SUMMARY

• A well - rounded and results driven IT professional with over 20 years Telecommunications experience.
• Has extensive experience in the engineering, administrations and support of voice systems. In-depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of TDM and VOIP systems.
• Strong “hands-on” technical knowledge. Proven ability to lead and motivate project teams to ensure success. Track record for diagnosing complex problems and consistently delivering effective solutions.
• Seeking a position that will utilize technical and management skills to enhance the overall success of the business I work for.

TECHNICAL SKILLS

• Cisco VOIP 7925, 7835, 7845 Servers, Cisco 3825 Gateways, Cisco 28XX routers, Siemens HICOM 300 PBX systems, Siemens ACD, Analog, Digital and VOIP phonesets, Windows Workstations and Servers, multiple CSU/DSUs, Adtran Multiplexers, T1 and VOIP IVR Servers, Avaya S8300 VOIP Systems, Avaya G700 Media Gateway, NICE Call Recording Systems, voice and data circuits and cabling.
• Call Manager, Unity, UCCX, IPCC, CRS Editor, Cisco Agent Desktop, Rightfax, CMS, ASA, BCMSvu, Nuance, ISI and GBSWin Call Accounting, Realtime Monitoring, Cisco/Avaya/Siemens ACD Programming and Reporting, NICE Perform, Wireshark, Windows Excel, Word, Outlook, Visio, Presentation, Project, CRM, Ping Utilities and Telnet.
• LAN/WAN, SCCP, SIP, H.323, H.320, G729, G711, MGCP, CTI, Q931, TCP/IP.
• Skilled in the areas of voice infrastructure and call center management.

PROFESSIONAL EXPERIENCE

Telecommunications and General Services Manager

Confidential, Denver, Co

Responsibilities:

• Designed and managed voice infrastructure consisting of two Cisco Call Manager (6 and 7) servers, one Cisco Unity(5 and 7) Voicemail, two Cisco UCCX IPCC (5 and 7) servers (IVR and ACD), two Cisco Gateways, one NICE Perform call recording system, ISI Call-Accounting system for nine business units.
• Maintained and performed compliance with upgrades, policies and procedures
• Day to day Moves, Adds and Changes on all voice systems.
• Managed day to day operations of the Telecommunications and Technical Support groups.
• Ambassador to business units in planning and implementing projects.
• Expanded technical knowledge by learning networking infrastructure of the company. Infrastructure consisted on Cisco routers, switches, and firewalls.
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems.

Senior Telecommunications Analyst

Confidential, Denver, CO

Responsibilities:

• Designed and managed voice infrastructure consisting of two Siemens PBX’s, six Siemens Phonemail Nodes (servers), a Siemens Call Bridge remote user server, three different IVR systems, two Siemens ACD Servers, two NICE call recording systems, five music-on-hold systems, a Call-Accounting system for fifteen business units at two geographically separated locations (for Disaster Recovery purposes).
• Designed and implemented OC12 ACCURING for Wide Area Network that consisted of two OC3’s for company’s data needs, and two OC3’s for voice needs. Design included various MUX’d DS3’s for voice (10 PRI T1s) and data (PRI and non-PRI T1s, Frame Relay & BRI) circuits.
• Set-up Voice over IP configuration allowing remote users to have a remote office configuration into their homes. Worked with AT&T to determine routing of 800 number calls to many of the “teleworking” locations.
• Expanded technical knowledge by learning networking infrastructure of the company. Infrastructure consisted on Cisco routers, switches, and firewalls.

Senior Telecommunications Technician

Confidential, Castle Rock, CO

Responsibilities:

• Create and manage Telecommunication Division budget of $500,000. This budget included both ongoing and capital expenses.
• Manage procurement and vendor relations interfacing directly with vendors in determining needs, modifications, and contract negotiations for all voice systems. Worked directly with vendors and contractors for installation of heating, ventilation and air-conditioning systems, electrical, voice and data cabling, video and generators.
• Petitioned for and provided analysis for additional employees and received approval to hire support that allowed department to meet increasing demands on telecommunications resources.
• Led the Telecommunications efforts serving multiple campuses: designed systems, ordered cabling, phone and circuitry products, installed systems, ensured proper functioning, and performed troubleshooting on all phone issues.
• Designed, programmed, and maintained two Siemens PBX’s with four Remote shelves, an IVR, four Siemens Phonemail Nodes (servers), three Music-on-Hold systems, four Kentronx racks with fifteen CSU/DSU’s, and a Call-Accounting system.
• Successfully launched phone system serving 911 and County Sheriff operations. This allowed emergency call routing to appropriate entities.
• Designed and equipped new County Sheriff’s Administration and Jail and County Government buildings with voice services.