Information Technology Director and Program Manager Resume

SUMMARY

25+ years of experience in Management and Information Management Systems.
Project Manager, Program Manager, Service Delivery Manager, Service Desk Manage, Server/LAN Administration
Functional responsibilities include interfacing with customers and stakeholders, requirements gathering, functional gap analysis, configuration, application setups and test plans.

TECHNICAL SKILLS

Applications: Microsoft SharePoint MOSS 2016, 2013 Microsoft Office including Visio and Project, Multiple DoD and Air Force Specific Applications, XML, Java Script, Lotus Domino, eMASS, EITDR

Database Systems: Microsoft SQL Server 2008, MS Access

Operating Systems: Windows 10, 7, Vista, XP, 2000 and NT, Windows Server 2008 R1, Linux, Unix

PROFESSIONAL EXPERIENCE

Information Technology Director and Program Manager

Confidential

Responsibilities:

Assist in the management of 40+ CompTech Contracts performing ongoing support and operation activities generating over $35MM in revenue
Provide Management, Oversite, Mentoring and Technical Direction of IT Infrastructure Support
ISO/IEC 20000 - 1:2011 and 27000:2013 and CMMI 2 Dev Manager
Responsible for Quality Assurance, Leading, Managing and Delivering 148 Deliverables
Interfaces with government management personnel, contract managers and customer representatives
Responsible for task performance overview and Invoice approval
Directly responsible for overall execution and daily operations of $98MM 711 HPW IDIQ Contract
Directly responsible for overall execution and daily operations of $45MM EPA IDIQ Contract

Service Deliver Manager

Confidential

Responsibilities:

Responsible for all aspects of IT service and customer interaction for a corporation that employees 11,000 people at over 110 locations across the nation. This includes 24/7/365 Service Desk, Mobility Device Management, 24/7/365 Server / Network Management and Monitoring and Purchasing as well as IT Implementations and Special Project Management
Manage 26 direct report front-line IT support agents in a call center concerned with all aspects of network and workstation support and security and telephone support
Manage a 3 direct report Mobility Device Management Team Members
Responsible for process management, IT SOX compliance and over all customer interface

Project and Program Manager

Confidential

Responsibilities:

Supervised, Trained and Mentored 11 IT support and developer individuals concerned with all aspects of network and workstation support and security, telephone support, video teleconferencing, audio visual work, business analysis, web design and equipment acquisition for over 1200 USAF customers in 7 locations at Wright Patterson Air Force Base (WPAFB) and 4 external directorate locations
Led the development of multiple SharePoint projects from requirements phase to completion. Member of the initial SharePoint IPT responsible for the deployment of the ASC SharePoint project.
Supervised or designed and deployed over 350 sites including file storage and multiple tracking systems to support organizational requirements migrating six smaller organizations from file servers to Microsoft SharePoint site collections training 1500 employees on the use of SharePoint
Responsible for project, program and change/configuration management for several specialized applications including Lotus Domino Contractual Delivery System, Microsoft SQL Server and Access designed for collaboration inside and outside the USAF including a 10-year multiple spiral project worth over $8 million.
Processed 4 applications through Enterprise Information Technology Data Repository (EITDR) to support Clinger Cohen Act
Lead Team completing DoD Information Assurance Certification Project (DIACAP) using EITDR and eMASS
Designed and supervised the network and phone infrastructure for 3 new buildings built for the organization
Created and managed an annual IT budget of over $4 million.
Responsible for management and development of solutions in Microsoft SharePoint and administration of MSSQL 2008 servers
Contributor and reviewer for multiple request for proposal (RFP) responses for CSI

Network Administrator and Lead Technician

Confidential

Responsibilities:

Responsible for aspects of network and workstation support and security, over 500 USAF customers.
Network Administrator and Lead PC Technician for Windows Server, Workstation and Netware.
Lead Microsoft Technician and Network Administrator.

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