SUMMARY

• 6+ years of experience in designing, implementing and maintaining enterprise level VoIP network
• Hands - on experience in providing network support, installation and analysis for a broad range of LAN / WAN/MAN communication systems.
• Experience in Cisco: Physical cabling, IP addressing, Wide Area Network configurations (Frame-relay & MPLS).
• Experience in working with Cisco Nexus Switches and Virtual Port Channel configuration.
• Proficient in Cisco IOS for configuration & troubleshooting of routing protocols: MP-BGP, OSPF, LDP, EIGRP, RIP, BGP v4, MPLS, ISIS.
• Experience in VoIP Telephony and expert knowledge of SIP - signaling protocol.
• Knowledge of PBX, media gateways and gateway controller.
• Extensively worked on Cisco ICM, CVP, CUCM, CUIC, Finesse, Gateways and EIM/WIM (Email/Chat).
• Activeparticipation in UCCE installation.
• Hands-on experience in providing network support, installation and analysis for a broad range of LAN / WAN/MANcommunication systems and Implemented Quality of Service (QOS) .
• Experience in Cisco: Physical cabling, IPaddressing, Wide Area Network configurations (Frame-relay & MPLS).
• Experience in working with Cisco Nexus Switches and Virtual Port Channel configuration.
• Proficient in Cisco IOS for configuration & troubleshooting of routing protocols: MP-BGP, OSPF, LDP, EIGRP, RIP, BGP v4, MPLS, ISIS.
• Implemented QOS using FIFO, Weighted Fair Queuing, Priority Queuing, LLQ, RSVP, WRED, MPLS pipe/uniform mode and short-pipe mode.
• Provided technical support to Polycom phone systems, including Microsoft Roundtable, Tandberg Videoconferencing Systems, Polycom RMX, Polycom DMA, Polycom RPAD, Polycom CSS, Polycom Resource Manager, Polycom HDX 4500, Polycom Real Presence group 500.
• Extensive hands on experience on working with troubleshooting of VoIP networks using Cisco call manager,Third Party voice mail server, voice gateways, Avaya CM and Broadsoft Application server.
• Working on Cisco UCCE (7.0, 8.0, 9.0, 10.5), CVP, Cisco Unified Communications Manager (6.X, 7.X, 8.X, 9.X & 10.X),CUSP, CISCO GATEWAYS and CISCO PGW.
• Practical understanding of UCCE Deployment models.
• Manage, maintain and deploy various hardware and software components (DMA, RRM,RMX, WebSuite, MediaSuite, RPD, RPM)
• Troubleshooting VoIP protocolsSIP, RTP, H.248, H.323, IAX, and MGCP.
• Strong knowledge of relevant IETF RFCs, IEEE&ITU-T standards.
• Experience with working on WIRESHARK, Abacus and Agilent network analyzer.
• Wide system view, excellent analytical skills, ability to handle complex tasks, high learning like LAN/WAN, HTTP, and TCP/IP
• Knowledge and subject matter expertise in various infrastructure products and services including but not limited to: PCI, Checkpoint Firewalls, Cisco Firewalls, IDS/IPS, and VPN, Palo Alto Firewalls, Sourefire IDS, Juniper VPN, Aruba Wireless IDS, Cisco network solutions, Client networking solutions, F5, Infoblox, Riverbed WAN optimization, Virtual Security Gateways, VMware, and MS Hyper-V working knowledge of 802.x networking protocols and experience with routing and switching technology.

TECHNICAL SKILLS

CISCO Tools: Cisco Unified Communications Manager(6.X, 7.X, 8.X, 9.X, 10.X& 11.X), Cisco Unified Contact Center Express, Cisco Unified Presence;

Router and Switches: Cisco 2600, 3600, 3800, 7200, 7600, 2900, 3900, 4300, ISR 4300, ASR 9001 Cisco 2960, 3750, 4500, 6500 and Nexus 2K/3K/5K/7K series

Voice Tools: SIP Proxy Server, Content Services Switch, Voice Gateways & VXML Gateways, Peripheral Gateways, Cisco CTI, Verint Impact 360;

VMware: ESXi 5, 5.5, 6, 6.5, 6.7. Vcenter 6, 6.5.

Protocols: RIP, RIP V2, EIGRP, OSPF, BGP, IGRP, DNS, SMTP, FTP, TFTP, WLAN, SSH, TELNET, SNMP, LAN/WAN, 802.1Q, NAT, VOIP, 802.3(Ethernet) switching.

Cisco Hardware Blades: MCS and UCS Systems.

System Management: Microsoft Active Directory, Microsoft Exchange Manager

Networking: DNS, WINS, DHCP, TCP/IP, FTP, MOM, SCOM, SMTP, SOAP, POP, HTTP and HTTPS

Platforms: Windows Variants, Linux, UNIX.

Servers: Windows Server 2000/2003/2008 R2/2012R2, 2016.

PROFESSIONAL EXPERIENCE

Confidential, Seneca Falls, NY

Cisco Data and Voice Engineer

Responsibilities:

• Deployed a Datacenter based on UCS platform with VMWare, ESXI and vSphere.
• Facilitated discussions with internal clients to understand departmental telephony needs, recommended process improvements, and documented requirements.
• Functioned as customer technical liaison.
• Cisco Unity and Cisco Web View and Cisco Unified Intelligent Center (CUIC)
• Cisco Outbound Dialer and Cisco Voice Gateway.
• Cisco E-mail Interaction Manager and Cisco Web Interaction Manager (Cisco EIM / WIM)
• Configuration of Informacast paging servers for emergency notifications
• Coordinating with engineering teams on operational system expansion.
• Worked on Cisco Routers like ISR/ISRG2/ISRG3 with CUBE and SRST.
• Worked on CISCO Unity Connection, Cisco Unified Presence and Prime Collaboration. configured Nexus 2000 Fabric Extender (FEX) which acts as a remote line card (module) for the Nexus 5000.
• Configured complex voice routing on S4B using Dial plans, Normalization Rules, Voice Policy, Voice routes, PSTN Usages, Trunk Configuration, Masking, Enhanced 911 solution with West Safety Services.
• Involved in Substantial Configuration & validation prior to implementation of Nexus7K, 5K& 2K connecting to blade servers.
• Involved in CUCM 11.5 Upgrade.
• Configured mobility features such as mobile voice access, extension mobility, and remote destination profiles in CUCM.
• Deployed new ICM environments, including the build of all components: Router, Logger, PGs, AW/HDS, and CUIC.
• Troubleshoot various call routing issues within UCCE and CVP, using my knowledge of voice protocols and Cisco voice products.
• Upgraded ICM from 8.5.1 to 8.5.4.
• Implemented ICM 9.0 and CVP 9.0
• Supported multi-site production CUCM 10.x and11.X, UCCX (IPCCX) Express 11.X, Cisco Emergency
• Responsible for converting 6500 to CiscoNexus in the Data Center environment.
• Primary responsibility is to design and deploy various network security & High Availability products lick Cisco ASA other security products.
• Responsible for implementation of Cisco Nexus 2148 Fabric Extender and Nexus 5000 series to provide a flexible Access Solution for Datacenter access architecture.
• Worked on F5 LTM, GTM series like 4000, 5000 for the corporate applications.
• Design, implementation and operational support of routing/switching protocols in complex environments including BGP, OSPF, EIGRP, Spanning Tree, 802.1q, etc.
• Working on tickets received on AOTS tool, UD tickets (sev1, sev2 & sev3) related to network issue should be resolve and fixed.
• Responsible for the Day-1 implementation, configuration and support of various CISCO Unified Communication products like Jabber and Cisco IP Communicator.
• Deploying and decommissioning of CiscoRouters, Ciscoswitches,and their respective software upgrades.

Confidential, Omaha, NE

Cisco Voice Engineer

Responsibilities:

• Responsible for configuring, testing, and certifying Cisco, Adtran and Carrier Access routers for use in Qwest's VOIP network.
• Configured Routing protocols such as RIP, OSPF, EIGRP, static routing,and policy-based routing.
• Team member of Configuration of Cisco 7206 router with VPN and Configuration of Catalystswitches. Configuration 7500, 7200 with OSPF and catalyst 6505, 4500, 3550 switches with various VLAN. Create and test Cisco router and switching operations using OSPF routing protocol, ASA 5500 Firewalls, and MPLS switching for stable VPNs.
• Implemented QOS using FIFO, Weighted Fair Queuing, Priority Queuing, LLQ, RSVP, WRED, MPLS pipe/uniform mode and short-pipe mode.
• Worked on Cisco's Application Centric Infrastructure (ACI) implementation (Nexus 9K, APIC).
• Troubleshooting the Network Routing protocols (BGP, EIGRP,and RIP) during the Migrations and new client connections.
• Manage, maintain and deploy various hardware and software components (DMA, RRM, RMX, WebSuite, Media Suite, RPD, RPM).
• Up grading Voice Gateway ISR router 4300 series and performing MGCP configuration.
• Involved in call flow analysis using Wireshark.
• Troubleshoot various call routing issues within UCCE and CVP, using my knowledge of voice protocols and Cisco's voice products.
• Deployed new ICM environments, including the build of all components, Router, Logger, PG's AW/HDS, and CUIC.
• Conduct test defect analysis of SIP, DOCSIS, PCMM Protocols through SSH, Wire Shark and Agilent test tools.
• Troubleshooting Cisco and Polycom MGCP, SIP, and SIP-B endpoints for customer deployments.
• Develop strategies for replacement and upgrades of Cisco core networking elements.
• Developed technical support policies and procedures.
• Administered and configured Unity Connection, Cisco Emergency Responder, and Cisco UCCX.
• End to end call flow testing
• Configured VLANs with 802.1q tagging. ConfiguredTrunk groups, ether channels, and Spanning tree for creating Access/distribution and core layer switching architecture. Configuration and troubleshooting of Cisco 7500, 7200vxr, 3800, 3600, 2900, 2800, 2600,1800,1700 routers. Worked with Cisco Nexus, Catalyst devices.
• Tested SIP trunking algorithms, Feature access codes, Broadworks announcements, call detail records.
• Prepare test plans and test cases using Quality center.

Confidential, TENNESSEE

Cisco Voice Engineer

Responsibilities:

• Responsible for the configuration, installation, upgrading and testing of Cisco Unified Communications products including: CUCM (up to and including CUCM Version 11.5), CUCXN, CUCCX, and CER.
• Design voice architecture, administer, troubleshoot and Project management on Avaya Media Servers and Series Media Gateways, Avaya Modular Messaging, IPC Alliance MX Turrets, Polycom RMX 2000 MCU Audio Video Conference Bridge, Cisco Video conferencing VCS and MCU supporting both H.323 and SIP, LifeSize and Clear One Video conferencing, Cybertech NICE voice recording, Cisco 6500 Switches, Cisco ASA 5505, Liebert Emerson and APC UPS systems.
• Creating VLANs and Trunking on the Cisco Switches and configuring HSRP and VRRP on Vlans.
• Worked on IPT project to replace existing Avaya phone systems to deploy all of Cisco Unified Communication technologies.
• Wrote technical documentation on configuring UC features/functions and provisioning guides for CUCM, CUC, Calabrio, and UCCX.
• Worked on design and implementation of Dial-plan for Inbound and Outbound calls in CUCM Clusters.
• Worked on porting PRI connection over to SIP.
• Completed project to roll out Extension Mobility for Call Center agents.
• Completed project to configure Calabrio Call Recording with CUCM and UCCX.
• Provide troubleshooting to Gateways, CUBEs, and Cisco VoIP end products.
• Implemented 100 agent IPCC Express call center.
• Configured dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.
• Experience with MS Skype configuration/implementation
• Providing technical assistance to third-party and client operational staff.
• Configuring reporting server and CUICserver along with vendors and assisted in contact center reporting issue.
• Installing, configuring, and troubleshooting of Cisco 7600, 7200, 3850, 3600, 2800, 2600, 2500 and 1800 series Routers, Cisco Catalyst 6500, 4500, 3750, 2950 and 3500XL series switches Co-ordinating with vendors, technical teams and users for Phone related issues and dispatch hardware’s to Clients.
• Worked on CISCO Unity Connection, Cisco Unified Presence and Prime Collaboration.
• Supporting for CAD/Finesse.
• Responding to IPT engineering problems by detailed procedure of troubleshooting and diagnosis of IPT domain.
• IVR Design and Implementation Domestic and International for Client.
• Resolving networking issues in IPT engineering applications by diagnosis and troubleshooting at Level 3.
• Working and coordinated with different team during the design phase of the IVR project.
• Monitoring and update Cisco IP phones and extensions as needed.
• Helping internal contact center managers with issues related to Verint recording and SinglewireInformaCast paging gateway.

Confidential, NJ

Network Voice Consultant

Responsibilities:

• Supported multi-site production Cisco Call Enterprise Manager 4.X, UCCX (IPCCX) Express 4.X, Cisco Emergency
• Used reporting tools as CUIS/CUIC for reporting
• Implemented international call restrictions to reduce toll fraud.
• Maintains video teleconferencing equipment to include the POLYCOM Multi-Conferencing Unit RMX 2000, AND Cisco Codian MCU 4501
• Build and troubleshoot VC meetings via TMS, RMX, and WebEx
• Integration with E911 system for our corporate buildings.
• Implementation of Witness voice recording software.
• Configured and Monitored Cisco Routers and Switches and replacement of outdated Cisco Switches & Routers in existing data centers and installation of new Cisco Switches & Routers
• Support VMware/vSphere infrastructure, installing and configuring ESX hosts and all guest’s systems administering over 300 ESX hosts
• Scheduled meetings using Cisco TMS/TMSXE.
• Performed VOIP UC & UCCE sector configuration and service administration
• Worked on Incident, Problem, and Change Management.
• Troubleshooted& provided L1, L2 supports for all UC and IPT issues.
• Configuration of IP Phones, Extension Mobility profiles, End user profiles, Voice mail profiles.
• Troubleshooted Incidents (Tickets) to ensure day to day business issues are resolved in a timely fashion.
• Worked on CISCO VCS.
• Implemented change requests for UC applications and work along with vendors/ client wherever change coordination are required.
• Implemented Cisco solutions such as Cisco CUCM, Unity Connect, Jabber and Cisco IP Communicator
• Resolved networking issues in IPT engineering applications by diagnosis and troubleshooting at Level 3.
• Cisco Unified Contact Center ICM Scripting including Custom scripting to solve complex business problems and
• Cisco Unified Contact Center Express Scripting.
• Performed ongoing research of new products in increased functionality, usability, and reliability of the Cisco VoIP system.

Confidential

CISCO Network Engineer

Responsibilities:

• Development of routing and admin scripts as per login.
• Configured the Cisco router. Maintained redundancy on Cisco 2800, 3600 and 3800 routers with HSRP.
• Configured and Implemented protocols like RIP v1, RIPv2, OSPF, EIGRP,andBGP and provided administrative support for EIGRP, OSPF routing protocol.
• Responsible for the installation of Video Conferencing equipment at customer locations including Polycom RMX, DMA, RPD and AVAYA SCOPIA
• Responsible for the Day-1 implementation, configuration and support of various CISCO Unified Communication products like Jabber and Cisco IP Communicator
• Deployment, management, upgrading and troubleshooting of CUCM 8.0, UCCX and CUC
• Configuration of variables, Call types and Dial Numbers.
• Handled and co-ordinate in roll outs for different regions and businesses
• Working on PoC of Call routing simulator project for simulation of routing logic scenarios for large call flows
• Cisco IPT Design, Implementation, Support, Administration for Unified Communications Manager
• Configured and Supported a large VMware virtual infrastructure and provided support
• Configuration and implementation of various protocols on 2800 series Router for efficient performance of network
• Configuration and maintenance of Cisco 2600 series Router with OSPF protocols.
• Cisco IOS Telephony Router Configuration and Implementation
• Performing systems upgrades as IPT Engineer
• Design validation of call flows and reviewing Cisco ICM call flows
• Cut over testing with end to end team before going live
• Creating design collateral and leading team for UC/UCC projects
• Performing VOIP Cut over to convert old local site-based routing to new centralized SIP Trunking.
• Configuring Route Patterns, Route partition, Calling Search Space, Translation patterns, SIP Trunks, CUCM Group, Device pool, AAR configurations changes, and SNR setting changes.
• Converting MGCP based VG224 to SIP based VG224. Removing old configs and adding new SIP based configurations both in CUCM side as well VG224 IOS side.
• VOIP Gateway configuration - T1 link, Trunk, dial-peer configuration changes.
• Provide Technical Support for IP Telephony Solutions for Existing UCCE Expansion Projects
• Troubleshooting & fixing if any issues on SIP site cut-over.
• Taking requirements for different line of business and implementing in Variant for recording