Senior Product Analyst Resume

SUMMARY

Product Analyst and IT Professional with more than 5 years of experience developing and managing products for the IT Industry.
Vast experience analyzing critical KPIs to constantly increase the company’s ROI. Active listener who can understand customer needs and deliver low - cost solutions.
Highly result-oriented, capable of managing multiple cross-functional teams and translating consumer demands into technical requirements.

TECHNICAL SKILLS

Product Management | Product Analysis | IT Project Management | User Stories | Complex Problem-Solving | Active Listening | Interpersonal and Written Communication | KPI Analysis | Collaborative Leadership | Agile Scrum | JIRA | Confluence | Microsoft Office Suite | Excel VBA | IP CCTV | Cisco Networking | SQL | Python

PROFESSIONAL EXPERIENCE

Confidential

Senior Product Analyst

Responsibilities:

Supervised the migration and deployment of more than 30,000 end-users from PSTN to Voice over IP (VoIP) within 1 year.
Conducted the transition of more than 1000 subscribers from copper to fiber-optic cables withing 1 month, decreasing service interruptions by 60%.
Coordinated the migration of all VoIP services from the BroadSoft systems to Huawei IMS platform, achieving a reduction of more than 80% of licensing costs.
Designed and implemented several satisfaction and performance surveys to upgrade from 6 to 9 points the Net Promoter Score (NPS) of VoIP products.
Analyzed critical KPIs such as ARPU and EBITDA to enhance the product revenue by 100%.

Confidential

Senior Process Analyst

Responsibilities:

Reviewed and redesigned 100% of client-related processes for the implementation of the company's new Virtual Store.
Supported the 2016 Information Security auditing team making a total of 5 safety recommendations to all departments involved.
Created and documented 2 procedures for the provisioning of IT equipment to internal clients.
Collaborated with project “SOMOS” to elevate, from 7 to 10, the overall customer satisfaction, redesigning and implementing all Front-End processes.

Confidential

General Manager

Responsibilities:

Simultaneously managed 2 technical teams responsible for the implementation of electronic Security Systems (IP-CCTV & Alarms) projects.
Closed several Electronic Security Systems contracts with a total revenue of more than USD 50,000.00.
Oversaw the installation and configuration of 18 IP-CCTV security systems sites in Punta Cana city using Tropos wireless mesh network antennas and AXIS IP video cameras.
Coordinated the installation and configuration of 7 IP-CCTV security systems in Las Palmas city using Tropos wireless mesh network antennas and AXIS IP video cameras.
Installed and configured more than 100 AXIS IP video cameras enlarging the Punta Cana International Airport (PUJ) electronic security system.