Desktop Support Engineer Resume Chicago, IL - Hire IT People

SUMMARY

Adept at efficient diagnostics regarding security issues and at utilizing outstanding critical thinking skills to minimize loss or damage.
Specifically searching for a position in Desktop or Security administration; a particularly relevant area in which I would utilize my recent training and to provide the highest quality service.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Desktop Support Engineer

Responsibilities:

Proficient in Microsoft Azure Cloud
Conducts daily Zoom room checks to ensure connectivity between Mac mini and iPad
Deployed and completed over 5,000 Windows 10 migrations in a 6 Mo. Time frame
Completes weekly closeout of ServiceNow tickets and tasks.

Confidential

Network Administrator

Responsibilities:

Ensured operators - maintained communication during vital operations.
Provided technical support and analysis for all network systems and components.
Supervised, installed, operated and performed field level maintenance on IP based high speed electronic nodal systems; integrated network control centers and network management facilities.
Provided superior IT support and management of PC, servers, LAN/WAN, hardware/software applications, and telecom systems.

Computer Support Specialist

Network Administrator

Responsibilities:

Advanced Help Desk Skills Course (Electronic Systems)
Received Confidential commendation for outstanding service as a network systems operator and maintainer.
Managed access, setup personal profile settings, and created login permission for new users.
Researched issues on various computer systems and databases to resolve complaints and answer inquires.