Support Specialist Resume

TECHNICAL SKILLS

Software: VMWare Workstation, Microsoft Windows 7 and 10 Pro, Microsoft Windows Server 2008 R2/2012 R2, Microsoft Hyper - V, Labtech, Commit CRM, ConnectWise, Outlook 2013, 2016, Microsoft Office 365, Adobe Photoshop CC Microsoft Exchange 2013, HTML 5 coding.

Firewalls: Sonicwall, Untangle.

Backup Systems: Symantec Backup Exec, ShadowProtect, Ahsay.

Enterprise Antivirus Suites: Symantec Endpoint Protection, Vipre Business, Trend Micro Worry-Free Business Advanced.

VOIP Phone Systems: Digium Switchvox systems with Polycom and Digium phones, ShoreTel Connect Cloud.

Networks: Active Directory, Ethernet TCP/IP, DNS, LAN, cabling

PROFESSIONAL EXPERIENCE

Confidential

Support Specialist

Responsibilities:

Work as the dedicated onsite Engineer for a client medical group and a spinal implants technology company
Support multiple medical clinics at two hospitals and other locations, using Remedy, ConnectWise, and Footprints ticketing systems and Labtech for monitoring and remote access
Support multiple servers hosted on VMWare with dedicated SAN for data, and applications such as Solid Works for engineers, Office 365, and ShoreTel Cloud Connect phone system
Support client workstations installed with Windows 7 and 10, and VoIP phone systems, copiers, projectors, tablets, media room, EKG systems, dictation units, and camera security systems.

Confidential, Fairfax, VA

Network Engineer

Responsibilities:

Confidential purchased former employer, Confidential
Performed remote support for multiple companies, using ConnectWise ticketing system
Supported technologies include Windows and Mac desktops, Microsoft Windows Servers, Exchange, and Office 365

Confidential, Springfield, VA

Network Engineer and Lead Technician

Responsibilities:

Installed and supported all facets of technology used by small to mid-sized (1-40 nodes) businesses, including Windows Server, Exchange, SharePoint, Terminal Services and VoIP
Set up and maintained networks for law offices, medical billing agencies, construction companies, and a surgery center
Set up all parts of each business network, including all network cabling, rack setup, installation of patch panels, switches, routers, firewalls, and server systems
Set up all aspects of phone networks, specializing in Digium Switchvox systems, including cabling, VoIP phone servers, and phones
Trained new employees and customers in the use of new equipment
Received excellent performance evaluations on a regular basis, normally twice a year

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