SUMMARY

• Strong, senior experience in mainframe operations working with Financial, banking, and telecom sectors. Areas of expertise in server, Mainframe, and communications.

TECHNICAL SKILLS

• UNISYS
• IBM JESII
• MVS
• TSO
• JCL
• VTAM
• Zeke
• ZOS
• Z series
• Netview
• COBOL
• CICS
• Tape Silo
• Tandem Guardian
• FUP
• Pup
• SPOOLCOM
• PATHWAY
• Netbatch (Automated Job Scheduler)
• SWIFT
• Tapes Manager
• Tape Silo)
• SQL
• IBM 9672
• Tandem S - Series
• AS/400
• RS/6000
• AIX
• TWS
• ACSLS
• WINDOWS
• NT
• ActiveBatch
• Control-M MS Office
• Tandem Cyclone
• Himalaya
• Manages error codes & utilities on IBM
• TANDEM
• RS/6000
• AS/400
• TWS
• VERITAS Backup
• Sun Solaris and Service Now Data center migration and business separation experience.

PROFESSIONAL EXPERIENCE

Confidential

Computer Analyst

Responsibilities:

• Assists in the monitoring and verifying that all data center environmental systems and system applications are functioning correctly in the Bank’s open enterprise environment.
• Assist in the processing of the daily production schedule while monitoring and analyzing the ongoing operations to ensure that problems can be identified and resolved without delay.
• Must be able to initiate corrective action, when required, as per departmental documentation.
• Strong interpersonal skills and ability to interact effectively with all internal business units and outside vendors.
• Good written and oral communication skills to communicate with IT staff when problems are detected. Able to generate and update trouble reports to ensure that the proper individuals are kept abreast of all occurrences that may have occurred on their shift Work in a Service Desk environment, receive and log calls from all user and customer areas and escalate them to the correct area for resolution.
• Display tolerance, patience and poise at all times. Perform tasks such as opening help desk tickets for problems or issues at the co-location data center(s). Follow up the tickets to ensure problems have been adequately resolved. Coordinate remote operations tasks with help desk staff at the collocation facility.
• Monitor and respond to system messages. Perform system and data server shutdowns as necessary hours and shift coverage must be flexible.
• Must be able to provide coverage for different shifts as needed.

Confidential

Data Center Operator

Responsibilities:

• Working knowledge of Data Center Operations hardware, software and processes as well as supporting JES2 and MVS commands in a largescale Data Center environment. knowledge of: Omegamon, TSO, SDSF, Solarwinds, ServiceNow, New Relic.
• Able to perform Data Center mainframe LPAR shutdown (IPL) via HMC. Provided hardware and software support for HP and IBM servers and blade centers. knowledge of VM, zLinux for Mainframe. knowledge of Network Technologies, such as routers, switches, circuits and firewalls.
• Provided Disaster Recovery support such as the ability to execute backups and restores via CommVault.
• Understanding of System and Application Monitoring, Change Management and Problem Management.
• Able to work well individually; with peers and with vendors in order to maintain availability for all Data Center Network, Mainframe and Server equipment both locally and at remote locations. Strong oral and written communication skills.

Confidential

Computer /Batch Operator

Responsibilities:

• Timely execution of all jobs in accordance with approved procedures and checklists. Report scheduling, monitoring and distribution. Monitor systems alerts, analyze events exceptions/incidents and escalate appropriately.
• Execute commands as directed by the support team to troubleshoot incidents. Follow up with the respective vendor support organizations and Service Providers as necessary to resolve file delivery problems.
• Ensure all automated jobs are completed successfully and in the event, they are not, investigate and diagnose appropriately. Aware of nd practice the Information Technology and Security policies.
• Performs routine maintenance on mid-range systems (Windows, Linux) and supporting services. Create and update procedural documentation (run books).
• Management of data backup and recovery services including offsite tape rotation and storage. Prioritizes and escalates support incidents and requests based on project impact and documented guidelines.
• Communicates highly technical information to both technical and nontechnical personnel. Assist in the testing of new systems to ensure new services transitioned to production meet the needs of the business.
• Skills and Core Competencies Proven ability to assess problems and research solutions. been awareness of system vulnerabilities. Twenty-five years of experience in computer operations environments. Windows, Mainframe and Linux systems experience.
• Expert in automated batch job technologies (Zeke). Proficient with Net backup 7.6.1 administration and troubleshooting. Proficient with Veritas Backup, administrator and troubleshooting.

Confidential

Computer /batch Operator

Responsibilities:

• Responsible for providing problem identification and proposing resolutions in Windows, Mainframe and UNIX environment as necessary to all software computer service divisions pertaining to systems performance.
• Provide technical expertise to computer operations, resolving moderate to complex problems, analyzing the operations environment on an ongoing basis and recommending and implementing improvements. Identify, analyze and implemented processes to improve quality and reduce cost of operational activities.
• Tracked and reported on existing and impending system performance of Chips and SWIFT lines. Work with Senior Administrators to achieve this goal, if needed. Responsible for system administration activities.
• Responsible for assuring system availability and performance of all systems. Provide support for customer problems and requests. Little daily supervision required. Install, update and maintain applications, middleware, system management tools, operating systems and networks in the Unix, Tandem and windows environment, Provide and maintain documentation such as System Operations guides or work instructions describing local procedures, service level agreements.
• Participate in medium to large projects. Able to effectively lead small internal projects. Experienced in an ITIL environment.