SUMMARY:

• Microsoft Certified Professional 2003 MCP, MCSA, MCSE
• Windows 9x, NT, XP, Win7, Win8, Win10 (Installation, Administration)
• Windows Server 2000 2012, 2016 (Installation, Administration)
• MS Exchange 2000, 2007,2010, 2013, 2016 (Installation, Administration)
• MS Office 365 (Installation, Administration)
• MS Office 97 - 2016 (Installation, Administration)
• SQL Server 2005, 2008R2, 2012, 2014, 2017 (Installation, Administration)
• MS Dynamics OnPrem and Cloud (Installation, Administration)
• ADFS (Installation, Administration)
• Create ITIL, SOC, PCI Documentation and Instruction
• Linux Redhat, CentOS, Ubuntu (Installation, Administration)
• LAMP and WAMP Stack Installation and Systems integration MySql, MongoDB - Atlas, Apache Cassandra
• Microsoft Visual Studio
• MS DotNet/DotNetCore Stack
• MS Visual C# Function Apps, Web Apps, App Services, RESTful API s
• PowerShell and Batch Scripting
• Microsoft Visual Basic
• Support various Hosting services (i.e. AWS, Azure, RackSpace, etc..)
• Install Administrate Support CMSs (WordPress)
• Source Control Management (SVN, Git)
• Web Development using HTML, CSS, PHP, MySQL, Stitch, and JavaScript
• VPN (Installation, Administration)
• Firewall (Installation, Administration)
• AntiVirus/Malware (Installation, Administration)
• Microsoft Office
• System Security and Patch software(Configuration, Support)
• Remote Access Support
• MAC OSX (Installation, Configuration, Support, Administration)
• Novell (Installation, Administration)
• Sitecore (Installation, Administration)
• Remedy Ticketing Software (Installation, Administration)
• NICE Systems software
• Jitterbit/Harmony (Installation, Administration)
• Symantec System Recovery (Installation, Administration)
• IBM Tivoli TSM Backup Client (Installation, Administration)

EXPERIENCE:

Confidential, Hatboro, PA

Azure Cloud Architect, DevOps + Software Engineer

Responsibilities:

• Oversaw and performed all Azure Cloud and OnPremise IT Infrastructure Support.
• Including Environmental Architecture, Domain Administration, Application
• Integrations, System Patching and Updates, Scheduled and Emergency Maintenance.
• Provided hands - on experience supporting, automating, and optimizing mission critical deployments in Azure, leveraging configuration managementCI/CD, and DevOps processes
• Managed GitHub repositories and permissions, including branching and tagging
• Software Development: Part of an Agile Development team that created Java Script
• UI, Mid-Tier MVC application with RestFul API utilizing components such as C#DotNetCore Stack, Entity Framework, NodeJS, React, Swagger API, Azure APIM.
• Performed all IT related purchasing and provided annual budgeting and forecasting
• Performed ITIL related audits and requirements for compliance regulations.
• Performed required documentation and processes for SOC1, SOC2, and PCI compliance policies and regulations.
• Managed all company data operations including administration and archiving
• Performed all Active Directory support
• Performed all Microsoft Office 365 Admin support including Dynamics365Exchange, SharePoint (administration and site design).
• Implemented automated processes for data and file workflows
• Implemented data integrity, Reporting Services, and audit processes for both internal and external clients
• Performed all Workstation support including System Builds, OS and Application installation, system troubleshooting, patching, imaging. System and file backupssystem troubleshooting
• Performed all Security and Firewall management and support
• Support remote Sales and Clients via Web-Ex, Skype, Join.me and other remote access applications.
• Performed Customer Tier II and III Helpdesk support for company Web application products.
• Performed Phone Support. Maintained VOIP Digital Phone system
• Administrative support including user phone setup and IVR configuration.

Confidential

Responsibilities:

.

• Worked with Back Office, Oracle Teams along with Helpdesk to facilitate Level 2 and 3 Ecommerce and Back Office issues.
• Performed SQL and Oracle DBA Support
• Performed SAP Business Objects Upgrade and System Deployment
• Implemented automated processes for data and file workflows
• Implemented data integrity, reporting, and audit processes for both internal and external clients
• Supported 300+ local office users
• Perform all Server support including system builds, OS, and application installations, system patching and updates, scheduled and emergency maintenance

Confidential

Responsibilities:

• Managed and maintained Linux server packages, security, and performance.
• Analyzed and Identified network and server bottlenecks.
• Provided troubleshooting, optimizing, and reporting.
• Migrated LAMP stack web sites, API's, and applications, from server to server or host to host
• Supported developers and ensured that they had the tools required for rapid development.
• Reported to Executives, end-users, Project Managers, Programmers regarding status of projects
• Performed system builds and configuration both physical servers and VPSs in our data center environment.
• Provided First-line tech support for our hosting clients: Email configuration, hosting set-up, and general troubleshooting via phone and email.
• LAMP stack administration and integration.
• · Provided analysis and reverse engineering of web application administration and integration of web application
• Created remote GIT development repositroy.
• Built and administered web sites with HTML, CSS, PHP, MySQL and JavaScript
• Built and administered web sites with CMSs (WordPress, Drupal, etc.)

Confidential, East Philadelphia, PA

Senior Technology Operations Lead - Director IT Infrastructure

Responsibilities:

• Managed DATA Integrations team which provided onboarding, policy, and payment processing services to insurance carriers, employers, and policy holders.
• Implemented automated processes for data and file workflows
• Implemented data integrity, reporting, and audit processes for both internal and external clients
• Oversaw and performed all company Cloud and physical location IT infrastructure support and development.
• Supported 30+ local office users
• Perform all Server support including system builds, OS, and application installations, System patching and updates, scheduled and emergency maintenance.
• Support remote Sales and Clients via Web - Ex, Skype, Join.me and other remote access applications.
• Performed all company and client FTP data operations including administration and archiving
• Performed all Active Directory support
• Performed all Microsoft Office 365 support including Exchange, SharePoint site design and administration.
• Performed all Workstation support including System Builds, OS and Application installation, system troubleshooting, patching, imaging. System and file backupssystem troubleshooting
• Performed all Security and Firewall management and support
• Performed Customer Tier II and III Helpdesk support for company Web application product.
• Performed all company Phone Support. Maintained VOIP Digital Phone system
• Administrative support including user phone setup and IVR configuration.
• Performed all Mobile and B.Y.O.D. integration and support within company
• Performed maintenance and version updates to company Website.
• Performed all IT related purchasing and provided annual budgeting and forecasting for company
• Performed ITIL related requirements for compliance regulations.
• Performed required documentation and processes for HIPPA compliance policies and regulations.

Confidential, Bensalem, PA

Director of IT/Systems Engineer

Responsibilities:

• Performed all company IT infrastructure support and development.
• Supported 50+ users locally, 50+ users remote in Bangalore India in multi - network configuration.
• Support remote Sales and Clients via Web-Ex and other Remote Access applications.
• Performed all company and client FTP data operations including administration and archiving
• Performed All Active Directory support
• Performed all Microsoft Office 365 support including Exchange, SharePoint site design and administration.
• Performed All Workstation support including System Builds, OS and Application installation, system troubleshooting, patching, imaging.
• Performed All Server support including System Builds, OS and Application installation, System patching and updates, scheduled and emergency maintenance. system and file backups, system troubleshooting
• Performed all Security and Firewall management and support
• Performed all production Datacenter support including Rack builds, monitoringadd/remove physical servers, Firewall management, LTO tape backup administration. Compliance.
• Maintained Cisco catalyst 3000 series switches including VLAN administration and network monitoring
• Performed Customer Tier II and III Helpdesk support for company Web application product.
• Performed all company Phone Support. Maintained ESI Digital Phone system including user phone setup and IVR configuration.
• Provided all mobile device integration and support
• Performed all B.Y.O.D. integration and support within company
• Maintained and updated company Website.
• Performed all IT related purchasing and provided annual budgeting and forecasting for company
• Perform al IT related documentation and processes compliant to current policies and regulations.

Confidential, West Chester, PA

Network Systems Engineer

Responsibilities:

• Performed all Novell Netware\Windows Active Directory 2003 Multi - Platform Network
• Administration and system support for 3000+ users
• Performed Windows 2000/Novell to XP/Windows Active Directory 2003 User
• Migration tasks
• Performed onsite Windows 2000/Novell to XP/Windows 2003 Active Directory
• Server/Workstation System Migrations at all North American Company call center and warehouse locations
• Performed Citrix 4.5 Enterprise Server Administration
• Performed Citrix 4.5 Enterprise Server Application Publishing and Support
• Performed Citrix 4.5 Enterprise Server Builds and Client support
• Performed WYSE Terminal Thin Client configuration, installation, administration support Performed Workstation imaging application deployment using IBM Image Ultra and Landesk applications
• Performed VOIP Call Manager and Unity voice mail systems administration support
• Performed MS Exchange Administration support
• Performed IBM SAN administration
• Performed all backup and patching for 300+ Wintel based servers using Veritas Backup Exec 12 for remote and IBM TSM for local backups.
• Analyzed, evaluated, maintained and installed Server based application systems(i.e. Remedy Call Tracking Software, Paymetric Xipay Software) in both single and
• Clustered networked multi - platform server environment.
• Created documentation for Server builds, Application installations, and general helpdesk information
• Performed Tier 3-4 Support for all Workstation\Server related issues.
• Performed Call tracking support with Remedy
• Build, configure, and support all Wintel based Cisco, IBM xSeries servers, HP and
• IBM Blade servers.

Confidential, Cherry Hill, NJ

Network Systems Administrator

Responsibilities:

• Novell Netware Network Administrator/Engineer
• Windows NT/2000 Network Administrator/Engineer
• Performed Novell OS upgrade from Netware 4.1 to 6.5 Enterprise
• Performed Windows Server Upgrade from Windows NT 4.0 to Windows 2000
• Performed Windows Workstation migrations from Windows 98 to Windows 2000
• Performed all Windows PC/Server system builds, configuration, application, and security installations
• Responsible for e - mail system and Web Server, 24/7 on-call support
• Managed all new install projects for servers, switches, and other network resources
• Performed Backups and restore network data with Veritas Backup Exec 8.0.
• Performed Server and Workstation System updates with MS SMS 2003
• Performed all Helpdesk support
• Webmaster for company Website.
• Develop and support applications that provide statistical data from various PBX
• Switches and Database engines.
• Author User Manuals and Application Help Files.
• Create, Archive, and Distribute final software package releases.
• Define and prioritize future software application upgrade development and bug Repairs

Confidential, Cherry Hill, NJ

Director of Services

Responsibilities:

• Product Manager/Developer for Microsoft Windows and Linux based LED Display
• Information software for various Call Centers and other Fortune 500 companies
• Develop and support applications that provide statistical data from various PBX
• Switches and Database engines. (i.e. Nortel, Aspect, E - Share, MySQL)
• Managed, scheduled and deployed company and outsourced vendor technicians for hardware/software installation and onsite support.
• Instituted remote based customer support via remote PC tools to improved customer SLA s by 75%
• Author User Manuals and Application Help Files.
• Create, Archive, and Distribute final software package releases.
• Define + prioritize future software application upgrade development and bug Repairs