Software Support Engineer, Premier Support Resume

SUMMARY:

Windows Sys tems Administrator/Engi neer
Team Leader 4 years, led team of 1 - 15 technicians and engineers over multiple projects
Project Leader 1.5 years, Led E-Rate Project from beginning to end for 5 school sites
Active Directory 8+ years of Installation, configuration and troubleshooting

KEY SKILLS:

Detail oriented, logical, result driven and focused.
Rated by Program Instructor as Exceptional Instructor who works to diligently create an active and engaging learning environment.
Responsible, dedicated and reliable; always willing to go the extra mile
4 years of experience with installation, configuration and troubleshooting of System Center Configuration Manager on a Global Scale including security management and configuration of System Center Operations Manager; auditor with Qualys

TECHNICAL SKILLS:

Operating System: Windows workstations, Apple / Mac support, Linux (Ubuntu, Solaris)

PROFESSIONAL EXPERIENCE:

Confidential

Software Support Engineer, Premier Support

Responsibilities:

Exchange online, Outlook online, Exchange Admin Center, rules, Power shell, certificates, SharePoint troubleshooting, permissions, new libraries, power apps, new sites.

Confidential

Team Lead

Responsibilities:

Led troubleshooting activities, globally collaborated with team of 75 engineers

Confidential

Infrastructure Engineer

Responsibilities:

Advanced Troubleshooting, Citrix environment, continuously went the extra mile to resolve issues and recommend ways to improve infrastructure

Confidential

Windows Systems Engineer

Responsibilities:

Installed, replaced and break-fix projects.
Conducted Infrastructure surveys for Avid Customers
Focused on customer satisfaction and ensured an excellent experience

Confidential

IT Instructor/Windows Systems Engineer

Responsibilities:

IT instructor in Computer Network Systems Technology courses; ensured 100+ students were prepared for Confidential.
Received Excellent Instructor rating based on feedback from students and Management for motivational teaching style

Confidential

Windows Systems Engineer

Responsibilities:

Upgrades of 50+ Chase branches, workstations, servers, printers and Uninterrupted Power supplies
Troubleshooting of network connectivity
Improved upgrade process to increase efficiency and time management for branch staff.

Confidential

IT Department Manager

Responsibilities:

Decommissioned and setup servers; installed and deployed Virtual Machines, used SCCM to test rollout of applications to reduce hardware costs for district, troubleshooting of Cisco switches and routers, created VLans, Documented new hardware and software standard for purchase of computers.
Lead for technical decisions pertaining to the District's Technology Plan. Applied remote management tools such as, RDC and Mikogo.
Technical lead for repair, configuration and troubleshooting wireless AP. Upgraded SQL from Access. Active Directory admin

Confidential

Windows and Network Administrator

Responsibilities:

Responsible for Systems and Network Infrastructure, Employed Best Practices.to solve problems.
Daily and weekly Implementation of new systems, Daily and scheduled maintenance, upgrades, troubleshooting, repairs and problemsolving printing problems.

Confidential

Windows and Network Administrator; Computer Instructor

Responsibilities:

Planned and developed curriculum for Office Suite for students
Setup network, user account and Exchange mailboxes.
Performed troubleshooting of network and user-related problems.
Developed user policies for students; admin rights and security.

Confidential, Phoenix

Windows Systems Engineer

Responsibilities:

Primary technical responsibility of the entire school infrastructure.
Provided timely and innovative solution to critical primary and secondary server failure.
Documentation of infrastructure, Break-fix, troubleshooting and configuration.
Proposed new purchases of HW, SW management tools.
Maintained and updated present infrastructure WatchGuard Firewall AdministrationApril 2016 to end of May 2016

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