System Analyst Resume

OBJECTIVE: To pursue a professionally challenging career, that offers continuous learning opportunities and acknowledgment for individual's performance. A competent person with abilities to outperform and accept the challenges of a highly competitive IT sector.

SUMMARY OF SKILLS

Application Packaging using SMS INSTALLER
Creating Distribution packages using LANDesk Management Suite 9.0
Software Deployment
Patch Management
Writing Queries
Installation/Troubleshooting of LANDesk agent
Daily Monitoring of core Servers
Windows Registry
Troubleshooting deployed Software Packages e.g. MS Office 2010, Project, Visio, Access, Dynacomm, Titan, Trident, Service Packs, IE, Monthly Patches, etc.
Working knowledge of BMC Remedy 7.0
Basic knowledge of App-V, Windows Installer, ORCA,Active Directory (AD), Network Infrastructure, Windows Server 2003/2008 and MS- Office Suite Applications and O/S: WIN 98, Win XP, 2000, Server 2003 and 2008.
Comprehensive knowledge ofComputer Hardware and o/s-installation

WORK EXPERIENCE

Confidential Nov. 2008 - Present
(Information Technology -Software)

Project: Confidential
Desg: Sr. Specialist

Creating software packagesusing SMS installer for the new setup as per Customer requirements
Creating software distribution packages and testing them for desired results
Creating scheduled tasks for the deployment of software packages globally via LANDesk 9.0.
Troubleshooting software package deployment issues such as package download, installation or post installation issues
Patching clients and supported servers which includes downloading patches, testing them in our environment and deploying them on clients and supported servers
Writing queries to get different set of workstations
Installing LANDesk client on workstations/servers and troubleshooting LANDesk issues remotely
Monitoring core servers on regular basis to ensure proper functioning
Working on ITIL framework for Incident Management, Task Management, Change Management using Remedy tool.

Project: Confidential
Desg: Analyst

Managing IT logistics globally
Helping NCR users in configuring MS-Outlook
Testing O/S Installation media (Win XP, Win 7)prior to its distribution among users
Helping users in O/S installation process and setup of other required applications
Managing queues for volume control, timely response and follow up
Generating monthly productivity reports and sharing/discussing the same with the client
Driving monthly meeting calls with the client to discuss process updates and improvement areas

Confidential Mar. 2007 – Feb 2008
(BPO/Customer Services)

Project: Confidential
Desg: Executive Operations

Resolvingcustomers' queries regarding phones/accounts/bills, through email
Activating/deactivating users' accounts
Adding/removing various services to/from a particular account

SKILLS AND TOOLS

LANDesk9.0 with SP2/SP3, SMS Installer, AutoIT.
Analysis Tools: - Filemon, Regmon, Process Monitor.

CERTIFICATIONS/TRAININGS

MCITP (Microsoft Certified IT Professional) - Enterprise Administrator: 2010
CCNA (CISCO Certified Network Associate): 2004

EDUCATIONAL CREDENTIALS

MCA.
‘A' Level: (Advanced Diploma in Computer Applications)
Graduation (Mathematics and Economics)
DCP (Diploma in Computer Programming).

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