Senior Tech Specialist Resume Atlanta, Georgia - Hire IT People

SUMMARY

Personable, self - motivated, and detail-oriented IT professional with a Computer Science degree, solid technical troubleshooting abilities, and experience supporting workstations, Windows servers, and other IT configurations. IT Project Manager -- managing and leading technical teams in corporate, production, call center, and academic environments.
Skilled at serving as the first point-of-contact for customers, associates, and other end-users requiring simple-to-complex assistance with their laptops, computers, smartphones, and other tech-related devices.
Successful at serving as an integral part of a team of helpdesk technicians working collaboratively to identify and resolve the particular virus, malware infection, problematic peripheral, hardware failure, software glitch, or other tech-related issue. Highly adept at simplifying technical jargon for the end-user who has nominal IT knowledge.

AREAS OF EXPERTISE

TECHNICAL SKILLS

SQL, HTML, XML, JavaScript, Windows, Unix, Linux, MSDOS, and Mac OSX
CSS (cascading Styling Sheets), Microsoft Office, Word Perfect, PowerPoint, Excel, Access, FrontPage, Visual, Adobe Illustrator, Photoshop, Power BI, Premiere, InDesign, Publisher, Final Cut ProX
Windows and Macintosh platforms.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, Georgia

Senior Tech Specialist

Responsibilities:

Train, lead, and manage a team of technicians in providing courteous and responsive simple-to-complex tech support to all end users experiencing issues with computers, workstations, passwords, e-mails, Windows applications, Internet access, network connectivity, servers, and other systems.
Diagnose, solve, and deliver root cause analysis for infrastructure issues related to EUC.
Provide guidance on process improvements, standardization efforts, technology deployment, and strategic and tactical implementations.
Collaborate with Confidential ’s team of developers to ensure new programs utilized at the call centers and the plants are ready to go “live” and operating effectively.
Assist in performing asset management of EUC devices -- from the purchasing process through to device retirement.
Analyze and improve efficiency, scalability, and stability of various system resources.
Led 3-month deployment of Windows 10 across all tech tablets (currently working on company-wide migration to Windows 10),
Implementation of new software from corporate developers
Oversaw seamless transition of all network infrastructure during onboarding of a new production plant location.

Technical Support Representative

Confidential, Atlanta, Georgia

Responsibilities:

Responded to user phone-call requests regarding any/all facets of issues with their hardware and/or software; troubleshot and determined the course of action and provided accurate and timely support and solutions.
Consistently demonstrated exceptional people skills and a commitment to provide personable, world-class customer service.
Significantly reduced the overall wait time patrons experienced to use the library’s computers by increasing support response time to resolve technical issues.
Digitized dated files for the Georgia Digitization project.

System Administrator

Confidential

Responsibilities:

Responded immediately to service tickets submitted by teachers, administrators, and other staff members and end-users.
Ensured network connectivity via the company’s LAN/WAN infrastructure. Maintained network facilities in individual machines including drivers and settings.