EXPERIENCES:

Confidential

Network Voice and Video Engineer

Responsibilities:

• Supporting SIP and LDAP Integration, AD integration with CUCM, Unity Connection Integration, IMAP, Unified Messaging with exchange, Troubleshooting cucm MOH, Voice Mail create and configure call handlers, routing rule and forwarding rules, ER, UCCX, Avaya,CAD, Scripting Editor, Cisco Finesse, CDA, wrapup codes, Reason codes, SIP Trunk, Verint Call Reording and Monitoring; audiolog call recording, VCS E, TMS, MCU, Phones and VIDEO Enpoints as well as videoconferencing, gatteways, and voice and video infratructure: sx10, Ex90, and dx and series. Configure and integrate H323,MGCP, SIP, TCP, UDP, RTP, Unified Messaging: TMS, MCU, and CUCM, MRA, CMR, FindMe, Jabber, 8845, 6900, 7800, 8800, and 9900 series, as well as Telepresence Endpoints.
• Microsoft Skype for Business, create conference, using skype for business, video and audio conferencing, teaching agents how to use audiolog, Verint and Cisco Integration as well as Verint Call Recording setup,Playback, built in brige, call monitoring and recording.
• Maintaining and troubleshouting Confidential for, Global IT services and technologies, troubleshoot IP phones, UCCX IVR, IP IVR, auto Attandant, and Telepresence Video endpoints.
• Hands - on experience with UCCX, IVR, Verint call recording, UCCX and call Center, MANUAL AND SCHEDULE Backup and Restore, CUCM, CDR-CAR, unity connection, Voice Gateways, CUBE/ Confidential, SIP Trunking, EXPRESSWAY C-E, Setup and manage Audio and Video Conferencing with Skype for Business using Microsoft outlook.Cisco Unity Connection integration with both SCCP and SIP. User import with LDAD and ACTIVE directory AD. Troubleshooting and Recording, Monitoring, RTMT and Wireshark, Secure Infrastructure ASA Firewall, ASDM, AAA, 802.1X, Wireless Controller, WLC, APs and Cisco ISE OR Identity Services Engine.

Confidential, NY

Voice/Contact Center Engineer

Responsibilities:

• call center supporting at least 2000+ users, and Cisco UCCE, Cisco Finesse, Script Editor troubleshooting Cisco UCCE infrastructure including CUCM, IVR, CUIC, CVP, Finesse, Script and Work Flow management systems and Call recording systems.
• Configuring Skill Group, Agent, Call Type and Dialed Number as well as Agent Target Rule &Create Basic Script.
• Configuring Cisco Finesse
• Install, Maintenance and Migrate/Upgrade UCCE 8.5 to UCCE 11.0 and 11.5
• Create SIP Trunk from Cluster to Cluster
• Managing and troubleshooting issues related to UCCE scripting for call flow change, IVR or Holiday request.
• Performing Cisco ICM Script and Cisco CVP Design and deployment.
• Expert in CUCM, Avaya, Unity Connection Architecture and integration.
• Performs troubleshooting activities encompassing UCCE issues, upgrade plans, creations of technical product documentation, upgradation and site coordination.
• Good communication skills.
• Unity Connection SCCP and SIP integration
• Message Storage and caller input
• Call Handlers implementation as well as Auto attendant
• Creating IP IVR, Auto Attandant, and Private Distribution lists
• Broadcasting in Unity Connection for reaching out to over 20, 000 agents in different part of NYS.

Confidential, NY NY

Cisco VOICE Engineer

Responsibilities:

• Local and Standard Local Route Group, LRG/SLRG
• Migration
• Tshoot
• Dial Plan implementation and Design Migration for: 3 clusters and 120 sites throughout the AMER, EMEA and APAC: dial plan design for Local, LD, Intl, and EMS with SLRG. Partitions, CSS and Device Pools, Call Forward CSS, Route Groups, Routelist, Translation Patterns, Route Patterns, E911, CER, Emergency Number Called Party TP, transformation parterns and Bulk administration tools, BAT. Creation and Configuration of 3 Labels in each cluster
• Migration from 10.5 to cucm 11.5
• Upgrade and Migrate from cucm 6.x, 7.x, 8.x and 9.x to CUCM 10.5 .2 using Cisco Prime Collaboration Deployment, CUBE and PCD.

Confidential, Westchester, NY

Voice Engineer

Responsibilities:

• Support and own Move, Add, Change, Delete (MACD) as well as CUCM Upgrade and Migration.work orders and assist in troubleshooting of issues for Professional Voice Production platforms to include: Complete MACD work orders within established SLAs .
• Maintenance, Migrate/Upgrate UCCE 7.x to 10.5 Windows 2008R2, Active Directory and MS SQL 20013, Logger, Router, Simplex and duplex, ICM, and IVR, ACD, ICM, PG, using SIP TRUNKS, DN, Agents and, skills and skill groups with their associated routes, Call Types. Using Unified CM and IVR, Jtapi, CTI and CTI OS as well. Seting and configuring Cisco Finesse and Agent Desktop, configuring and customizing Reason Code in Cisco Fineese, managing Team
• Resource in Cisco Finesse. Virtualizing and Building vmware ESXI 5 and 5.50 also creating VM for Call Center solution.
• Cisco Unity Connection, 7.x, 8 and 9.x as well as voice mail integrating with Cisco Call Manager. implementation of the corporate network infrastructure supporting the voice network.
• Maintain Cisco voice solutions, including Call Manager, Unity Connection and voice Gateways as well as other Colaborations applications.
• Migration from of cucm 8 to 8.6 as well as, Unity Connection SIP Trunk Design, Partition and CSS, Router patterns, route groups, Route lists, Region, device spool, and Trunking to SIP Trunking for PSTN Access, Connectivity, Power of Cisco IOS Dial-Peers, 2811, VG224, SIP, sip proxy servers: CUPS, CUSP, CUBE, Jabber, Video, FXO infrastructure. Configuration of Gateway failover, HA Configuration.

Confidential, Jersey City, NJ

Core Voice Engineer

Responsibilities:

• High level Design and Implementation of Cisco Confidential Manager, CUCM, 8.5.6, and 9.x, CER, CUBE/ Confidential, E911, and SME, Leaf, Cisco Unified Contact Center Express,
• CTI route port and CTI route point, Unified IP IVR, and ACD.
• Cisco Unity Connection, 7.x, 8 and 9.x as well as voice mail integrating with Cisco Call Manager. implementation of the corporate network infrastructure supporting the voice network.
• Migration from TDM, Avaya PBX to Cisco Confidential, Decommission of Cisco IOS Voice Gateways, 2800, 3800, 2900 and 3900 series routers, VG 224, VG 248 and other analog gateways.
• Building VISIO diagrams using Microsoft Visio 2010, and Excel.
• The Cisco Unified IP Phones, Endpoints 9971, Unified SME and Leaf clusters, CUBE configuration and CUBE SIP Trunks.
• Tag Current Call, Tag Business, Map Tag Column and allocate User Priviledges.
• UC Emergency Services, Cisco Emergency Responder, outbound and inbound EMERGENCY 911, PSAP Emergency Call Return Flow and CER, NICE Call Recording, Nice intergration with CUCM and Avaya, and SIP Trunking,
• TDM, VOICE PORT, Dial-peers, Cisco IOS 15.x, PRIs, T1s,T1 CAS configurations, voice design and implementation, CUCM 8.5 and 8.6.
• Troubleshoot T1 circuits,D ecommision of routers and switches as well as migration readiness to UC. Support and own Move, Add, Change, Delete (MACD) work orders and assist in trouble shooting of issues for Professional Voice Production environment.
• Design and Configuration of Voice dial-peers both POTS, and VOIP on Cisco 38XX, 28XX and 29XX, 39XX and troubleshooting for customers all over the US and abroad.

Confidential

Voice Engineer

Responsibilities:

• Voip, TDM troubleshooting and configurationT1/E1, T3,MPLS,VRFs and VLANS, Configuring dial-peer and VOIP for clients on Operation and integration with CUCM and Avaya imanager, call Recording, Turret and trading devices, iseries andalso working with handset, SIP Lines and Direct Auto Lines placed on hold
• Attending i Turret technical workshop as well as Using the iD808 for telephony
• Configuring i cms for telephony:
• CUBE and sip proxy server
• Create SIP Server and PBX
• Configuring call appearances
• Configuring bridged call appearances
• Configuring line appearances
• Configuring ASA Firwall
• Troubleshooting VOIP, TDM and working with SPEAKBUS customers.

Confidential

VOIP Engineer

Responsibilities:

• Troubleshooting issues with the following: Managing IP Telephony Users, notification Devices, monitoring Cisco Confidential and Cisco works, Configure and troubleshoot Confidential Manager 7.x. 8.x. 9.x, Cisco Unity Con and Presence, UCCX, Cisco Voice Gateways / Gatekeepers, Implementing Cisco Unified Mobility, Mobile Connect and Mobile Voice Access, single Number Reach, SNR. Cisco Cat 6509, 3750, 3550, 4000 and 2900 both Remote and On-Site as well as troubleshooting issues at customers locations in NYC, Manhattan, Cisco Any connect, VPN Phone 79XX, ASA, Remote access VPN and Site-to Site VPN. MPLS VPN, RIP EIGRP, OSPF, and BGP design, implementation, and configuration Cisco Attendant Console, and troubleshooting.
• Troubleshooting Confidential portfolio from CUCM 8.X, 9.X as well as UCCX, Unity Connection integration was done at occasional time.
• Troubleshooting tickets coming from a pool of tickets or directly from help desk and Internal users with issues like but not limited to password locked down, email or voicemail can is not working, do not have the extension of so and so on my phone or on the receptionist phone.

Confidential, NJ

Network/CUCM Engineer

Responsibilities:

• Confidential ACME, BCS SIP Trunking, BGP in routing support, monitoring and maintainning BGP with service provider MPLS VRF, MPLS and VPN on CE routers, LSR routers, PE routers, IGP and BGP. Troubleshooting VRF intrface and configuring static VRF route with a next-hop in global routing table.
• BGP route-Reflector client, managing IBGP with confederations as well as BGP AS.
• Troubleshooting issues with the following: Security and monitoring using Cisco PIX 525, IPS, IDS and Ciscoworks, PRIME Infrastructure, Configure and troubleshoot Confidential Manager 7.x. 8.x. Cisco Unity Con and Presence, Cisco Voice Gateways / Gatekeepers, Implementing and troubleshooting Cisco Unified Mobility, Extension mobility and Mobile Connect,Mobile Voice Access, single Number Reach, SNR. Configuring Cisco wireless 8540 platform, specifically 8510 . Cat 6509, 3750, 3550, 4000 and 2900 also 2800, 2900, 3800, 7200 series. Configuring and supporting cisco routing protocols: RIPv2, EIGRP, OSPF, BGP, and MPLS. Write switch and router, network documentations for 252 Cisco Devices, ASA 5500 series, Site to Site VPN, IPSec and MPLS configurations, Cisco 525 PIX firewalls and 1 IPS, intrusion protection systems for the government.
• Unified Contact Center Express deployment, installation,maintenance and upgrade UCCX 7.X to 8.5 and 8.X, presence configuration Cisco Router and Switch methodologies, data center: Cisco UCS, Nexus 7010, 5000, 2000, and CSR1000V, VMWARE Esxi 5.5, Cisco Wireless Networks, 5500 WLAN Controller, Configuring AP-Manager on a Cisco 5500 Series Controller.

Confidential, Syracuse, NY

UC Engineer

Responsibilities:

• TDM, VOICE PORT, Dial-peers, T1/E1, Cisco IOS 15.x, PRIs, T1s,T1 CAS configurations, voice design and implementation, CUCM ad hoc conferencing,
• Troubleshoot T1 circuits,D ecommision of routers and switches as well as migration readiness to UC. Support and own Move, Add, Change, Delete (MACD) work orders and assist in trouble shooting of issues for Professional Voice Production environment.
• Design and Configuration of Voice dial-peers both POTS, and VOIP on Cisco 38XX, 28XX and 29XX, 39XX and troubleshooting for customers all over the US
• Troubleshooting issues with the following: Security and monitoring using Cisco PIX 525, IPS, IDS and Ciscoworks, PRIME Infrastructure, Configure and troubleshoot Confidential Manager 7.x. 8.x.
• Cisco Unity Con and Presence, Cisco Voice Gateways / Gatekeepers, Implementing and troubleshooting Cisco Unified Mobility
• Extension mobility and Mobile Connect,Mobile Voice Access, single Number Reach, SNR.

Confidential

VOIP Project Systems Engineer

Responsibilities:

• Diagnose and troubleshoot issues with: CUCM and Unity/Connection, VM, subscribers, Voice Mail, Unity Integration with CUCM/Unity, voice gateways, PRI, T1, Tickets coming from 6 sites via T1/PRI/FXO ports.
• Design and implement Dialplan/Dial-peers configuration on H323/MGCP as well as SIP and SCCP protocols with CUCM.
• Major work with SRST CONFIG and Troubleshooting as well as CCM-MANAGER - Fallback. Configuration in SRST mode and CME mode is always available to take over in case of WAN shortage over the PSTN.
• Troubleshooting CUCM and unity/Connection, VM, subscribers, Voice Mail, Unity Integration with CUCM/Unity, voice gateways, PRI, T1, Tickets coming from 6 sites Via T1/PRI/FXO ports. Design and implement Dial plan/Dial-peers configuration on H323/MGCP as well as SIP Trunking.