SUMMARY:

Supplying expertise in designing and implementing cost saving communications systems which apply information technology as a strategic business asset.

PROFESSIONAL EXPERIENCE:

Sr. Unified Communications Engineer, Confidential

Design, Install, Configure, Upgrade, Deploy, Troubleshoot, and Train on a full range of Cisco Unified Collaboration applications for short term freelance contracts. Worked with versions up to v11.x, and 12.x for CUCM, UCXN, UCCX - Finesse, IM&P, Prime (PCAD), Cisco Telepresence, Expressway C & E, Jabber MRA, WebEx Teams “Spark”, MediaSense, Cisco CMS, CUAC (Attendant Console), Singlewire Informacast, and CER (Emergency Responder) along with CUBE and voice gateways (SIP, H.323, MGCP), Analog VGs, and VXML gateways for Cisco UCCE/CVP. (Contracts for, Lazy Days RV, EPS, Eckerd, Kaiser Health, ReMentor, Cisco TAC - CNS)

Sr. Unified Communications Engineer, Confidential

Design, Install, Configure, Upgrade, Deploy, Troubleshoot, and Train on a full range of Cisco Unified Collaboration applications up to v11.x, and 12.x for CUCM, UCXN, UCCX - Finesse, IM&P, Prime (PCAD), Cisco Telepresence, Expressway C & E, Jabber MRA, WebEx Teams “Spark”, MediaSense, Cisco CMS, CUAC (Attendant Console), Singlewire Informacast, and CER (Emergency Responder) along with CUBE and voice gateways (SIP, H.323, MGCP), Analog VGs, and VXML gateways for Cisco UCCE/CVP. (Contracts for, SAS, Floor & Décor, Florida Cancer Specialists, RaceTrac, Insight Global, Site One, Mohawk, Children’s Hospital of Atlanta, and Laser Spine Institute)

Sr. Unified Communications Engineer, Confidential

• Design, Install, Configure, Upgrade, Train, Prepare technical documentation, and Troubleshoot a full range of Cisco Unified Collaboration applications up to v10.x and 11.x for CUCM, UCXN, UCCX, CUPS, PRIME (Deployment, Assurance, and Provisioning), Cisco Telepresence, WebEx hosting, Mediasense, CUAC (Attendant Console), Singlewire Informacast, and CER (Emergency Responder) along with analog VGs, VXML gateways for Cisco UCCE/CVP. Experience installing, configuring and administering F5 BIG-IP LTM, GTM, TMOS, bare metal and UCS virtual install based on corporate load balancing designs, and F5 IRules scripting, Installation and ACLI configuration of Oracle Acme Packet 3800 SBC, Cisco Jabber 10.x deployment including mobile Jabber, WebEx Enabled Telepresence, WETp, experience, Cisco ISE 1.1 install and configuration, Sourcefire security engineering certification, Nework assessments, Design and implementation of Cisco UCCX with Cisco Finesse Desktop (multiple migrations from Avaya, Nortel, to Cisco UCCX), Cisco BAT of IP Phones (Contracts for, Regions Bank, Veterans Administration, Cemex, Celenese, Halliburton, Emerson, Mecklenburg Co., Kindred Health, Nidec Motors, St. Anthony’s Medical Center, Macy’s, Community Health Systems, Oahu Transit Systems, CHHJ, and CHI St. Vincent Health)
• Served as a team player in upgrading v8.x and v9.x UCCE and Call Manager CUCM to v11.x, including CVP, ICM script remediation and call routing. Operational support including troubleshooting of call center issues and new site implementations

(Contracts for CVS, Clear Vision, and Wells Fargo)

• Scripting and network automation (SDN) using Python 2.7 & 3.3 and AXL API. Entry level coding in Mobile Apps using Sencha Touch, Tropo, REST API, and Spark API
• CCNA Voice and CCIE Voice (Written exam)

Consultant, Confidential

• Providing expertise in IP Telephony assessment, solution design, BoM preparation, dial plan development, client relationship, site deployment, installation, upgrade, configuration, troubleshooting, cutover-migration, and project oversight.
• CCIE Voice (written exam), Contact Center Specialist certification
• Knowledge and experience deploying, configuring, and troubleshooting Cisco Unified Communications Manager (v4.x-9.x), Unity, Unity Connection 7.x-9.x, Contact Center Express (v3.x- 9.x), Cisco Unified Presence Server CUPS (v8.x,9.x), Cisco Unified Attendant Console, Calabrio Workforce Quality Manager, Singlewire Informacast, ICM/IPCC Enterprise (7.x), routers, switches, voice gateways, Wireless APs, IP phones, Riverbed Steelhead, F5 BIG-IP LTM configurations based on corporate load balancing designs (NAT and SNAT), F5 I-Rules scripting and GTM, Tandberg and Cisco Tele-presence video conferencing, Uplinx reporting, MCS and UCS virtual servers, and CTI applications for 3rd party programs (Salesforce Helpdesk ticketing, etc.). (Contracts for Compass Bank, Covance, City of Raleigh, Pitt County NC, Confidential, U.S. Courts, Gateway Bank, AXA, Motion Industries, Northrup Grumman, Rosetta Stone, and Xerox)
• Received Intensive 3-week training in MS Lync 2010,2013 Design, Installation, Configuration, Cisco - Lync integration, and Troubleshooting.
• Passed a MS Lync 2013 practical lab exam
• Polycom Real Presence and Microsoft Lync Integration Certification
• Successfully completed Cisco Contact Center deployments using both IPCC Express 3.x, 4.x, 5.x, 7.x, 8.5, and 9.0 (High Availability). Conducted network assessment, call center discovery, design, installation or upgrade, configuration, advanced scripting, training, deployment, and post cutover support. (Contracts for SEIU, Acronis Labs, Merrill Lynch, Subsidiun, Homyk Systems, Santa Clara Family Health, Hafele, Atlas-Copco, Fruit of the Loom, King & Spalding, Husqvarna, Speakeasy, AB-Sciex, Velux, Southern Wine, Lehigh Hanson, Ortho Carolina, Heritage Trust Federal Credit union, Verint Systems, City of Winston Salem, Zep Products, Clemson University, Sungard OSSI, University Hospital, Family Dollar Stores, Belk, AGG Attorneys, Lithonia Lighting, IBBS, Spring Hill Medical Center, Citrix Online, State Street Bank, Acuity Specialty Products, Acuity Newark, Wakely & Associates, The Stuart News, and GDC - Southeast region, USA)
• UCCE Application Configuration, troubleshooting, IVR and ICM scripting using IPCC Enterprise 7.0 and 6.0 for large interstate call centers (Trident Marketing, Harris Corporation, and Stanley Best)
• Successfully migrated corporate IP Telephony from CM 4.x to UCMBE 6.x Linux appliance including Unity, Auto Attendant, and Attendant Console. (Inhibitex Genetics-Alpharetta, GA)

Network Engineer, Confidential

• Resolved Cisco LRE (Long Reach Ethernet) connectivity issues on a CAP case involving a Cisco AVVID rollout and corrected VG200 and VG248 configurations.

Communications Designer/Engineer, CH2M Hill, Jan. 2004 - Dec. 2005

• Configured and implemented Cisco Catalyst 3550 and 3508G switches, enabled layer 3 functions, setup VLAN, IEEE 802.1q trunking, TCP/IP addresses/subnet ranges for PLCs, servers (Dell Poweredge 2650), HMI workstations (XP Pro sp2), Windows Server 2003 Active Directory domain, SQL Server 2000 database clustering for data archiving using a Dell Power Vault for storage. (contract for the city of Austin, TX)
• Delivered a winning proposal for a half million-dollar network security and QoS enhancement project for Cleveland, OH Department of Public Utilities
• Served as technical lead/task manager for information gathering interviews and network audit for Cleveland Dept. of Public Utilities towards producing a comprehensive network assessment technical memorandum.
• Conducted a physical security assessment of SCADA networks at municipal water treatment plants. (contract for the city of Castle Rock, CO)
• Provided a detailed LAN design incorporating Cisco switches, routers, firewall, VPN, VLAN, and IP video security cameras. (Contract for the Stamford, CT Water Pollution Control Authority).
• Initiated an enterprise voice over data network design and implementation to accommodate 250+ Cisco IP phones, Cisco Unity voice mail, unified messaging integration with Exchange 2003, WLAN-VoIP, and IPCC Express. (contract for American Intercontinental University 85% travel)
• Received an excellent evaluation for superior network support at levels 2 and 3, resolving Nortel Contivity VPN, Windows server 2003, terminal services, Mac OSX, and Open Directory/Active Directory integration issues.
• Served as Technical leader for all AIU, American Intercontinental University, client billable work.
• Performed new product evaluations and participated on inter and intra company project teams to assess LAN/WAN needs.

Network Engineer, Confidential

100% travel

• Resolved voice quality (QoS) and frame relay (WAN) issues on a critical (CAP) Cisco AVVID installation (450 IP phones). Deployed QoS solutions (RSVP, DiffServ, MPLS, and traffic engineering)
• Corrected Cisco router, switch, and Call Manager v.3.3 configurations, and successfully restored voice mail server (Unity) functionality.
• Resolved Cisco Works 2000 and Microsoft Terminal Services issues.
• Coded programs in Tcl to automate Cisco device configuration and dial in.