Software Analyst Resume

SUMMARY:

Multiple years’ experience in the Information Technology industry as a Network Technician, Lead PC Technician and other roles. Detailed oriented, organized and able to multi task efficiently and take on new challenges with minimal supervision. Excellent customer service and strong trouble - shooting skills. Solid team leadership abilities in working with team to learn, develop, improve and streamline daily job procedures, projects and technologies. GREAT MULTI-TASKER.

TECHNICAL SKILLS:

Applications: Aloha version 15.1. Go - to-assist, MS Office Suite Outlook ’03, ’07,10 & 365, Symantec Antivirus 10.1, Symantec Ghost 10, PC Anywhere Log me In Clonezilla, Firmware, POP3 (pst files) Remote Desktop (RDP), Alert, Red Hat 4, Data Migration Remedy

Operating Systems: Server 2003, SQL, Windows XP, Vista, 7, 8.1, 10, Active Directory 2012

Hardware: POS 1220/1235/1535 , PCs, Laptops including HP,DELL,LENOVO,TOSHIBA,SONY, Hard Drives (OS Install, Removal), Motherboard Repair/ Motherboard Replace, RAID Setup (10), Server Racks, Printers (Kyocera 3820,3900) Konica Minolta 554

Servers: (HP) Proliant ml&dl Series, G3 & G5, HP - Blade, Exchange ’07,2012

Network: Router (3com)Access Point (3com), SwitchesDomain ControllerWEP/ WPA Encryption, TCP/IPActive Directory 2012Group PolicyWireless Implementation Security Configuration

WORK HISTORY:

Confidential

Software Analyst

Responsibilities:

Coordinate POS upgrades (Aloha 15.1) Assist with rollout and support of new applications.
Demonstrated organizational skills and ability to multi-task.
Remotely diagnose network and hardware issues (POS).
New store setup (Go-LIVE) with remodel support, which includes setup and support of POS, BOH, scanners, printers, and network infrastructure.
Software support, activating new site using citrix and RPOS software for POS, Change of Ownerships. RedPrairie/ JDA configuration.

Software Support

Confidential

Responsibilities:

Troubleshoot the Software SalonTouch for tanning salons via GO-2-ASSIST.
Closely working with the developer of software. SQL server publications and subscriptions.
SQL server management Studio express.
SQL server 2005 express, 2008 express and developer, Pc Networking.
Train new\ old clients on how to properly use the software.
Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner.
Finger print scanner, Hasp Keys

Help Desk

Confidential

Responsibilities:

Manage tickets in a helpdesk environment. (SLA) performance levels 3 man team..
Technical Support for hardware and software for over 300+ employees most via remote (go-to-assist) phone 20%
Build / install and troubleshoot windows7 & 8.1 laptop Lenovo E531-535 and desktop M2988. With docking stations
Administer, Setup, configured E1-E3 license and troubleshoot office (lync), (outlook) 365
Kyocera printers 3820dn, 3900dn install, network and troubleshoot. Konica Minolta 554 printer, fax, scan and scan to email.
SQL server data employee input EOD.
Active Directory 2012, NO DOMAIN
Air-watch Mobility MDM for Samsung Galaxy s4
Mytel VOIP

Level II Technician

Confidential

Responsibilities:

Maintain best DOA rate of shop at 4.2%. Weekly repair of 40 - 50 laptops, TAT within 1-3 days depending on parts availability.
Investigated, diagnosed, and repaired customer PC, Notebook, and Tablet devices in a timely and efficient manner.
WLAN configurations, LAN, OS installs, Laptop rebuilds, Screen repair and other components.

Lead PC/Server Network Technician

Confidential

Responsibilities:

Ghosting and re-imaging PCs from Windows 2000 to XP Pro using ghost and clonezilla software.
Build and rebuild server racks for blade and proliant servers.
QC laptops before they are shipped out.

PC Technician

Confidential

Responsibilities:

Shipping/Receiving of refurbish HP desktops and printers.
Forklift certified.

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