PROFESSIONAL EXPERIENCE

Implementation Systems Administrator/Technical Project Manager

Confidential, San Diego, CA

Responsibilities:

• Acted as the sole technical resource on projects involving new implementations, version upgrades, server migrations, and integration projects between medical record systems
• Owned the technical support process and provided support and recommendations to customer sites regarding server administration and configuration
• Documented user stories and advocated for product changes and enhancements via Atlassian Confluence and JIRA platforms
• Prioritized developer feature changes and enhancements in product backlog review with cross - department participation
• Acted as SME for design discussions and gathered additional customer feedback to refine customer needs documents
• Participated in developer scrums and backlog review within the Agile processes followed by the development team
• Installed and configured the ViSi Mobile Vitals Monitoring System server software and Mirth Interface Engine
• Configured and validated integration components for HL7 and OpenAPI connections between the ViSi System and the facilities main medical record retention systems (Epic, Meditech, Cerner, etc.)
• Investigated and resolved existing HL7, SOAP and REST call errors while auditing current server installations
• Provided server administration services and advised the installation of new virtual Linux SUSE SLE servers for hosting the ViSi System
• Acted as a system administrator on company SalesForce.com site, helped improve record keeping and reporting on client details and technical configurations
• Provided recommendations for workflow designs to utilize new software integration for record keeping, and revenue cycle management needs
• Educated development and support departments on the function and use of the application by clinical users
• Configured SUSE SLE installations with Java and SecureLink software frameworks
• Worked through a SecureLink framework issue that broke remote connections to 50% of installation bases, and deployed a manual correction to bring those servers back online
• Acted as first level technical support and resolved trouble calls related to the server software
• Researched and used appropriate PostgreSQL queries to pull and manipulate database data
• Output database data for review and to transfer between server environments and general system support
• Provided server administration support to customer sites related to Linux server environments
• Set up self-contained training kit systems for use in customer environments
• Updated all existing implementation systems and devices for use with new system release
• Built new systems running in an unsupported operating system for training and regulatory review needs
• Revised and developed new documentation for new system capabilities and updates to system specification and performance
• Researched and tested various potential documentation systems to use in documenting implementation projects

Technical Implementation Analyst/Technical Project Manager

Confidential, Mounds View, MN

Responsibilities:

• Acted as the sole technical resource on projects involving new implementations, version upgrades, and integration projects between medical record systems
• Configured and resolved issues related to HL7 system integration with electronic medical record and billing systems
• Provided guidance on workflow designs utilizing new software integration for record keeping, and revenue cycle management needs
• Facilitated discussions across departments in software use and integration in clinical and billing operations
• Advised and resolved issues with client deployments of physical and virtual server environments
• Installed and configured the Paceart Optima software, Corepoint Interface Engine and Mainspring Data Express integration software on client systems
• Installed and configured IIS page hosting services in application server environments
• Connected and troubleshot connections with SQL database hosting instances and IIS application services
• Researched, worked alongside with DBA’s, and ran SQL scripts to diagnose and resolve database errors
• Using the Corepoint Interface Engine, built, configured, and tested HL7 interfaces integrating both inbound (ADT, SIU) and outbound (ORU) connections between various EMR’s (Epic, Meditech, NextGen, Allscripts, Cerner, etc.) and device data repository software
• Modified established HL7 connections to supply additional information desired by downstream systems and EMR’s
• Supported customer support team with background knowledge to client systems and acted as HL7 expert and escalation point
• Acted as the technical services owner in the software update development projects and sole resource for implementation activities occurring after hours
• Led implementation and support team efforts in stress testing of future software releases and supplied bug information to the development team
• Provided installation services and support for installations of the Paceart product for Confidential ’s central monitoring service that pulled in device reports from patients nationwide
• Helped develop and complete QA documentation related to the updates to application software, as would fit into the regulatory and FDA compliance departments established standards
• Partnered with and assisted sales team with questions coming from potential sales and follow up questions

Project Manager

Confidential, Minneapolis, MN

Responsibilities:

• Managed and implemented projects involving new contracts, upgrades, content management services, and the implementation of additional software functionality
• Advised clients on workflow and methods by which to utilize software capability
• Discussed and recommended how best to use the software’s integrated coding engine within the revenue cycle of each organization
• Installed and investigated issues with pathology lab HL7 interfaces with various pathology labs nationwide
• Managed the implementation of HL-7 interface modifications with various EMR’s in use by clients
• Assisted with the development of new technological solutions promoting efficiency within company projects and communication across the organization
• Assisted in documentation of assorted tools and web portals for training purposes
• Developed policy and process of the procurement of hardware needed for internal implementation purposes
• Managed relationships with the hardware vendors utilized by company resources
• Worked with project teams varying between 5 and 50 individuals from corporations ranging from multiple location medical centers to single room ambulatory surgical centers
• On a daily basis communicated with individuals within front line clinical procedure areas, revenue cycle, medical records, and information technology and infrastructure management
• Tasked with the forecast of services revenue ranging from weeks to months, and the triggering of invoices of provided service line items

Revenue Cycle Process Flow Analyst

Confidential, Woodbury, MN

Responsibilities:

• Acted as advisory board member responsible for the selection and implementation of a new electronic practice management system
• Trained over 100 front line staff on the proper registration of new patient accounts, collections of time of service payments, and overall use of the new practice management system
• Created reference documents and provided training to staff regarding the identification and handling of patient insurance information
• Analyzed end-to-end the revenue cycle and developed best practice procedures to improve efficiency
• Developed library of policies and procedures for business office processes to establish standardization
• Played a lead role in the halving of the days in AR within the business office
• Assisted Finance department in developing processes that would meet reporting needs and maintain proper financial controls
• Provided assistance with corrections of issues of noncompliance with proper handling of financial records
• Developed electronic solutions utilizing the company intranet to address communication needs between departments
• Chaired the change control committee reviewing various requests related to the new Centricity practice management system and facilitated actions to be taken on implementing any approved changes