SUMMARY

• Having 6 + years of experience in IT Systems Support
• Extensive experience in setting up, installing, and repairing desktops, laptops, Servers, routers, printers, and modems.
• Currently getting a Linux hands on experience
• Excellent experience of performing Vulnerability Assessment for Network/Security Devices (Firewalls, Router, Switch) and for Server Infrastructure (Windows and UNIX) environment
• Expertise in implementing Network Intrusion Prevention and Intrusion detection System in different modes
• Strong background with hard drives, central processing units (CPUs), video cards, firewalls, malware,antivirus for mail exchange and systems,disaster recovery software, Data back ups and Vmware.
• Experienced in trouble shooting, configuring and managing wireless routers and access points.
• Experience in troubleshooting and configuring IBM finance softwares like Cognos RCP, contributor client and Cost point.
• Experience in managing Vmware environment like creating virtual servers, Vmotion, Vmware updates, troubleshooting virtual servers and clusters.
• Excellent technical skills, with strong knowledge of Windows, Novell, MS Office, and Internet connections and peripherals. Extensive knowledge of both PC, LAN and WAN hardware and applications.
• LAN and WAN experience includes installation, configuration, and management of Cisco catalyst switches in a multilayer switching environment on Cisco L2 and L3 Switches (3500, 3600 and 6500) .
• Experience of implementing and troubleshooting complex layer 2 technologies such as VLAN, Trunks,VTP, STP, RSTP .
• Strong knowledge of ITIL integration and Leveraged ITIL model for Security Management Architecture development/planning.
• Experienced in implementing, writing security policies, audits, and keeping track of assests.

TECHNICAL SKILLS

Operating Systems: Windows 2000/2003/ME/XP/NT/Vista,Windows7&8,Linux(Red Hat),Mac OS

Antivirus: Norton, Mc afee, Avast, Symantec Endpoint protection.

Virtualization Tools: Vmware,Vsphere Hypervisor, Virtual desktop

Windows Servers: Windows Server 2003, 2008/2008 R2, 2013.

Deployment tools: Symantec Ghost, Windows deployment tool, WPKG. Acronis Snap deploy

Patch Management: Solar winds, Suse

Network Monitoring/Analyzer tool: OP Manager, Wireshark

Server Backups: Symantec, Suse Linux Enterprise, Veeam.

Remote access: Sys - Aid, Remedy Ticketing System, 8x8, Manage engine service desk,Team viewer.

Networking: LAN/WAN, TCP/IP, VPN, CAT 5, Ethernet, Routers

Firewalls: Cisco ASA Firewalls including ASA 5580, 5550, 5540, 5520.

Routers: Cisco 2600, 2800, 2900, 3800, 3900, 7200 & 7600 series and ASR 1002.

Switches: Cisco Catalyst 3550,3750,4500,4900, 6500, 3850, 2960, NEXUS 7K/5K/2K series

Switching: VLANs, Dot1Q, VTP, STP, RSTP, PVST, RPVST, Port Channel, port security.

Infrastructure Services: DHCP, DNS, IP, TCP, UDP, SMTP, FTP, TFTP, VPNEncryption Symantec PGP Encryption, Bitlocker.

Storage: SAN and NAS

PROFESSIONAL EXPERIENCE

Systems Security/Email Administrator

Confidential, Virginia

Responsibilities:

• Troubleshoot and read SMTP, IMAP,PHP,LDAP and Spam logs to resolve issues on a mail server
• Assist clients with migration of database to servers by using the database migration tool
• Assist clients in setting up antispam and antivirus on servers.
• Troubleshooting and creating solutons to DNS, RDNS and firewall rules and restrictions
• Using MX Tool box to look into blacklisted ip addresses
• Troubleshooting and inspecting certificate using open ssl script and other third party softwares like ssl lab and digicert
• Using shell script to initiate and run various commands.
• Creating domain clusters in order to allow email flow between domains
• Troubleshoot Antivirus issues like running debug diag to gather dumps and increasing Antivirus thread pool to increase efficiency.

IT Support/ Infrastructure&Security Engineer

Confidential, Virginia

Responsibilities:

• Managing and administering accounts and email addresses using active directory and exchange server 2010 for the company
• Ensured that Symantec PGP and bitlocker encryption were used for devices and systems
• Configured and monitored the company’s symantec antivirus server, I also maintain and monitor the mail exchange security to ensure spam mails are not coming in.
• Assisted in Administering and configuring the company’s vmware center, Thereby ensuring there was enough resources to go around for the virtual servers and ensured the servers were functional too.
• Troubleshoot, maintain and upgraded switches, wireless routers/ access point and our SANS equalogic systems. did more of DPACK for the SAN systems.
• I am in charge of prepping, capturing and imaging new/old laptops and pcs in the company, i use WDS and Acronis snap deploy 5 for imaging the systems.
• Configuration and Security Management of Cisco call manager and PBX Vitelity.
• Implementing security policies and audits for the company
• Incharge of monitoring the company’s network using opmanager and Wireshark
• Carry out incremental and full backups of our servers and devices using VEEAM backup

Network and Systems Support

Confidential, Virginia

Responsibilities:

• Received escalated cases of company s secure test browser from tier 1 and worked on them.
• Worked with various schools from over 20 states to troubleshoot exam test sites for students
• Did trouble shooting of computers, Macs, Chromebooks, Ipads, and other Lan and Wan devices for various school districts in over 20 states
• Extensive use of 8x8 ticket tracking system
• Configured Vpn and Troubleshooted various network issues and that arose in various school.
• In - depth knowledge and hands-on experience on IP Addressing, ARP, reverse & proxy ARP, Ping Concepts
• Installed and Configured Network Devices including patching the cables in the Patch Panel

Help desk Support

Confidential

Responsibilities:

• Installed and configured the company s first wikimedia software, using Xampp as the control interface. APACHE, PHP,SQL, APACHE TOMCAT, were used in facilitating this software to work. Ensured PCI DSS standard was initiated when dealing with client card information.
• Assisted in planning and designing LAN/WAN infrastructure in corporate offices using Microsoft project, Visio.
• Worked with Windows sever 03, 08,12 and backed up the company s server using Suse Linux Enterprise for server back up.
• Tasked with training new hires on internal systems and procedures. Trained 3 new hires in 4 - month period as company rapidly expanded.
• Configuring VLAN Trunking and routing part for Cisco Catalyst 6500, 4500, 3750, 2980 switches
• Extensive use of Sys-aid ticket tracking system and Symantec ghost for imaging
• Used solar winds for patch management when systems needed to be patched
• Installation of new cable wires to create Ethernet port outlets.