IT Field Technician Specialist Resume

SUMMARY

Quality - focused Telecommunication professional with experience as an IT Professional and 9 of those years in the field as technician.
Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance.
Comfortable operating in a wide range of platforms and environments.
Effective communicator able to explain complex processes in easy-to-understand terms for the end users.
Skilled in proactive identification and resolution critical systems/network issues.

TECHNICAL SKILLS

Software: Windows 7 & 10, MS Office Products, O365, TCP/IP, DNS, DHCP, GPO, Remedy, Symantec Antivirus, Norton Antivirus, McAfee Antivirus, Ghost, DameWare remote tool, PC Anywhere, VNC, Watch Tower, Scout Flux, Watch Tower, CSG Net, Exchange Admin, basic SCCM, basic VMWare, Nimbus, Wire Shark

Hardware: Mobile devices, PCs, Laptop, Tablets, Printers, SCSI Hard Drive, SCSI Controller, Ethernet & Token Ring Protocol, Sound Cards, Cat 5E & Data Networking, Routers, Switches, DSU/CSU, VIP VPN

PROFESSIONAL EXPERIENCE

Confidential

IT Field Technician Specialist

Responsibilities:

Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
Install, maintain and support software applications used Confidential the schools, including email system, Infinite Campus, School website, Sage Fixed Assets, and other applications.
Support audio visual issues reported by teachers.

Technical Operation Support

Confidential

Responsibilities:

Document resolutions, processes and procedures, and update knowledgebase articles
Develop new processes and/or solutions to improve the services we provide
Maintain Service Level Agreements (SLAs)

Communication Technician

Confidential

Responsibilities:

Provide job shadowing to new hirer trainee during ride out performing task of Com Tech I, II, & III
Perform other duties as requested by supervisor in order to achieve departmental goals and objectives.
Coordinated Technology Learning Centers for the parents Confidential Carver School of Technology which provided 75 computers to parents for completing the Basic Computer Skill training class.
Served as project lead for bringing 100 9th grade students to BellSouth for Job shadowing.
Coordinated Technology Service Day and facilitated participation Confidential different training sessions.

Network Administrator

Confidential

Responsibilities:

Evaluated, designed and installed gigabyte backbone fiber optic network for 3,200 end users.
Upgraded workstations and printers to 100Mbps, which significantly improved desktop connectivity.
Instituted mew network infrastructure that improved systems efficiency and dependability.
Led efforts to reduce overall circuits within facility, which contributed to decreased operational costs.

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