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Computer Systems Administrator Resume

Professional Certifications

MCSA, MCP, Security+ 2008, ITIL v3 Foundation, Network+ 2009, A+ 2009

Professional Skills
  • Systems, workflow and IT requirements analysis and implementation
  • Windows 2003 Server – Active Directory, DHCP, DNS, Group Policy, Security Configuration
  • Small Business Server Administration – 25+ Servers
  • Windows Update Administration – WSUS
  • Backup Strategy/Design – Backup Exec 8.0-12
  • Application Design/Programming – ASP 3.0, n-Tier, OOP, VBA, VB.NET
  • Database Design/Administration – Access, SQL Server
  • VMware Workstation 5.0 -7.0, VMware Fusion, VirtualBox
  • Mac OS X (Snow Leopard)
  • Linux (Fedora, Ubuntu)
Work Experience

2002 – 2010 Computer Systems Administrator II (Full-Time)

  • Tier I/II/III Helpdesk Support for 200+ Desks across 5 sites
  • Active Directory User/OU/Group Policy Management
  • Windows 2003 File/Application Server Management
  • Exchange Server 2007 Accounts Management
  • IT Project Management/Implementation
  • Enforced HIPAA-Compliant Security Policy
  • User Training through classes/illustrated user manuals
  • VB 6 /VB.NET Application Analysis, Design and Development
  • SQL Server/Access/VBA Database Design and Development
  • IT Requirements Analysis through staff meetings
  • Co-managed annual operating budget
  • Developed computer replacement cycle and IT best-practices
  • Implemented sound workstation ergonomics policy
  • Implemented Remote Print Management for mainframe printing
  • Implemented secure internal Instant Messaging
  • Implemented digital Document Management
  • Maintained strong vendor relations
  • Maintained complete job-process documentation

2001 – 2002 MIS Specialist (Full-Time)

  • Tier I/II Helpdesk Support for 200+ desks (3 platforms and CRS systems)
  • Assembled computers from scratch to reduce operating budget
  • VB 6 Application Analysis, Design and Development
  • Access/VBA Database Design and Development
  • User Training in Microsoft Office

2000 – 2002 Adjunct Computer Literacy Instructor (Part-Time)

  • Educated 25+ students per class on core concepts of Windows PC literacy
  • Provided additional specific tutoring where necessary
  • Provided illustrated task instructions and developed skills tests
  • Evaluated student performance and identified problem areas

1999 – 2001 Computer Resource Monitor (Part-Time)

Tier I Helpdesk Support for 11 desks and a rotating list of usersEducated users about basic Internet and computer usageReference Desk assistance

2000 Computer Lab Monitor (Part-Time)

  • Tier I Helpdesk Support for 40+ desks and a rotating list of users
  • Assisted students with difficult computer-related assignments

Associate of Applied Science Program, Computer Programming

Bachelor of Arts Program, Philosophy and Religious Studies

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