Telecommunications Administrator Resume Englewood, CO - Hire IT People

SUMMARY:

Seeking a Telecommunications Analyst position. Offer strong leadership and organizational strengths. Comprehensive project management, voice and data architecture and training development skills. Extensive telecommunications experience with particular emphasis on call center operations and management, customer service and higher systems availability.

SKILLS:

Project Management, Systems Administration/Management, Vendor Management, Planning/Budgeting, IT Architecture Design & Implementation, Business Solutions Engineering, Design Specifications, Capacity Planning, Disaster Recovery/Business Continuance Planning, End user training, Technical Documentation, WAN/LAN, Windows 2003, 2008, Server Build, Maintenance & Administration, TCP/IP, VOIP (Cisco Call Manger, Call Manager Express), Blackberry Enterprise Server, Traditional PBX (Avaya Platforms: S8700, G3R, G3SI, Partner; Nortel Platforms; Option 11and 61, CS1000) Call Center Platforms (Avaya CMS vectoring, Nortel Symposium Scripting, Cisco UCCX IVR Scripting) Call Recording - NICE & Versadial, Unified Communications, CTI, Toll Free Services - DNIS routing, Switched Circuit (T1, ISDN, Private Line), DSL / Cable Modem.

EXPERIENCE:

Confidential, Englewood, CO

Telecommunications Administrator

Responsibilities:

Primary call center telecommunications administrator; responsible for development and implementation of custom client IVR solutions supporting approximately 200 + clients nationwide operating on the Cisco VOIP platform with extensive IVR (UCCX) scripting abilities.
Management and support of all element of telecommunications environment (Cisco ACD, Call Reporting, Voice Mail & IVR, NICE Call Recording, Unified Communications, Right Fax server, Blackberry Enterprise Server).
Expert knowledge of voice services routing and provisioning: T1, DNIS and toll free services. Planning, testing and roll out of new voice applications, solutions, and system upgrades to ensure compliance with regulatory, OFAC and PCI regulations.
Maintenance; to include patching and backups, troubleshooting and resolution of end user and server hardware, software and network problems including switches and voice gateway routers pertaining to the voice systems infrastructure.

Confidential, Englewood, CO

Network and Telecommunications Specialist

Responsibilities:

Responsible for provisioning, maintenance, administration and second level support for voice and data network, approximately 400 end users within the corporate office as well as approximately 260small branch/regional offices locations nationwide and 3 international locations in Europe, operating on Cisco and Nortel platforms.
Administration of Cisco Unity Voice mail system.
Call center telecommunications administrator for 6 call centers (Nortel ACD, Call Reporting & IVR, Versadial Call Recording) operating out of corporate headquarters.
Extensive vendor and project management, budgeting and contract negotiation.

Confidential, Boulder, CO

Telecommunications Administrator

Responsibilities:

Telecommunications support and administration for moves, adds, configuration and deletes on Avaya S8700 and associated adjuncts; CTI, Nice call recording system, Audix voice mail system.

Confidential, Englewood, CO

Telecommunications Analyst

Responsibilities:

Support the design, analysis, maintenance and implementation of Voice and Data equipment and networks for 1000+ user campus environment as well as 24 remote site locations; Project management for voice and network installation projects and strategic planning of voice systems; Budgeting; Vendor management and negotiations;
Develop technical policies and procedures regarding voice network infrastructure.
Support and administration of all voice system components.
Development of end user training on functionality of new or custom software applications.

Confidential, Englewood, CO

Technical Analyst

Responsibilities:

Call center telecommunications analyst for a large call center of approximately 400 seats.
Extensive knowledge of large, midsize and small PBX administration on the Avaya platform, installation and management.
Expert knowledge of call routing, ACD, Call Management System, Development of Custom Call reports and management of all associated voice adjuncts such as IVR, voice mail messaging Systems, Unified Messaging, predictive dialers, Work force management, Computer Telephony Integration and fax messaging (Right Fax).
Define end user needs and make recommendations based on those needs.
Build maintain and test disaster recovery/business continuance plans for entire voice network infrastructure as well as development of change management process and management thereof. Substantial toll free service (DNIS) administration and routing experience.

We provide IT Staff Augmentation Services!

Telecommunications Administrator Resume

Englewood, CO

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship