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Process Engineer / Operations Improvement Resume

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Miami Beach, FL

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SUMMARY

  • Over 30 years of career experience delivering bottom line results implementing process improvement solutions in several industry sectors including healthcare, finance, publishing, energy and manufacturing.
  • Extensive experience leading successful transformations in diverse cultures, settings and long - established practices. Comfortable working with C level executives, union representatives, shop floor workers and everyone else collaboratively, in the organization.
  • A well-established track record of identifying, planning and implementing performance/process improvements that result in sustainable cost savings and revenue enhancements to the bottom line.
  • Keen ability to assess critical capabilities, resources and organizational effectiveness to maximize the desired objectives. A true change management driver who thinks non-conventionally and utilizes the appropriate tools & methodology for the task at hand. These methods are utilized equally in leadership, consulting and individual contributor roles.

PROFESSIONAL EXPERIENCE

Confidential, Miami Beach, FL

Process Engineer / Operations Improvement

Responsibilities:

  • Redesigning core processes with FDA CDRH (De Novo, 510K, PMA, PAS, 522, Q-Sub, BIMO, Recalls, CLIA). Utilizing LSS tools to reduce nonvalue added steps, improve TTD, and increase MDUFA IV performance. Implemented corporate packaging standards to reduce costs ($750k) with manufacture of plastic and coated films. Led innovation workshops to identify, quantify and reduce corporate waste ($2.2M), established corporate scrap system to offset recycle waste ($134k Revenue), reduce wastewater costs ($140k), educate and set up 5S and GMA practices, establish procedures, SOC’s and validation for operator training systems.
  • Documented complex scheduling areas for surgical procedures and appointments to define the current state workflows at University of Virginia Healthcare System for the Epic project team (24 departments w/ 74 schedulers). Managed the transition to future state for OpTime, Cadence, and integrations with Radiant & Cupid. Performed gap analysis to ensure successful Go Live and assisted 4 department’s transition to a pods.
  • Led six sigma project and governance process for Washington Gas (WGL) Procurement to Payment (P2P) process with PeopleSoft ERP. Drove ePro cross functional flow efficiencies and quicker month-end closing. Documented process work flows and implemented with best practice KPI’s meaningful performance goals.
  • Improved IT testing and business requirements process for transformational project - Medicaid Operating Model Strategy for TMG Health/ HCSC. Enabled greater efficiencies with new client SDCL, on boarding and lower transactional costs. Focus on rollup of dashboard metrics, User Acceptance Testing, Application Lifecycle Management (Hp ALM), process standardization, training and third-party vendor management.
  • Transformed Utilization Management review system at Johns Hopkins Healthcare with lean principles; re-engineering, and established relevant metrics. Streamlined Outpatient Medical Review into cellular pods for efficient one-piece flow and elimination of batch processing. Taught lean methodology and led design team.

Confidential, Baltimore, MD

Director of Performance Improvement

Responsibilities:

  • Established Performance Improvement department to transform healthcare culture by engaging employees in collaborative cross functional solutions leading to dramatic changes within areas they work in.
  • Instituted lean /process improvement program for the UMMC hospital. Managed the Transformational Plan of Care (TPOC) A3 - reporting to CMO. Directed 4 value streams and staff that cut across the institutional silos, to lead/facilitate the VSA’s, Rapid Improvement Events (Kaizen), projects, and kamishibai (paper audit) processes using practical, direct measurements to support, sustain and standardize. 1st year savings of $660M and >100% ROI.

Confidential, Arlington, VA

Director of Operations and Quality Assurance

Responsibilities:

  • Managed operations, training logistics & scheduling, quality, corporate travel, supply chain, sourcing spend, publishing vendors & associated processes, inventory/ warehousing, finance (AR/AP), billing/closeout & profit analysis (Streamlined 3 departments for better throughput).
  • Led transformation to organize, standardize, and improve the delivery process for Adult educational services company delivering classroom, online and virtual training.
  • Updated IT systems to support future needs of the Learning Management and Finance systems.

Confidential, Baltimore, MD

Business Process Improvement Sr. PM

Responsibilities:

  • Developed /taught Corporate Project Risk Management best practices. Led collaborative projects, corporate safety committee and facilitated balanced scorecard process for enterprise supply chain. Developed prioritization process for portfolio management. Coached mgmt. for utility services; bundling and project/capital efficiency opportunities.

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