoses, troubleshooting, and resolving internal customer hardware/software issues.
Opened and worked trouble tickets with dispatched field IT technicians in 24 x7 Network Operations Center office and remote access home office.
Assembled, installed, tested, and maintained fiber optic and Ethernet transmission equipment.
Maintained new and existing circuits through troubleshooting and fault isolation techniques.
Executed 4G and 5G network upgrades.
Oversaw and recommended technical solutions, architecture design, and implementation timelines in support of application requirements.
Set up and administered firewall and VPN and managed bandwidth.
Managed customer trouble tickets, outage communications, and process escalations.
Ensured healthy network performing fault isolation, triage, and repair network events.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship