SUMMARY:

• Over 15 (plus) years’ experience in Information Technology to include IT Mgmt, Network Administration, Cyber Security, Risk Management Analysis, Procurement Liaison, Help Desk and Lead Support within a HIPAA environment.
• Infrastructure Planning, Domain Administration including MS SCCM, Senior Tier II - III desktop support .
• Expert knowledge and experience with Windows XP, Vista, 7, 8, 8.1 and Windows 10, Mac OSX deployment and support
• IT Inventory and Software Licensing Management, (ITAM, ITSM).
• Custom Application Development, Business Analyst skills combined with SDLC Project Management and Full Stack Programming.

PROFESSIONAL EXPERIENCE:

IT Administrator

Confidential

Responsibilities:

• IT Operations and Deskside Support.
• Special projects include Windows 7 to Windows 10 conversion of 150 devices.
• Office 365 distribution and setup.
• Cisco and Fortnet FortGate Firewall and VPN distribution and setup.
• Active Directory Administrator,
• IT Inventory support utilizing the Kace ITAM solution.
• Cherwell centralized Work Order management.

Full Stack Contract Programming

Confidential

Responsibilities:

• Manage and provide East Coast help desk and workstation support, servicing New York, Durham, Fort Mill, Columbia, Charleston, Atlanta and the Middle East area, specifically Dubai, Qatar and Abu Dhabi.
• Additional responsibilities include Active Directory, GPO\PowerShell scripts and Exchange e-mail management. Office 365 deployment and Expert use of Microsoft Office.
• Virtual Server Esxi Management, VMware vSphere, Sonic Wall switches, Routers and SSL Vpn, Dhcp, Dns, Tcpip,Ms SCCM
• Smart phone MDM deployment and management
• Custom Software application development, specifically using object oriented C++ database software and the back end of my choice is MS Sql Server as well as proficiency with word processing and spreadsheet software.
• Asset management and software licensing. Tracking movement from User to User, Active Directory integration, Cradle to Grave including Purchase to disposal, Corporate licensing of software used for ‘true up’ reconciliations, Managing Enterprise software licensing by user including Office 365, Adobe Cs, Photoshop to name a few.

Confidential

Mgr Commercial Software Business Developer\Lead-Engineer

Responsibilities:

• Manager-Technician\Engineer and Commercial Sales and Software developer.
• Level III break\fix repairs, system clean-up and optimization, virus-malware and adware removal.
• Cultivating and developing Commercial Custom software for Small Businesses to include customer requirements and business rules.
• Sql table ownership to include database management, field, query creation and layout via MS Sql Server or MS Access.
• Applications delivered for Confidential, Service and Repair businesses, Pet Store-Grooming Salons, Newspaper Advertising\Publishing firms and Financial Accounts Receivable for State Government.
• Developed Project Management software to South Carolina PMO specifications for tracking status reports for Stake holders for ‘on budget’, ‘on schedule’, “on scope”, “on quality” with special emphasis on importing and sharing documents in a MS Sql server database with automatic e-mail distribution generation when status reports are completed.
• Multiple company\ corporate Vehicle Fleet Maintenance software with modules for reservations, garage work orders and procurement of parts, parts inventory, trip and automatic ‘needs service alerts’ vehicle inventory by program, location, motor pool and commercial vehicle repair.

Confidential

Information Technology Manager

Responsibilities:

• Managed campus IT infrastructure and 4 staff responsible for 150 users and over 300 devices.
• Specifically to implement a migration plan to start up a virgin 2008 Microsoft Active Directory Domain, DNS, DHCP, VPN, Exchange 2003 to 2010 e-mail and to move users between a legacy AD forest.
• Hardware choices included Server 2008 r2 MS Hyper-V clustered virtual environment with iScsi external storage and Cisco ASA security devices, Ironport content\anti- spam appliance, and the roll out of the
• Tasked with the implementation plan to put into production an Oracle law enforcement database purchased with significant ‘sunk’ cost and get the application on-line and operational. Third objective was to get the IT inventory and Software licensing under control.

Confidential

Information Resource Consultant

Responsibilities:

• Evaluate data management requests for both technical and software related needs.
• LAN and Desktop management including Novell 6.5 eDir, Zenworks, which include Novell policies such as dynamic local user and use of Console One and GroupWise 6.5 along with thin client use of Citrix MetaFrame-XenApp
• Microsoft AD administrator for and personally managing 3 Windows 2003 servers and IIS7, Co-managing 4 additional Windows 2003 servers complying with GCC\SOX and HIPAA regulations. Coordinated service packs, WSUS, AD ( gpo ) VB and Batch file scripting, Hard Drive Encryption, Single Sign On (sso), Two Factor Identification (2fa), e-mail, file and print services and backup\disaster recovery, IP printing, copier\ multi-function machines, and Cisco Switch management.
• Managed IT for the Art Department, TV Studio and Print Shop to include a mix of Mac OS and Windows in a hybrid Novell and MS Active directory environment to include SMB shares and multiple hi-end color laser printers and scanners.
• Monitoring, analyzing and tuning network systems for optimal uptime and performance. Development and implementation of policies and procedures for ensuring the security and integrity of servers.
• Wireless ( radius ) and Desktop support including pc imaging and roll out ( WinXp -Vista- Windows 7-10, MAC OS 10 tiger\leopard, some Linux ) from within the two Deputy areas spanning the Bureaus of Land and Waste Management, Business Management, Art and Video and other areas within SCDHEC as other duties specified including GIS-Esri data.
• Working closely with and involved directly with our Imagining technology (emc legato) developing the Administrative process handling all file retention including Archival modifications for a ‘paperless environment’.
• Served as technical advisor\representative on (several) of the Agency’s IT committees. Prior three years as Chair person on the IRCJV responsible for collating team information from lead IT managers, making reports and recommendations on IT policy and direction to the CIO.
• Maintained excellent written and verbal communication, helped direct Agency wide Enterprise projects, process and workflow.
• Collated and interpreted data requests from all corners of management being mindful of the total Agency picture including Environmental and Health concerns.
• Used TrackIT for project oversight, Help desk, internal trouble tickets, incident and change management software.
• Wrote\coded and personally maintained several key Agency Enterprise SQL software applications such as PCAS (time and reporting), Travel Reimbursement, Vehicle and Fleet maintenance, Drug Control, Financial NSF and IDT programs, Budget Payroll Retro application, internal PMO Project management tracking as well as several local applications affecting multiple program areas for both Environmental and Health Services.
• Additional programming efforts included creating the SUPERB underground storage tank cleanup Insurance Fund application.
• MS Sql Server responsibilities included ‘total’ ownership to create databases, tables and queries.
• Work closely (as special software liaison-Business Analyst) with Business Management and the Commissioner’s office as their local IT advocate