OBJECTIVE:

Seeking an Information Technology position, where my education, skills and abilities can be utilized, offering opportunities for professional growth and advancement.

SUMMARY:

• All versions of Microsoft Operating Systems including Windows 7, 8, 8.1, 10. Server 2000/2003/2008 , 2012 and Linux experience
• MS Office 2003/2007/2010 , 2013, and Office365.Symantec Ghost 10, PCAnywhere, VERITAS Backup v10, CommVault Backup.
• MS Exchange, WSUS, EPO Orchestrator, and SharePoint
• Active Directory experience
• Installation of Firewalls, Anti - spyware, Antivirus protection using Norton, McAfee, AVG
• Hardware: HP, Dell PC/Laptop/Servers, IBM PC/Servers and Network printer installs
• System Administration experience, including Server Updates, configurations and maintenance.
• POS installations, desktop, laptop maintenance, repair, rollouts and re-images.
• Custom configurations, upgrades, and Desktop Support of computer hardware/software
• Network design, configurations and Deployments.
• Wireless Access Point Installations and Troubleshooting
• CAT 5e, CAT 6, and Fiber cable runs and terminations.
• Intermediate skills in TCP/IP, LAN/WAN Technologies
• Help Desk experience, Customer Service experience and Call Center support.
• Dell Certified Systems Expert
• Project Management skills
• Network Security experience

WORK EXPERIENCE:

IT Field Engineer

Confidential, Albuquerque, NM

Responsibilities:

• Responsibilities includes POS upgrades, VOIP migrations, IT SupportHardware Refreshes (Desktops, Laptops, Printers, Macs, POS), Redeployments. of Laptops and Servers, Software migrations, WiFi-Hotspot installations, Desktop.
• Support for various clients in the state of New Mexico.

Systems Engineer

Confidential, Albuquerque, NM

Responsibilities:

• Created User Accounts/Archiving user accounts, granted permissions and added
• Computer objects within Active Directory also created users’ mailbox accounts for Exchange. Network maintenance and monitoring, Server management and maintenance.
• Backup and Recovery procedures and policies
• All Help Desk and Desktop Support, Remote support for all servers, desktop, laptop, and all network switches. Wi-Fi Access Point and VPN Utilization, troubleshooting and maintenance.
• Performed major Infrastructure upgrades such as Migration to VOIP along with IP Phones and Cisco PoE switch Installations, APC battery backup replacements.
• Performed cable management. Performed as the Confidential & Confidential
• Manager for all mobile support.
• Managed VOIP user accounts.
• Performed break/fix and re imaging for all desktops and laptops and provided support for all security cameras and access controllers.
• On call 24/7 365. Vendor collaboration n all Vendor products. Customer Service was top priority.

Confidential, Albuquerque, NM

IT Support

Responsibilities:

• Responsibilities include Installation, Troubleshooting, Repair and Upgrades of PC
• Hardware and Windows XP, Vista and Windows 7 Software also installation of
• Wireless routers and configurations for residential customers throughout
• Albuquerque and Rio Rancho. Migration project for Confidential which included migrating from Novell to Windows platform.
• Added all end users to new windows domain and ensured all Network Printers functional throughout entire business.

Confidential, Albuquerque, NM

Systems Engineer

Responsibilities:

• Contract responsibilities include all Helpdesk, Desktop Support such as re-
• Imaging, troubleshooting, and repairing desktops, laptops. Troubleshooting
• Windows XP Pro environment and adding/removing users within AD in Windows
• Server 2003. Network Support included maintaining network printers, Linksys
• Routers for the Albuquerque Headquarters and all 5 sales sites

Confidential, Albuquerque, NM

Jr. Systems Engineer

Responsibilities:

• Responsibilities included supporting Help Desk, Desktop Support, Server SupportNetwork Builds, Systems Administration, troubleshooting and maintenance for various clients. Systems Administration for POD/Respec such as adding/removing
• User accounts in Active Directory, Adding Users to distribution lists in Exchange.
• Resolving end user issues, Server monitoring and maintenance. 56 Server Install, configuration and cabling project (Stack and Rack) for Sandia Labs.

Confidential, Albuquerque, NM

IBM Field Service Technician

Responsibilities:

• Contracted to IBM to install/replace IBM POS stations, and backup/ restore data to new IBM 3200/X41/X235 servers and deploying Dell PC and Network Printer migrations for Big Lots, Hampton Inns, and Sears stores...etc.

Confidential, Albuquerque, NM

Desktop Support Technician

Responsibilities:

• Contracted to IBM to deploy new Dell laptops and desktops and to install drivers/software programs via network download for the Confidential

Confidential. Albuquerque, NM

Field Service Technician

Responsibilities:

• Contracted to IBM, Siemens, and QualxServ to deploy XP Pro migrations to add new Dell PCs to the network domain and copy over end user's data as well as mapped network drives and network printers, also installed user applications for
• Time Warner Telecomm and Black Box Network Services. IBM POS installs for
• Blockbuster stores were also performed.

Confidential, Albuquerque, NM

Network Cabling Tech & Configuration Maintenance Tech

Responsibilities:

• Ran CAT5 and Fiber cabling, terminated and tested cabling. Maintained test environment: and performed network troubleshooting to isolate and diagnose common network problems. XP Pro migrations were performed and provided help desk support.
• Independent Contractor Jan 2003 - Jan 2006 Albuquerque, NM Computer Technician (Contract)
• Responsibilities include troubleshooting, repairing and building computers.
• Windows 2000 Pro, 2003 Server and XP Pro migrations were performed as well.

Confidential, Albuquerque, NM

QC Technician

Responsibilities:

• Responsibilities included testing and support with special configurations of the
• Ultramain Software for various clients, and writing test scripts for the software.

Confidential, Albuquerque, NM

Technical Support

Responsibilities:

• Contract responsibilities included troubleshooting Connectivity, Browsing, E-mail and Computer issues over the phone.