Jr Engineer Resume

SUMMARY

More than 12 years of professional experience in the field of I.T. doing user support & systems administration.
Well rounded, “Go To” I.T. guy who thinks outside of the box and is an expert at adapting to and learning new systems.
Problem solver - a thinker who focuses on the problem as stated and tries to synthesize information and knowledge to achieve a solution.
Experience supporting Windows XP and Windows 7 desktop issues with demanding 3rd party applications such as Intergraph Computer Aided Dispatch (CAD), 3M Coding, Ansos, and other specialty applications
Experience with Group Policy, Active Directory and Windows Server 2000, 2003, 2008
Experience building jobs for remote deployment of applications and patches
Experience planning, configuring, and deploying Group Policy in a complex desktop and server environment
Experience with hardware requirements specific to Business applications
Knowledge of server network interfaces, TCP/IP protocols, TCP/IP routing, IP switching, DNS and DHCP

PROFESSIONAL EXPERIENCE

Jr Engineer

Confidential

Responsibilities:

Assist support center techs in their resolution of tickets Implement and execute projects
Maintain servers, workstations, network devices and software applications
Document processes and knowledge base articles.
Capable of multitasking and maintaining a calm composure through multiple issues.
Comfortable meeting with clients to discuss technology to align with overall business objectives.
Administrate SharePoint, creating sites and wiki pages for the purpose of documentation

Consultant

Confidential, Sarasota, FL

Responsibilities:

PC imaging, configuring, deployment and level II end user support
Analysis of Active Directory, Group Policy, Security, Desktop and Server related issues.
Server replacement and consolidation projects. Level II technician in lead role for projects

Application Support Specialist

Confidential, St Petersburg, FL

Responsibilities:

Windows Share Point Services - Project design and implementation
Systems Administration - Intergraph Computer Aided Dispatch suite, Numara Track-It, Deploy, Altiris, MS WSUS, Ghost, Net Motion and What’s Up Gold
Active Directory and Group Policy Administration
Batch scripting - for login scripts, patches and software installs
Responsible for anything that needed to be pushed out to desktop and laptop computers, via Batch Scripts, Deployment tools and Active Directory
Developed solution utilizing MS Share Point Services to present information to officers on their laptops
Configured CAD system for Recommend Unit
Lead Tech for implementation of Storage Area Network
Resolved many issues regarding laptops logging into the domain via wireless air cards
Lead Tech for implementation of Storage Area Network
Policy and procedure revision- Revised and wrote procedures for installing software applications
Created PDF writeable forms and published them on Windows SharePoint Services