SUMMARY

• Over 10 years experience with tier2 tier3 Desktop Support, Server Administration and troubleshooting of Ubuntu, Windows Microsoft servers desktops and Laptops I have good verbal and written communications skills and the ability to interface with a variety of technical and business people.

TECHNICAL SKILLS

• Active Directory
• Windows XP/ 7 /8 /10 Microsoft Office 365 admin
• ShoreTel VoIP administration
• Windows Server 2003 - 2012 GIS
• Apple OS
• Exchange Server
• Powershell
• Linux
• Hyper-V
• VMware
• Virtualbox
• Citrix
• Remote Desktop Services
• Ubuntu server /Desktop
• Firewalls
• Cisco VPN
• Wyse thin clients
• SCCM
• Airwatch
• Mass360
• Mcafee Endpoint
• Google Data Studio
• JDA
• Terrform
• Solar Winds
• WMS(WIAB) Staylinked Server Bitlocker
• Zebera printers Zebera RF Guns

PROFESSIONAL EXPERIENCE

Network/ System Administrator

Confidential

Responsibilities:

• Supported over 500 users in WMS environment
• Provided administration, installation, operation, and maintenance support on network, applications, systems and infrastructure equipment.
• Setup and managed IDF and MDF for Confidential and Google network
• Work with Google team to build New GEN Google Enterprise Network
• Worked with vendors to build New GEN Google Enterprise Network which includes New Google IDF MDF switch configuration security APC backup
• Application installation and support Citrix, Outlook 365, Google admin, Exchange, Solar Winds, VPN, and other applications)
• Create deactivate and troubleshoot Office 365 accounts
• Hardware support (Windows 7 and 8 and 10, HP, Dell, Microsoft, A/V systems, and iOS and android mobile devices, printers, copiers) including basic modifications and repairs
• Manage remote support tools ( SCCM, RDP, VPN)
• New computer/user set up in an active directory/Exchange environment Configured Iphone and ipad
• Purchasing and inventory
• Interfacing between end users and various other technology professionals
• Assist in researching and recommending new hardware and software

Network/ System Administrator

Confidential

Responsibilities:

• Supported over 800 plus users in 7 States
• Deployed programmed and maintain Shortel phone
• Create and deactivate user accounts using Active Directory administration
• Create deactivate and troubleshoot Office 365 accounts
• Setup new office network router configs, wifi setups, and setting up/establishing networking policies locally and for remote users. support WAN and LAN connectivity, routers, firewalls, switches, and security
• Bulit and managed Linux based image server for machine image creation and deployment as needed work directly with employees to set up new PC’s and assist with support desk ticket resolution. . remote access support: VPN, Terminal Services, and Citrix deployed and support Wyse device
• Configured Iphone and Ipad
• Coordinate Apple and PC hardware repairs with the appropriate vendors, where needed.
• Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
• Maintained all printer configurations/fax/scan devices
• Track case tickets within a Helpdesk Management System to document resolutions for future reference
• Point of contact for problem resolution for all users with hardware, software, telephony, mobility, and applications problems.
• Setup network services such as TCP/IP printing, Active Directory, and Group Policy
• Perform internal / external vulnerability and Penetration tests to assess the level of exposure. Utilize many open source as well a commercial tools, such as Nmap, Kali and other tools.
• Implemented Backup procedure for Windows 20012 / 2008, Virtual Machines,
• On call one week out of the mouth

Network/Desktop Support Consultant

Confidential

Responsibilities:

• Traveled to various locations across US to install desktops and network servers
• Installed desktop and laptop configuration using Ghost imaging software
• Supported bank employees to ensure configurations were properly functioning
• Configured HP laptops and desktop to users specifications
• Worked closely with support team to ensure project was completed in a timely manor
• Accountable for planning and scheduling times with each users to ensure configurations are to their specifications
• Supervised seven IT techs to ensure that equipment turnover was efficient and properly installed
• Trained bank employees on new desktop and laptop configurations

Network /Desktop Support

Confidential, Atlanta, GA

Responsibilities:

• Provided total support for all printers including updating drivers, connectivity to network printers, and general upkeep and maintenance.
• Supported a wide range of people and personalities, with different backgrounds and levels of computer experience
• Ghosted and Inventory new leased hardware and format hardware for Lease returns
• Setup and moves desktop laptop and provide Remote Site Support
• Responsible for Projector administration and Video conference equipment for meetings and training
• Performs software installs, Office Applications Support, Wireless Support, Blackberry support as needed
• Provide desktop laptop and server installation and support at customer sites
• Remote User Access Administration (ipass, VPN)
• Network server administration which included daily and weekly backups, installing windows updates, file system cleaning,
• Setup new users accounts and changed passwords using active directory
• Used SMS to inventory laptops and desktops and to push installs and updates
• Daily maintenance, configuration, troubleshooting, and monitoring of local network infrastructure