SUMMARY

• Highly trained network technician experienced in setting up servers and client computers for labs and businesses .
• Familiar wif tools used by cyber - criminals to carry out automated attack in ethernet and wireless networks.
• The transferable skills such as the ability to work long hours under pressure and the ability to perform assigned tasks wif little supervision make me a valuable team member in any organization.

TECHNICAL SKILLS

Certifications: A+, Network+, Security+

Operating Systems: Windows XP\ Vista\7\8, Windows Server 2003, 2008, 2012, Mac OS X

Software: Microsoft Office 2003, 2007 , 2010, 2013, VMware Workstation

Networking: Installation of 802.11 wireless access points and security configuration. Cisco 2600 switch configuration. Basic Ethernet cabling and patch panel work. Administration and configuration of Cisco 5505 ASA

Security: Protocol analysis wif Wireshark. Penetration testing wif BackTrack 4.

Hardware: Planning, parts acquisition and assembly of customized PCs. Lab deployment of workstations wif Clonezilla.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Analyst

Responsibilities:

• Supported employees and management at all levels in the organization.
• Deployed Windows 7 to End users laptops/desktops as per client defined process.
• Back up and migrate user data manually and the performance of software installation, configuration, and upgrades.
• Assisted/performed desktop support, troubleshoot user’s problems and if caused by user error, educate user to avoid recurrence.
• Perform preventative maintenance and repair of laptop/desktop systems and printers; repair, upgrade, or re-configure desktop systems as needed.
• Assist wif implementation of all anti-virus installations recommend desktop upgrades as needed to improve productivity.
• Installed and configured Airwatch on mobile devices.
• Work after-hours and/or weekends when required.
• Image Macbook Pro and Mac mini’s for users, an.
• Monitoring and troubleshooting deployment issues remotely and supporting the team wif resolution to issues.
• Unlock accounts and add users to the proper OU in Active Directory

Confidential

Desktop Support Engineer

Responsibilities:

• Supported employees and management at all levels in the organization.
• Deployed Windows 7 to End users laptops/desktops as per client defined process.
• Back up and migrate user data via automation tools and the performance of software installation, configuration, and upgrades.
• Assisted/performed desktop support, troubleshoot user’s problems and if caused by user error, educate user to avoid recurrence.
• Perform preventative maintenance and repair of laptop/desktop systems and printers; repair, upgrade, or re-configure desktop systems as needed.
• Assist wif implementation of all anti-virus, anti-spyware installations recommend desktop upgrades as needed to improve productivity.
• Provide user training as needed, at a level the average computer user can understand.
• Work after-hours and/or weekends when required.

Confidential

Desktop Support Engineer

Responsibilities:

• Supported employees and management at all levels in the organization.
• Deployed Windows 7 to End users laptops/desktops as per client defined process.
• Back up and migrate user data via automation tools and the performance of software installation, configuration, and upgrades.
• Assisted/performed desktop support, troubleshoot user’s problems and if caused by user error, educate user to avoid recurrence.
• Perform preventative maintenance and repair of laptop/desktop systems and printers; repair, upgrade, or re-configure desktop systems as needed.
• Assist wif implementation of all anti-virus, anti-spyware installations recommend desktop upgrades as needed to improve productivity.
• Provide user training as needed, at a level the average computer user can understand.
• Work after-hours and/or weekends when required.

Confidential

Desktop Support Analyst

Responsibilities:

• Installed and configured rack mountable HP Proliant Server.
• Installation, Configuration, Administration and Troubleshooting of VmWARE ESXi 5.5.
• Created and managed instances of Windows Server 2012 r2 (Print and File Server).
• Management and troubleshooting Operating Systems such as Windows 2012 R2, Active Directory, Printer Servers, File Servers, Remote Desktop, DNS, DHCP.
• Responsible for taking incoming telephone and/or email inquiries, troubleshooting and managing simple hardware, software and network problems.
• Provide technical support for Haver Database, Capital IQ data application as well as Bloomberg applications and add-ins.
• Diagnose and troubleshoot hardware and software issues.
• Perform desk-side and remote support on Macs, iOS devices, and other associated hardware

Confidential

Desktop Support Analyst

Responsibilities:

• 18 month contract serving as a Desktop Support Analyst on a project which is comprised of 19,000 users and multiple locations.
• Deploying Windows 7 to End users laptops/desktops as per client defined process using standard image and additional core applications installed via SCCM.
• Back up and migrate user profiles via automation tools and the performance of software installation, configuration, and upgrades.
• Resolve incidents reported post migration.
• Provide on-site and remote support to end-users in troubleshooting and resolving issues as they arise.
• Contact vendors of third party software to troubleshoot issues wif installation and configuration of software.
• Monitoring and troubleshooting deployment issues remotely and supporting the team wif resolution to issues.
• Co-ordinate between teams for scheduling deployment.
• Provide users wif access to Network MFPs, along wif verifying network stability.
• Provided user access to network drives, along wif mapping network drives for users in order to access software and/or data.

Confidential

IT Network Engineer

Responsibilities:

• Install, modify, repair and maintain voice and data infrastructure, and servers for our corporate office and retail grocery markets.
• Installs and maintains retail POS system to ensure reporting and proper matrix data is being collected for analysis.
• Provide Helpdesk support on POS systems for end-users, remote support provided using Putty and Teamviewer.
• Implement store rollout of all systems effectively in order to meet store-opening timeframes.
• Collaborates wif internal departments; finance, IT, store ops to manage their needs to achieve functionality from store systems.
• Responsible for administration and configuration control of CISCO ASA 5505 Firewalls and HP switches.
• Responded to and documented all Helpdesk issues and network failures using the open source Spiceworks application.