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System Analyst Resume

OBJECTIVE: To pursue a professionally challenging career, that offers continuous learning opportunities and acknowledgment for individual's performance. A competent person with abilities to outperform and accept the challenges of a highly competitive IT sector.

SUMMARY OF SKILLS

  • Application Packaging using SMS INSTALLER
  • Creating Distribution packages using LANDesk Management Suite 9.0
  • Software Deployment
  • Patch Management
  • Writing Queries
  • Installation/Troubleshooting of LANDesk agent
  • Daily Monitoring of core Servers
  • Windows Registry
  • Troubleshooting deployed Software Packages e.g. MS Office 2010, Project, Visio, Access, Dynacomm, Titan, Trident, Service Packs, IE, Monthly Patches, etc.
  • Working knowledge of BMC Remedy 7.0
  • Basic knowledge of App-V, Windows Installer, ORCA,Active Directory (AD), Network Infrastructure, Windows Server 2003/2008 and MS- Office Suite Applications and O/S: WIN 98, Win XP, 2000, Server 2003 and 2008.
  • Comprehensive knowledge ofComputer Hardware and o/s-installation

WORK EXPERIENCE

Confidential Nov. 2008 - Present
(Information Technology -Software)

Project: Confidential
Desg: Sr. Specialist

  • Creating software packagesusing SMS installer for the new setup as per Customer requirements
  • Creating software distribution packages and testing them for desired results
  • Creating scheduled tasks for the deployment of software packages globally via LANDesk 9.0.
  • Troubleshooting software package deployment issues such as package download, installation or post installation issues
  • Patching clients and supported servers which includes downloading patches, testing them in our environment and deploying them on clients and supported servers
  • Writing queries to get different set of workstations
  • Installing LANDesk client on workstations/servers and troubleshooting LANDesk issues remotely
  • Monitoring core servers on regular basis to ensure proper functioning
  • Working on ITIL framework for Incident Management, Task Management, Change Management using Remedy tool.

Project: Confidential
Desg: Analyst

  • Managing IT logistics globally
  • Helping NCR users in configuring MS-Outlook
  • Testing O/S Installation media (Win XP, Win 7)prior to its distribution among users
  • Helping users in O/S installation process and setup of other required applications
  • Managing queues for volume control, timely response and follow up
  • Generating monthly productivity reports and sharing/discussing the same with the client
  • Driving monthly meeting calls with the client to discuss process updates and improvement areas

Confidential Mar. 2007 – Feb 2008
(BPO/Customer Services)

Project: Confidential
Desg: Executive Operations

  • Resolvingcustomers' queries regarding phones/accounts/bills, through email
  • Activating/deactivating users' accounts
  • Adding/removing various services to/from a particular account

SKILLS AND TOOLS

  • LANDesk9.0 with SP2/SP3, SMS Installer, AutoIT.
  • Analysis Tools: - Filemon, Regmon, Process Monitor.

CERTIFICATIONS/TRAININGS

  • MCITP (Microsoft Certified IT Professional) - Enterprise Administrator: 2010
  • CCNA (CISCO Certified Network Associate): 2004

EDUCATIONAL CREDENTIALS

  • MCA.
  • A' Level: (Advanced Diploma in Computer Applications)
  • Graduation (Mathematics and Economics)
  • DCP (Diploma in Computer Programming).

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