SUMMARY:

• Demonstrated success managing databases, analyzing and solving complex technology issues, discussing requirements with clients, collaborating with analyst teams, ensuring system security, upgrading software, and monitoring system performance.
• Proven track record of performing extensive system updates and diagnosing variety of previously undetected problems. Instrumental in converting technical requirements/specification into understandable language for non - technical users.
• Highly skilled in diagnosing and addressing complex issues, managing entire data-center configurations, maintaining highest level of (Windows Server Security) operating system security, and educating users on latest system updates.
• Adept at installing, configuring, and maintaining company servers, providing on-site and remote support to end-users, and ensuring protection of company data through implementation of latest network security updates.

EXPERTISE IN:

• Technical Infrastructure - Workflow Planning - End-user Support
• System Installation, Configuration & Upgrading
• Database Installation & Management
• System Security/Backup
• Incident & Disaster Management
• PowerShell/PowerCLI Management
• SAN/NAS Management
• Administrative/Remote Support
• Training & Mentoring

TECHNICAL PROFICIENCIES:

Protocols: OSI layers, Ethernet, TCP/IP, DNS, HTTPS, iSCSI, SSH, SMTP, SSH, FTPS, SFTP, SNMPv3, SSL/TLS, HTTPS, Secure POP/IMAP

Software: SCCM, VMware, vSphere 5.0/5.5/6.0/6.5 , Horizon View, Commvault, Veeam, Trend Micro, McAfee, Proofpoint, Papercut, Websense, Exchange 2010/’16, Windows Server(2008-2016), Unisphere, HPE InfoSite, O365, Route 53, Remedy, ServiceNow, Track-IT, CIS-CAT Pro, Nexpose, Tenable (Nessus), STIG, ivanti (fka Shavlik)

Hardware: Dell VNX 5600/5700, Compellent SC8000, Equallogic ps6000, Nimble CS/AF Arrays, IronPort ESA C160/C170,Dell PowerEdge Servers, IBM X Series, HPE ProLiant Series

PROFESSIONAL EXPERIENCE:

Confidential, Overland Park, KS

Lead Migration Engineer

Responsibilities:

• Led migration of Windows Server 2008 to 2016 while designing and documenting complete process for enhanced breach resistance and to address wide range of security concerns.
• Devised and implemented standardized procedures for server deployment, upgrade, decommission, migration, and maintenance to eliminate inconsistencies and redundancies.
• Delivered strategic direction to a high-performing team and ensured planned timeline of execution.

Confidential, Lenexa, KS

Systems Administrator

Responsibilities:

• Installed, monitored, patched, and upgraded, Enterprise Windows Server 2016 to increase reliability and improve productivity.
• Delivered level 3 support as well as managed escalated issues pertaining to desktop services.
• Set up and configured Office 365 for company-wide systems and provided active support to end users for seamless operations.
• Automated workflows and streamlined service delivery by utilizing ServiceNow.
• Performed automation, data gathering, and manipulation by leveraging PowerShell scripting.
• Minimized administrator overhead for routine patching and security analysis duties regarding IaaS through implementation of Windows Update Services server.
• Saved time and reduced additional costs by managing active directory and group policy.

Confidential, Kansas City, MO

Systems Administrator

Responsibilities:

• Verified integrity and ensured availability of all hardware, server resources, and reviewing system and application logs by monitoring enterprise-wide systems on daily basis.
• Analyzed communications between Windows clients and servers by creating and maintaining monitoring and alerting systems.
• Served as backup admin and developed backup and disaster recovery plans by using Commvault and Veeam.
• Installed, administered, and troubleshoot organization's security solutions through Trend Micro and Proofpoint.
• Utilized Papercut application and setup Secure Print for all MFPs within the company.
• Commended for the successful migration of primary Data Center from old building to a co-location in Lenexa as well as setup secondary site at new KS location.
• Implemented Lightweight Administrator Password Solution (LAPS) to mitigate lateral movement for potentially compromised local administrator accounts while eliminating local administrator password management for new and existing systems.

Confidential, Kansas City, KS

Windows System Administrator

Responsibilities:

• Performed installation and monitoring of organization-wide servers, server-based applications, and active directory environment.
• Conducted necessary data restore for users while ensuring successful data backups.
• Delivered uninterrupted support to end users by configuring and maintaining VMware vSphere 5.5/ESXi/PowerCLI.
• Oversaw management of all centralized storage technologies while managing and maintaining company's storage-based systems while using Compellent SC8000/Equallogic P6000.
• Led the project to migrate one SAN to another, new SAN, resulting in performance and data availability improvement during a potential disaster scenario, while reducing overall costs, complexity, and administration overhead using native snapshot and replication.

Confidential, Kansas City, MO

Windows System Administrator

Responsibilities:

• Ensured on-time configuration and maintenance of server hardware to keep the computer network of business running in an optimal condition.
• Trained and coached interns as well as entry-level employees with a focus on enhancing capabilities regarding system administration.
• Reduced project time by up to 300% by automating ESXi Cluster Migrations through PowerCli.
• Maximized system performance, uptime, and availability by devising and implementing new strategies.
• Recognized for on time and within budget completion of a major project for elimination of single sources of failure and received “Bravo Zulu”.

Confidential, Shawnee, KS

Software Consultant

Responsibilities:

• Identified and resolved clients’ queries while aiming at attainment of high satisfaction levels by delivering phone, email, and onsite customer support.
• Provide technical guidance regarding workflow concepts to technical audience remotely and onsite.
• Setup and maintained Hyper-V/VMware/Virtual-PC/Virtual Box for client testing.
• Designed and customized SQL queries for reporting with Crystal Reports.
• Ensured high availability of databases through SQL administration.
• Conducted business integration testing, upgrades, training to uncover faults between integrated units.