Computer Systems Administrator Resume

Professional Certifications

MCSA, MCP, Security+ 2008, ITIL v3 Foundation, Network+ 2009, A+ 2009

Professional Skills

Systems, workflow and IT requirements analysis and implementation
Windows 2003 Server – Active Directory, DHCP, DNS, Group Policy, Security Configuration
Small Business Server Administration – 25+ Servers
Windows Update Administration – WSUS
Backup Strategy/Design – Backup Exec 8.0-12
Application Design/Programming – ASP 3.0, n-Tier, OOP, VBA, VB.NET
Database Design/Administration – Access, SQL Server
VMware Workstation 5.0 -7.0, VMware Fusion, VirtualBox
Mac OS X (Snow Leopard)
Linux (Fedora, Ubuntu)

Work Experience

2002 – 2010 Computer Systems Administrator II (Full-Time)
Confidential

Tier I/II/III Helpdesk Support for 200+ Desks across 5 sites
Active Directory User/OU/Group Policy Management
Windows 2003 File/Application Server Management
Exchange Server 2007 Accounts Management
IT Project Management/Implementation
Enforced HIPAA-Compliant Security Policy
User Training through classes/illustrated user manuals
VB 6 /VB.NET Application Analysis, Design and Development
SQL Server/Access/VBA Database Design and Development
IT Requirements Analysis through staff meetings
Co-managed annual operating budget
Developed computer replacement cycle and IT best-practices
Implemented sound workstation ergonomics policy
Implemented Remote Print Management for mainframe printing
Implemented secure internal Instant Messaging
Implemented digital Document Management
Maintained strong vendor relations
Maintained complete job-process documentation

2001 – 2002 MIS Specialist (Full-Time)
Confidential

Tier I/II Helpdesk Support for 200+ desks (3 platforms and CRS systems)
Assembled computers from scratch to reduce operating budget
VB 6 Application Analysis, Design and Development
Access/VBA Database Design and Development
User Training in Microsoft Office

2000 – 2002 Adjunct Computer Literacy Instructor (Part-Time)
Confidential

Educated 25+ students per class on core concepts of Windows PC literacy
Provided additional specific tutoring where necessary
Provided illustrated task instructions and developed skills tests
Evaluated student performance and identified problem areas

1999 – 2001 Computer Resource Monitor (Part-Time)
Confidential

Tier I Helpdesk Support for 11 desks and a rotating list of users Educated users about basic Internet and computer usage Reference Desk assistance

2000 Computer Lab Monitor (Part-Time)
Confidential

Tier I Helpdesk Support for 40+ desks and a rotating list of users
Assisted students with difficult computer-related assignments

Education

Associate of Applied Science Program, Computer Programming

Bachelor of Arts Program, Philosophy and Religious Studies

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