Senior System Engineer/Administrator Resume

TECHNICAL SKILLS

Microsoft Exchange Hybrid, Cloud, & local server management
Azure & AWS cloud environment proficiency.
SQL Server, SQL DB management, Azure & local Active Directory.
SCCM, Lotus Notes, & PeopleSoft.
VMWare, VoIP, TCP/IP, Group Policies, & Scripting knowledgebase.
IT Management, ITIL knowledge based.
Cloud computing, SEO, DNS, Email, DHCP, HTTP, SSL, & OSI.
Cloud infrastructure knowledge base.
Analytical development of reports, data manipulation, and data accuracy.
Application/hardware (QA) test, implementation and improvements.
CRM Data manipulation, & Project management.
Networking, servers, Data storage/mining, and Asset Management.
Cisco Meraki, HPE, Aruba experienced.
Hardware test, break/fix, upgrade, and install.
Windows server 2008, 2012 and 2016 experienced
Microsoft Office 365, SharePoint, MS Office Suit - Words, Excel, Access, Project, Visio, Skype and PowerPoint.
Proficient with Mac OS X & Windows 7, 8, & 10 OS

PROFESSIONAL EXPERIENCE

Senior System Engineer/Administrator

Confidential

Responsibilities:

Maintain and Manage company-wide IT infrastructure.
VMWare - Hyper-Converged Infrastructure (HCI) implementation & management.
Managed and deployed company-wide SaaS, API, Cloud Backups, CMP, CRM, VMs & VMM.
Host Mitel VoIP Phone system management.
Azure AD Cloud Infrastructure Management.
Microsoft 365 Administration: Exchange, Teams, SharePoint, Security & Compliance.
Built & Managed company-wide network topology; update & manage network MDF & IDF switches.
Detailed knowledgebase of VMware, vSphere, vCenter, High-Availability (HA), & Redundancy.
Implement, manage, build & deploy IT projects Company-wide.
Network SANs storage, LUNS, & Data stores management
Palo Alto Firewall, Barracuda E-mail & Barracuda Web security gateway managed.
Manage, solve, and maintain all networking, server, hardware, and software issues immediately.
Monthly IT Meeting with VP and senior management.

IT Engineer/DevOps

Confidential

Responsibilities:

Project Scope: Design, implement, and build IT Helpdesk Ticketing System.
Plan, track, and deliver project using Microsoft Project and Visio.
Consult and hold weekly scrum meeting with Confidential ’s IT team.
Oversee system functionality, design, development and implementation phase from start to finish.

Information System Lead Technologist

Confidential - Paramus, NJ

Responsibilities:

Oversee and maintain all technical related issues at Confidential BES Inc., Paramus Campus, and the online campus for over 200+ employees and students.
Implement and manage IT projects. CRM data suite, QOS & VLAN
Manage, solve, and maintain all networking, server, hardware, and software issues immediately.
Install, configure, test (QA) and upgrade all OS & SW as necessary both proprietary & cloud based.
Communicate with staff, faculty and students via e-mail, phone, and/or in person.
Knowledge of Windows OS, MAC OSX, Office 365, MS Exchange, MDM, Lotus Notes, & PeopleSoft.
Daily configuration of Active Directory, SCCM, Avaya communication, Cisco Communications, Cisco Networking, SAN Arrays, & network Group Policy.
Planning and implementation of new or upgraded hardware and software systems; recommend modification of hardware, software and network technology as necessary.
Work on special project per client need(s) and provide accurate solution, and consistent answer(s) conforming to company policy and procedure.

Administrative Data Management (CRM)

Confidential

Responsibilities:

Perform mass records workflow actions for processing of gap integration elements.
Create Project request form for campus wide administrative needs.
Web Content Management and IT marketing to prospect students, Ellucian Banner dev.
Logical custom query writing. Recognize inconsistencies in data files & Import mass data elements.
Assists professional staff & prospective families with Technical Support.
Comprehensive understanding of Data Structure, Microsoft Dynamic proficiency. (CRM)

Information System Analyst

Confidential

Responsibilities:

Analyze CRM data for discrepancies and improvements.
Pull reports and present to executive management team.
Business process analysis, design and mapping done within CRM.
Keen understanding of software lifecycle, Scrum, waterfall, and vendor management.
Install, configure, and upgrade all OS, Software, & hardware on campus. Planning & implementing of new hardware and/or software.
Resolve cases submitted via Salesforce CRM and provide adequate customer service.