WORK EXPERIENCE:

Confidential, New York, NY

Information Techno Specialist

Responsibilities:

• Customer Support OIG, off - site remote areas, computer, Setup Bank Scan Software, for OAS Auditors and OI, for bank record and auditors, Helpdesk Verizon VCC.
• Imaging using LAN Desks Security Suite, DRA, Console. Inventory ASSETS (PMIS).
• Password Reset, ACTIVE Directory, Patch management, setting up and joining system to a Domain OU. VMware, Equipment installations/distribution, disposals, repairs, troubleshooting, Systems backups and restorations, compatibility assessments, system configuration changes, licensing and inventory. VZ Helpdesks Call center level 2. Prepare Fisma report.
• Provide exemplary support to New York Regional Office. With maintain operational support and technical support to desktop environment, successful deployment of OIG.s new e-mail system, Microsoft Office 365. Exceptional efforts to complete Window 7/office. Assists DHHs and OIG to completed, Exchange Server 2010 Administrative Tools
• Component consist of Audits, OCIG, OI, and OEI, Personnel of the Inspector General DHHS.
• VSphere 4 Install, Configure, Manage Troubleshooting software/hardware for 1000 or more users including all of the following: Win7 OS or later, MS Office 2010 or later, Adobe, Symantec Suite, Cisco AnyConnect, MS OCS/Lync Collaboration, Wireless Solutions, CISCO VOIP/Converged Network software, HP laptops & desktops, Blackberry devices, devices that copy, print, scan, fax documents via network printers. Experience troubleshooting with Desktop Remote Tools and HP Service Manager, distributing software utilizing Symantec or LANDesks Deployment Solution. have experience configuring routers, switches, Call Managers and Voice Gateways using Cisco IOS and IPv4 & IPv6. Setup Laptop and Desktop and NAS, San device for the disposal of excess Equipment Remote site, maintain Teammates server. Identifying, resolving, and responding to IT issues and problems. Manage Server Room on call 24/7.
• Developing guidance, plans, and policies regarding appropriate Input to Jira. methods for monitoring, retrieving, and delivering information.
• Providing UpToDate guidance in implementing security policies and procedures
• Specialized experience installing and troubleshooting Win10, MS 2012 server, Office 2010,2013,2016,0365 cloud. Adobe Acrobat, Symantec Endpoint Protection, remote tools, workstations and peripherals, and collaborative technologies (Office Communicator, WebEx, ). Experience implementing and troubleshooting Wireless solutions, IPv4/IPv6 addressing, VoIP, VTC Net app server. Public Key Infrastructure
• Advanced Microsoft Access 2000
• Advanced Data management in Excel 2003
• Implementing Active Directory Users and groups
• 70-410 Installing and Configuring Windows Server
• Management of Relational Database Data
• 70-685 PRO: Windows 7, Enterprise Desktop Support Technician
• Troubleshooting Windows 7 Client Configuration
• Cisco IINS 3.0: Implementing AAA, Management Protocols and Systems, CompTIA A+ 220-802: Security and Data Disposal
• Mobile computing, and Cisco routers/switches, access Management PIV, Lintel Access Control
• Prepare and maintain documentation outlining equipment operations and preventative maintenance. IT Project Planning Managements 20% Provide advice on all windows software
• Implementing and coordinating activities designed to protect and restore IT systems, services, and capabilities.
• Active Directory\OU, GPO file security folder sys admin-E-mail manager. access to remote site. Installation, configuration, maintenance and troubleshooting) of the servers and Router 24 HRS local area network. systems Outrage 30%
• Client Relation Managements 30% Maintain work stations install work stations,Laptop connect hardware, computers and phones, load software, add new hires to distribution lists, troubleshoot hardware, software and their OS - which is SIMS. Troubleshoot technical issues for users, maintain and log repairs, (create accounts) and general other related duties.

Confidential, Boston, MA

Information security officer

Responsibilities:

• Information security officer in support of VA facility and specified programs area of responsibility and report to supervisory network ISO, actively participates in network and systems design to ensure implementation of viable systems security policies and procedures.
• Plan establishes and implements local ais programs as IT security, certification and accreditations process, regular and recurring cots analysis and performance of test assessment of security authentication technologies.
• Check and maintain VA program and Policy to ensure secure information systems, conducts systems security evaluations, audits and reviews;
• Run system report and check for Violations. Information Security ( Confidential ): involve ensuring the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.
• Investigates local AIS programs to identify possible breach of security and/or other violations.
• Assesses security incidents to determine impact and initiate corrective action; takes appropriate measures to report and resolve incidents; documents and reports methods used to resolve significant security breaches/issues to their management chain, local facility management as required as well as the designated National Security Operations entity and performs follow up action to ensure suitable corrective action are accomplished.
• Recommends closure to management as appropriate facilitates the coordination and preservation of empirical data used in addressing security breaches and violations, as well as for evidence in possible criminal prosecution of violations.
• Coordinates personal Identification Verification (PIV) issues

Confidential, Brooklyn, NY

Information Technology Specialist

Responsibilities:

• Maintains and retains plans, records, data, reports, Hardware upgrade and user support Active directory, remote support, password change, PKI,image, ghost systems, Printer setup. Maintains and enhances existing networks and provides customer support. customer assistance, and/or training, in response to customer requirements, with a knowledge of a wide variety of applications, operating systems, protocols, and equipment used in customer organizations; and methods and practices for troubleshooting, recovering, adjusting, modifying, and improving IT systems. Responsible for desktop systems support.
• Duties include software development, database services, email, systems administration, desktop support, web services, and COOP development, testing and implementation. Information technology, computer capabilities, and processing techniques. also provides customer desktop support to Garrison/Installation customers.
• Ensures a rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
• Researches and configures hardware, ensuring hardware compatibility with the existing network, which maximizes efficiency and performance and reflects the real world. Sets up and performs a complete load with all required software on a personal computer; establishes and maintains desktop security; performs general troubleshooting of any computer or software problem and provides service in other related areas.

Confidential, Brooklyn, NY

Information Technology Specialist-SA/DBA

Responsibilities:

• Systems Administrator and Database Manager, relation to interaction with various personnel in a high stress and demanding environment. Consults directly with department Director and staff and NCR-Doim on such matters relevant to technical and administrative issues of directorate and functioning as advisor for plans and assignments.
• As part of operations staff, conducts comprehensive analysis and in-depth studies on a broad range of IT issues impacting both current and evolving technology. Done by assessing the situation, making determinations and initiating plans tailored to the needs of the organization. Team members are assembled, and all necessary information is gathered in order to establish tasks to be distributed according to member expertise. Ensures that all assigned tasks are understood supervised and are accomplished to the feasibility of the installations' mission and within budget and time constraints.
• Maintains a current knowledge of accepted systems and programming standards utilized in the Information Technology field and its various associated specialties. This knowledge includes but is not limited to, the full comprehension and integration of hardware and software programs and the implementation of telecommunications and connectivity needs for local and wide area networks of the organization.
• As Senior team leader, Compiles and reviews data automation requests by military and civilian personnel pertaining to operational issues within network and ensuring for the constant uninterrupted flow of information that would be critical to the organization's mission.
• Maintain Information Finance, Accounting systems HOMES, DPAS, GIS, Senior Lead, work order Management Systems and Property book systems, Director Public Works/Directorate of Logistics. Knowledgeable also in the essential tasks of recognizing and defeating security threats to computer networks that are made up of individual computers running under Unix or m52k, hosted by a web server running under Microsoft Internet software and operating and maintaining the Web server.
• Takes charge in the absence of orders or guidance to develop plans for issues that require immediate attention. Strong ability to carry out assigned Senior Team Leader to tasks as part of a cohesive team that ensures that the integrity of organization's computer and telecommunication networks are not compromised and that issues are resolved promptly and without interruption to service.
• Well adapted to calculate by both probability and severity of potential consequences of decisions Performs required contract administration functions, such as determining eligibility and verifying evidence of contractor's progress for approval of contract financing, progress payments, and performance based payments, reviewing and making recommendations on pricing reports; reviewing and negotiating spare parts orders; reviewing and providing recommendations on contractor proposals; or negotiating and monitoring contractor s compliance with contract, regulatory, and statutory provisions.
• Performs analysis and uses risk management techniques to establish a plan for monitoring contract performance and to provide appropriate insight into selected contractor systems or procedures as COR, CPADmin.
• Negotiates prices and executes supplemental agreements for services, spare parts, provisioned items, and repairs.
• Assures contractor compliance with cost accounting standards via a review of disclosure statements Reassigned to all of US Army Garrison, analysis and negotiation of cost impact of accounting system changes.
• Conducts initial conferences with the contractor to provide information and clarify standard and special provisions of the contract and FAR.

Confidential, Brooklyn, NY

Operation Assistant

Responsibilities:

• Independently assessed the scope of assignments, plan and executes the required objectives.
• Appointment PA for Johnson Control contrators.
• Decisions, recommendations, are considered technically authoritative.
• Detail Project plans and proposals are Reviewed for overall fulfillment of objectives, directorate programs and objectives. serves as Contract property Administrator with responsibility for representing the Contracting Officer in the administration and evaluation of base operations {Contractor’s property) control system.
• Assists and advises contractor and government personnel in contract property administration, interprets contract specifications, terms and conditions, and federal acquisition regulations (FAR) as they relate to property accountability.
• Initiates corrective actions and recommends penalties, contract changes or termination.
• Evaluates contractor performance, maintains all contract PA records.
• Provides automated support for the Confidential Lan-based computer system, work stations, scanners, printers, plotters, etc.
• Implements the Integrated Fac, systems IFS, and associated data automated system, Prepares and reviews data automated requests.
• Ensures property accountability for all ADP equipment within the Confidential and base operation contractor.
• Assures updated virus scanning services are applied to all Confidential ADP systems serves as Alt SA/DBA to Homes, HSMS and Supply2K systems and client-based workstations.
• Prepare QAR's for misc service contract related to data base management and automation system,
• Prepare and review inventory and manage hand receipts for equipment and purchase of adpe, provide administrative support as unit system security officer in responding and processing application and system security policies. Performs required contract administration functions, such as determining eligibility and verifying evidence of contractor's progress for approval of contract financing, progress payments, and performance based payments, reviewing and making recommendations on pricing reports, recommendations on contractor proposals; or negotiating and monitoring contractor’s compliance with contract, regulatory, and statutory provisions.
• Analysis risk management techniques to establish a plan for monitoring contract performance and to provide appropriate insight into selected contractor systems or procedures.
• Assures contractor compliance with cost accounting standards via a review of disclosure statements and analysis and negotiation of cost impact of accounting system changes.
• Conducts initial conferences with the contractor to provide information and clarify standard and special provisions of the contract Completed all Contractors Property Control Plan. ; reviewing and providing recommendations on contractor proposals; or negotiating and monitoring contractor s compliance with contract, regulatory, and statutory provisions. Equipment and office supplies and perform administrative budget, serve as Alt work order clerks and associated, SOO, IJO. WO automation duties, MOU, Util Privatization real property maintenance.