SUMMARY

• Senior System Engineer with 4+ years of delivering exceptional IT solutions in various businesses and institutions.
• A Dev ops architect enthusiasts seeking DevOps and System Engineer positions with automation roles in Linux and Windows environments.

TECHNICAL SKILLS

Programming Languages: C++, Java, HTML, CSS, JavaScript, SQL, MySQL, Python, Bash, PowerShell.

Configuration Management: Ansible

Containers: Dockers. Kubernetes

Virtualization: VMWare, XenCenter

Cloud: AWS, Azure

Repos: GitHub, Gitlab, SVN

PROFESSIONAL EXPERIENCE

Confidential - New York, NY

Senior System Engineer/DevOps Engineer

Responsibilities:

• Supported, implemented changes and improved the AWS infrastructure
• Used IAM to create and manage AWS users and groups and use permissions to allow and deny their access to AWS resources with NACLs.
• Tackled the challenges surrounding efficient operations and failure mode analysis in RHEL6 and RHEL7 systems.
• Maintained, monitored and supported infrastructure environments and data center facilities using Nagios.
• Configured, tested, deployed, and upgraded software for production EC2 servers in AWS.
• Automated infrastructure management and maintenance using ansible playbooks.
• Deployed and supported open source and proprietary infrastructure services such as DNS, LDAP, DHCP, NFS, and SSH. Integrated them into the existing infrastructure, and debugging and patching them.
• Worked with Yum to create application repositories and synchronization of application repos.
• Maximize performance on systems dealing with high volume user traffic through analysis of load average, running processes, CPU and memory utilization.
• Supported developers with dev tools setup to enable application development, such as Git and Gitlab repositories.
• Provide daily support, systems maintenance, and problem resolution for our on-premise RHEL 6 and RHEL 7 systems.
• Automated development, staging, and production environments using docker images.
• Ensure the consistency and maintainability of existing applications using docker.
• Created, automated, provisioned, and deployed Linux-based operating systems/applications.
• Replacing outdated and obsolete systems with code-managed modern services and Java applications using Ansible and Tomcat.
• Develop, maintain, and support business continuity plans, scripts, and vital records.
• Use IAM to create and manage AWS users and groups and use permissions to allow and deny their access to AWS resources.
• Configure and deploy AWS Lambda service to run codes in response to events.

Confidential - New York, NY

System Engineer/DevOps Engineer

Responsibilities:

• Tackling task work within enterprise systems and applications - serving a subject matter expert for administration in provisioning accounts, troubleshooting issues in Cisco VPN, Active Directory, O365, ShoreTel, SCCM, Salesforce, JAMF, Slack, G-Suite, Okta, Service Now, and much more.
• Assisting with Microsoft Exchange and/or Office365 task work - confirming email addresses; checking and updating distribution lists, creating and managing room resources, shared mailboxes, etc.
• Setting up accounts and for incoming hires and decommissioning down the same for departing employees - building accounts; imaging and deployments.
• Provide solutions software, account, and network issues such as: Outlook and MS Office issues, folder/file permissions, etc.
• Helping with creating and maintaining process documentation on Zillow End User Support Service page.
• Prioritization and ticket queue management (ordering work by oldest, last commented, most critical, etc.) using ServiceNow.
• Resolving all user IT issues quickly, efficiently, and to their utmost satisfaction through emails, tickets or Bomgar remote tool.
• Ensured effective daily operations of company's virtualized Linux systems in production, test and development environments. resolved help center tickets, performance and functional issues pertaining to RHEL, and VMWare.
• Maintained and tested replication, backup and recovery procedures to insure system recoverability including disaster recovery.
• Supported responsibilities of operations, log monitoring, maintenance, account administration, access review, second level end user support.
• Managed and maintained existing internal and cloud-based production systems supported network/system monitoring using tools such as Nagios and HP OpenView technologies deployed, configured, and troubleshooted Apache HTTPD, Tomcat,, MySQL, Active Directory Domains, Power Shell, Python, LVM, NFS, DHCP and DNS.
• Well versed in creation of S3 buckets and utilizing IAM for management access
• Configuring user access and limits using IAM by creating new profiles and role-based policies.
• Proficient in writing playbooks for server provisioning, orchestration, software patching, configuration, and deployment using Ansible.
• Design, create, deliver, and support the deployment of Ansible automation.
• Develop and maintain reusable automation scripts and components with a variety of build and deployment automation tools, including Bitbucket and AWS IaC (infrastructure as a code) scripts.
• Operate proficiently with Agile (Scrum) development processes and tools including Jira, Git, and Bitbucket.
• Hands on experience configuring and managing VPC, and the subnets, route tables, and Internet gateway.
• Managed AWS EC2 instances. implement infrastructure, configuration management and deployment of solutions using Docker
• Utilized docker to deploy applications, services and configuration of infrastructure
• Oversee installation, configuration, maintenance and troubleshooting of end user workstation hardware, software, printing, scanning and peripheral devices.
• Automating common cloud management tasks such as service provisioning, server restarts and database backup
• Maintained systems by keeping them compliant with company standards for optimum performance and capacity utilization by leveraging Crontables.

Confidential - New York, NY

Systems Engineer

Responsibilities:

• Responding within agreed time limits as a resolver for issues raised with the Service Desk
• Installing and configuring computer operating systems, networks, and applications in Windows Server 2012/2016 environment,
• Monitoring and maintaining computer systems and networks by utilizing Kaseya and Crowdstrike.
• Providing support, including procedural documentation and relevant reports
• Supporting the roll-out of new applications.
• Managing and supporting Windows environment including Active Directory, GlobalProtect VPN, and Intune MDM.
• Managing processes and troubleshooting systems using scripts in PowerShell.
• Working continuously on a task or problem until completion (or referral to third parties, if appropriate)
• Working under minimal supervision in the prioritizing and managing many open cases at one time
• Testing and evaluating new technology
• Created and maintained process for overall asset management.
• Dedicated International Field Support (USA & Canada) through Cisco Jabber and Skype.
• Collaborated with team to roll out and automate configuration awnd release of Centos builds.
• Maintained site servers and hosted web applications and ensure uptime and website responsiveness.
• Supported and maintained file movements utilizing various applications such as FTP, TFTP, AutoFS client and server.
• Provided technical expertise to troubleshoot alerts and incidents and work to resolve issues based on mission priorities
• Install, configure and maintain CentOS and associated applications.
• Large scale patching and configuration management using Ansible.
• Expertise in configuring and deploying services on AWS including EC2, S3, Route 53, Glacier, CloudWatch, and VPC.
• Experience with using Dockers including Docker containers, images, registry, and hub.
• Managed trouble-ticketing system ensuring accurate and up-to-date information.
• Create automated orchestration and deployment solutions using Ansible.
• Installed, configured, upgraded, and patched operating systems, network operating systems, system utility software, applications, and third party software on commonly used operating systems.
• Managing S3 storage utilizing storage classes and Object Lifecycle.
• Monitoring AWS services and resources through CloudWatch
• Tasked with configuration of server network setting such as load balancing and assigning static IP address.
• Utilized ServiceNow ticketing and knowledgebase systems in accordance with change management processes.
• Provided support for Linux RHEL 6 and 7 on-site.
• Managed networks tools in the enterprise environment that included DNS, DHCP, IPTables and Firewalls.
• Scripted repetitive tasks by using open source programming languages such as bash.
• Performing vulnerability scans and monitoring critical alerts through Nagios to secure system and optimize performance.
• Managed the installation and configuration of GIT, MySQL, AWS CLI, Nginx, Ansible and docker.

Confidential

Linux System Administrator

Responsibilities:

• Troubleshooting technical issues involving Sakai, NYU's Learning Management System, Google Apps for Education, Cisco AnyConnect VPN, Active Directory, Symantec (SEP), Word Press, Drobox, Lyris list and Citrix Receiver for XenApp in Windows and Macintosh environment.
• Troubleshoot and resolve Office 365 issues with user access to cloud services.
• End user support for G-Suite Access Applications (Drive, Gmail, Sites, Account, Calendar).
• Administering the NYU Duo Mobile’s Multi-Factor authentication for faculty, students and staff.
• Directory Sync support with OpenLDAP directories.
• Manage and liaise NYU's virtual cloud desktop (Apporto) for faculty, students and staff.
• Properly image workstations and validate application functionality.
• Work proficiently in working with end-users remotely for NYU's faculty, students and staff in Abu Dhabi, Berlin, London, Paris, Shanghai, Sydney, and Tel Aviv.
• Troubleshooted and resolved problems with other systems engineers, database administrators, software developers, and commercial business colleagues
• Supported, implemented changes and improved the automation/orchestration of PXE.
• Built and managed new VMware clusters.
• Deployed, monitored, and centralized the management of DHCP, DNS, MySQL, storage, and user access. monitoring the health of system and applications through managing disk space, memory and CPU utilization.
• Maximize performance on systems dealing with high volume user traffic through analysis of load average, running processes, CPU and memory utilization.
• Monitored system and network health using Nginx and address problems proactively.
• Well versed in creation of S3 buckets and utilizing IAM for management access
• Configuring user access and limits using IAM by creating new profiles and role-based policies.
• Managed user accounts, their rights and system security.
• Coordinated and executed Red Hat and Windows server OS upgrades
• Utilized packaging and deployment mechanisms such as yum, apt and rpm.
• Implemented, supported and maintained backups for applications and databases.
• Documented all routine tasks, incidents, change management scheduling and tracking, and database policies, standards. executed Linux server and software configuration by installing, patching, and integrating upgrades and performance tuning.
• Maintained systems by keeping them compliant with company standards for optimum performance and capacity utilization.
• Adhered to the change management process for any planned maintenance, or when potential issues are identified.
• Engineered and implemented solutions for multi factor authentication.
• Installation, configuration, and troubleshooting through Nagios plugins.
• Performed system configuration for onboarding and offboarding users.
• User management for all systems including hostnames, service accounts, user and group access, admin passwords, etc.

Confidential - Brooklyn, NY

Linux System Administrator

Responsibilities:

• Respond to tickets using ServiceNow, calls or emails, perform triage, perform resolution and ensure user satisfactions.
• Update Windows Active Directory to unlock accounts or update profile.
• Create new LAN user accounts in Active Directory.
• Manage group policies, print services and file shares.
• Monitor and enforce the Agency’s automated systems and electronic data records using SQL and Oracle.
• Document known system issues and escalate them to the IT Director and/or MIS administrators for resolutions.
• Liaise various functionalities of software, hardware and system peripherals.
• Management and modification of user accounts and permissions as needed.
• Installment, configuration, and maintenance of RHEL/CentOS systems.
• Experience with managing Active Directory accounts with users and groups.
• Backing projects and initiatives relating to end user support functions.
• Experience in doing backups with tar, gzip and cronjob.
• Understanding of securing system through SELinux and firewalls.
• Installation and configuration of virtualization technologies such as VMware ESXi hypervisor, both type 1 and 2.
• Contribute to the design and deployment of new infrastructure projects such as FTP, NFS, and NTP.
• Utilize ticketing and knowledgebase systems in accordance with change management processes.