OBJECTIVE:

• To obtain a Senior Unified Collaboration Engineer position with a major company where I will be responsible for design, installation, and maintenance of Unified Collaboration Communication Systems.

TECHNICAL SKILLS

HARDWARE: Cisco Unified Computing (UCS) B and C series systems, Cisco Nexus 1000v, Nexus 2000 Series Fabric Extenders, Nexus 3000, 4000, 5000, 6000 and 7000 series switches, Cisco MCS 78XX Unified Communication servers, Cisco Multiservice voice gateways, Catalyst Switches, ASA and PIX firewalls, 1200 Series Wireless Access Points, 1300 and 1400 Wireless Bridges, Aruba Wireless Controller and access points, Motorola/Symbol Access points, Trapeze Access Points, Dell servers, Compaq servers. HP Laser printers, CAT 5 and 6e Ethernet cables, single and, multimode fiber optic cables, T1, DSL, CDMA, and ISDN circuits, SNA gateways. Cisco routers, switches, and bridges, Cisco Aironet Wireless access points, and workgroup bridges, TCP/IP, Ethernet, IPX/SPX, ATM, T1/T3, ISDN, DSL.

SOFTWARE: Amazon Web Services (AWS) - S3, EC2, RDS, VPC, Lambda, Route 53, Cloud Watch and Cloud Trail. Cisco Telepresence server, Telepresence Management Suite, Telepresence Conductor, Telepresence Video Communication server, Unified Computing System (UCS), VMware VSphere, ESXi 5.x, VMware VCenter 5.x, Cisco Unified Communication Manager (CUCM) 7.x, 8.x, 9.x, 10.x, 11.x and 12.x. Cisco Unified Call Manager Express (CUCE), Cisco Unity Connection (CUC)7.x, 8.x, 9.x and 10.x, 11.x and 12.0 voicemail system, Cisco Emergency Responder (CER) 8.x, 9.x and 10.x, Cisco PCCE and UCCE Enterprise 10.5, 11.6 and 12.0, Cisco UCCX Express 9.x, 10.x and 11.x, Cisco MeetingPlace 6.x, 7.x and MeetingPlace Express 2.0 for Audio, Web, and Video conferencing, Cisco Unified Presence (CUP) 6.x, 7.x, 8.x, 9.x and 10.x, Cisco Jabber for Windows and MAC, Cisco Attendant Console 10.x, Cisco Webex Meeting 2.5, Cisco Unified Operations Manager (CUOM), Cisco Unified Service Monitor (CUSM), Microsoft DNS, DHCP, Exchange 5.5, 2010 and 2012, IIS servers, Cat 5, 6e Ethernet cables, fiber optics multimode and single mode cables, SNA, Checkpoint Firewall, Raptor Firewall, ISS Intrusion Detection System, Gauntlet firewall, Cisco Aironet Wireless Access Points and controllers, AirDefense RF sensors, AirMagnet wireless systems. MS Office 2013, MS Project 2013, Visio 2013, Remedy, Service Center, WordPerfect, Ghost, PowerQuest, McAfee anti-virus software, cc Mail, Veritas and ARC Serve backup software

PROFESSIONAL EXPERIENCE

Confidential

Senior Cisco Unified Communication Engineer (SME)

Responsibilities:

• Provide Cisco Unified IP Telephone support for the IRS Unified Collaboration Enterprise Systems (UCM). Install, configure and maintain Cisco Unified Communication Manager 10.5, Unity Connection 10.5, Cisco Contact Center Express 10.x, 11.x and 12.x (UCCX).
• Install and configure Cisco UCCE (10.5, 11.6 and 12.x), ICM, CVP, Finesse, CTI/CTIOS. Create and implement UCCE scripts. Analyze and resolve issues with ICM and CVP systems. Provide technical support for voice recording and CVP applications.
• Document ICM scripts, gateway configurations and translations. Upgraded the UCCE platform from 9.x, 10.5 and 11.6. Install and maintain Cisco Telepresence Video conferencing systems. Install and configure Cisco IP phones, setup voicemail accounts, configure Cisco Contact center desktop and phone agents. Monitor and maintain Cisco Unified Communication servers and UC applications. Perform server infrastructure and application upgrades.
• Utilize monitoring tools to test and measure productivity of VoIP systems. Ensure stable performance for VOIP environments throughout the UC enterprise. Perform operational support, ticketing, etc. Assisted network team with network tasks.
• Has in-depth knowledge of TCP/IP and network communication protocols. Strong skills in Cisco VoIP technologies to include: Cisco Unified Communication Manager.
• Configure Cisco Unified Unity Connection, Attendant Console, Cisco Unified Presence, Cisco Emergency Responder, Cisco IP Contact Center Enterprise and Express systems, Cisco MGCP, H.323, SIP gateways, Dial peers, and Dial plans.

Confidential

Senior VoIP Engineer

Responsibilities:

• Provided IP Telephone support for the USAID Cisco Unified Collaboration Enterprise Systems (UCM). Installed, configured and maintained Cisco Unified Communication Manager 9.x, 10.x, 11.x and 12.x, Unity Connection 10.x. 11.x and 12.x, Cisco Contact Center Express 10.5 (UCCX) and Cisco Telepresence Video conferencing systems.
• Installed and configured Cisco IP phones, setup voicemail accounts, configured Cisco Contact center desktop and phone agents. Monitored and maintained Cisco Unified Communication servers and UC applications. Performed server infrastructure and application upgrades. Utilized monitoring tools to test and measure productivity of VoIP systems.
• Ensured stable performance for VOIP environments throughout the UC enterprise. Performed operational support, ticketing, etc.
• Assisted network team with network tasks. Has in-depth knowledge of TCP/IP and network communication protocols. Strong skills in Cisco VoIP technologies to include: Cisco Unified Communication Manager.
• Configure Cisco Unified Unity Connection, Attendant Console, Cisco Unified Presence, Cisco Emergency Responder, Cisco Unified Contact Center Enterprise and Express systems, Cisco MGCP, H.323, SIP gateways, Dial peers, and Dial plans.

Confidential

Senior IPT Support Engineer

Responsibilities:

• Provided IP Telephone support for the US Department of Education Cisco Collaboration Enterprise Systems (VoIP).
• Installed, configured and maintained Cisco Unified Communication Manager 10.5, Unity Connection 10.5, Cisco Contact Center Express 10.5.x (UCCX) and Cisco Telepresence Video conferencing systems.
• Installed and configured Cisco IP phones, setup voicemail accounts, configured Cisco Contact center desktop and phone agents. Monitored and maintained VMware ESXi servers, Cisco Unified Communication servers and UC applications.
• Performed server infrastructure and application upgrades. Utilized monitoring tools to test and measure productivity of VoIP systems. Ensured stable performance for VOIP environments throughout the UC enterprise. Performed operational support and resolve tier III escalation tickets etc.
• Assisted network team with network tasks. Has in-depth knowledge of TCP/IP and network communication protocols.
• Configured Cisco Unified Unity Connection, Attendant Console, Cisco Unified Presence, Cisco Emergency Responder, Cisco IP Contact Center Express, Cisco MGCP, H.323, SIP gateways, Dial peers, and Dial plans.

Confidential

Lead VoIP Engineer

Responsibilities:

• Provided team leadership direction and managed TSA Cisco Unified Communication Enterprise Solutions (VoIP) for the ITIP Contract. Installed, configured and upgraded Cisco Unified Communication Manager 4.2, 6.1.5, 7.1.5 and 8.6, Unified Messaging 4.x, Unified Connection 2.0 and 7.0 voicemail communication system, Cisco Emergency Responder 2.0 and 7.0, Cisco Contact Center Express 8.x (UCCX), Presence 6.0 and 7.0.
• Cisco MeetingPlace Express 2.0 and MeetingPlace 6.0 and 7.0. Installed, configured, and maintained Cisco Unified Communication manager and Cisco Unity Connection voice-mail system. Installed and configured Cisco IP phones, Cisco IP desktop Communicator, Cisco Video Advantage software and CUCI-Lync software phones. Monitored and maintained TSA UCS B and C series Unified Communication servers and UC applications.
• Performed server and application upgrades on TSA Unified Communication infrastructure. Utilized different tools to test and measure productivity of VoIP systems. Ensured stable performance for VOIP environments through performance monitoring and tuning. Performed operational support, ticketing, etc. Has in-depth knowledge of TCP/IP and network communication protocols. Strong skills in Cisco VoIP technologies to include: Cisco Unified Communication Manager 3.x, 4.x, 5.x, 6.x, 7.x and 8.x. Cisco Unified Communication Manager Express, Unity, Unity Express and Unity Connection Voice Mail system, Cisco Presence, Cisco Emergency Respond 2.x, and 7.x, Cisco IP Contact Center Express 3.5, 4.x, and 5.0, Cisco IVR, and QM, Cisco MGCP, H.323, SIP gateways, Attendant Console, Dial peers, and Dial plans. Background in Cisco security that includes VPN concentrators, Security IOS, PIX and ASA.