TECHNICAL SKILLS:

Market Data Applications: eFX Apama, Summit, Bloomberg, Reuters Eikon 4, TREP, EBS, Dealing Keystations, Plus, Montage, 3000 Xtra Kobra, Triad, BridgeStation, Data - Contributed, MoneyLine Telerate, Revere, 360T, FXAll, Advent Axys, Charles River, Nasdaq Level II, ILX, TLW, Track Data, CQG, eSignal, eSpeed, Swift, Multex, Quotron, Instinet, PinkSheet, Knight, SunGuard, Thomson Financial, Fidessa (Nomura Securities), Murex, FactSet, TradeWeb, BarX, Lehman SmartConnect, Morgan Stanley Passport, Radical XE, plus many of the popular real-time low-latency ECN FX market data financial applications from the SIA (Securities Industries Association) Expo located at Hilton Hotel mid-town Manhattan.

Wall Street Back Office Applications: Bloomberg B-pipe, Wall Street System WSS, Deal Hub, Apama, ADP, DTC, SunGard K-TEK GlobalOne, Loanet, Panorama, IBM Merva, Swift, Wilco Gloss, Schroders, Thomson Financial, FX/trading systems

Accounting Applications: JD Edwards OneWorld

Microsoft Technologies: Active Directory 2012, 2008, 2003 (FSMO, Group Policy GPO), MS Exchange Server Enterprise 2010, 2007, 2003, Microsoft Server OS 2012, 2008, 2003, 2000, NT 4.0, 3.5, 3.51 Desktop Client OS Windows 10, 8.1, Windows 7 Vista, Office 2013, 2007 Pro, 2003 Pro, 2000, XP, Outlook, OWA, Visio, Internet Explorer, NT, Professional, Project, Net Meeting, Back office MS Exchange Server, SQL, Sybase, SNA, DHCP, DFS, DNS, Proxy, IIS, Terminal Server, SQL 2012, 2008, 2005, IEAK, SMS 1.2, 2, SCCM 2012

Computer Operating Systems: Linux (RedHat, Fedora), Sun Solaris, HP UNIX, ULTRIX, DOS, VAX/VMS, ORACLE 7.13

Computer Languages: Sybase DBMS, PL/SQL, Powershell, Python, PERL, Web, C, WSH, C++, FOXPRO, ASSEMBLY, PASCAL, BASIC

Enterprise Technologies: VMWare, VSphere, Citrix XenApp, VDI, Leostream, IBM Tivoli, Altiris Deployment Server / Notification Server, LANDesk, Citrix Metaframe, HP SIM, Symantec SAV, Endpoint Protection, McAfee, Acronis, Ghost Enterprise, ON Tech, Intel LANDesk, SMS, HP OpenView, CA Uncenter TNG 1, Symantec Enterprise applications, SolarWinds Orion, Ipswich WhatsUp Gold, GFI Network Server Monitor

Firewall Technologies: Cisco PIX, SonicWall, 3Com, CyberGuard, Cisco VPN

Expertise: eFX support, Extensive Trading Floor knowledge/experience, Market Data ECN data link setup CPE and applications deployment; Design, Move and Build out Data Center, Business continuity BCP for Market Data services, Implementing Offsite Disaster Recovery, Interface and Negotiating with Business Managers and Vendors, Negotiate SLAs, Massive Software Application Packaging and Deployment, Migration, Software and PC Roll Out, Scripting and Task Automation, Manipulating the Windows Registry, Documentation, Microsoft Operating System and User Administration

Network Connectivity: IPSEC VPN, PXE, SNA, SDLC, X.25, 802.11x, FTP, TELNET, BRIXTON, 3270 EMULATION, CHAMELEON, RUMBA, REFLECTION, HUMMINGBIRD EXCEED, HTML, TCP/IP, ETHERNET AND TOKEN RING TOPOLOGY

Packaging, Deployment & Scripting: Microsoft System Center Configuration Manager, SCCM 2012, Altiris Client Management Suite, WinInstall, Wise Package Studio, Install Master, Installer, PictureTaker, SysDiff, AutoIt, ScriptIt, Shell Script, PowerShell

Applications and Tools: IBM WebSphere, Meridian, Adobe, Maximo 7.5, Shavlik, IBM Tivoli, RIM BlackBerry BES server, Cisco CallManager, Cisco VOIP IP Communicator Softphone, Symantec Antivirus, McAfee Orchestra Antivirus, Cisco IPTV, FreeVision, PictureTel ISDN Video Conferencing, NT/2000/2003 Server Resource Kit, Storage backup solutions CA ArcServe, BrightStor, Veritas BackUpExec, CISC System Architecture, DBase IV, LOTUS 1-2-3, WordPerfect, WordPro, AsterX*, Remedy Helpdesk, SalesLogix, BMC FootPrints

Hardware: EMC SAN, Fibre Channel, HP Blade Servers, Blade Workstations, Layered 3 Switches (5308’s, 4300’s), HP/COMPAQ Proliant Servers (DL 580, DL360, DL380, and monster ML570), Raritan KX232 KVM over IP, SonicWall Pro 3060, 2040, and TZ 170 Series, IBM ThinkPad, Dell Servers, Precision Workstation and Latitude Laptops, Cisco 2600 routers, Cisco switches, Cisco VPN 3000 Concentrator, hubs, Cat 5E, Cat 6 patching, cabling and tracing, HP printers, RIM BlackBerry devices (8320, 8700, 6230, 7210, 7290, 7100), SCSI, RAID, PalmOne Treo, Datacenter chasis, Rack, BT Turret phone

Phone System: Cisco Call Manager, Avaya phone administration

EXPERIENCE:

Confidential

Senior Infrastructure Architect

Responsibilities:

• Team Lead VMWare, Citrix XenApp, SCCM, WSUS, Active Directory
• Financial trading application support of Thompson Reuters EIKON and Bloomberg
• Lead hands on implementation efforts, deliverable, and governance for PBI Globally spanning 17 cities including SCCM, WSUS, Symantec Endpoint Protection,
• Create, test and deploy SCCM packages for global roll - out 17 cities: Microsoft (Office 2016, Project 2016, Visio 2016) JAVA, Adobe (acrobat, reader, flash, shockwave), Citrix clients, HP desktops/laptops BIOS firmware update
• Implement and roll out of Office 365 and Windows Azure
• Create SCCM collection using PowerShell scripting
• Project Management and Lead Project Engineer: Windows 10 deployment (Application compatibility testing, Packaging)
• Network and Application Monitoring using SolarWinds across 17 cities internationally
• Work with CIO at Dublin, IT Managers and engineers globally (London, Dublin, Tokyo, Australia, Singapore, Taiwan Taipei, HK, Korea Soul, Malaysia KL, New York, Chicago, LA, SF, Houston Texas, Sao Paulo, Africa, Mexico City)
• Virtualization: vSphere (Windows 2012, 2008, LINUX) Servers and desktops
• Splunk, ServiceNow, Syncplicity, Tidal Task Scheduling
• Capacity Planning, Business Continuity Planning, Disaster Recovery
• Build and Managed virtual servers and VDI
• SQL server and logs maintenance
• Change Management and Production Application support
• Managed Tidal Scheduler
• Windows DLP “Data Loss Prevention” encryption of data
• Managed TFS Microsoft Team Foundation Server with developers and implementing application upgrades

Confidential, White Plains, NY

Production Support Specialist

Responsibilities:

• Supporting critical applications running on IBM WebSphere, SAP, Oracle, SQL, and financial applications
• Optimize Production servers in virtual and physical environment
• Solar Winds: Monitored servers and application process/services
• Tivoli storage backup and monitoring
• Write T-SQL Query against Oracle and SQL database
• Optimize Windows 2012 Virtual and Physical servers and Application across nine sites
• Work with core IT teams, vendors, and developers to resolve Production issue
• Maximo application support
• IBM WebSphere support, releases and updates and patching
• Business Continuity Planning / Disaster Recovery Management, Testing and Documentation for critical applications
• Application monitoring and health check to assure system availability and stable performance
• Trouble-shooting application performance issues and application environment management
• Work on production releases and get involved in testing to ensure smooth transition to Production environment
• Incident management and change management for Production roll-out.
• Investigate issues and perform Root Cause Analysis
• Write batch scripts to resolve desktop applications
• Write Powershell scripts to query servers, desktops, registry, services, and applications
• Write Python scripts to correct text file created by GPS device/applications

Confidential

IT Systems Manager

Responsibilities:

• Upgraded AD Domain Controller and FSMO roles from 2003 to AD 2012
• Interfaced with Hospital department heads and directors for their IT concerns and fulfilled their expectations
• Upgraded member servers to Windows 2012 for hospital medical and dental applications
• Troubleshot Meditech, SoftDent, Cori applications and their printing issues
• Upgraded Citrix XenApp from 4.5 to 7.6
• Published Medical applications to Citrix farms
• Resolved Datacenter power, cooling and network issues
• Provided Backend Infrastructure support
• Provided second and third level desktop support
• Troubleshot Microsoft Exchange email server and outlook email issues
• Troubleshot and resolved desktop group policies
• Participated in Datacenter power generator test and isolated electrical issues
• Use PowerShell to query against Windows servers, and PC
• Mentored IT Helpdesk and second level support
• Setup network and server monitoring with SolarWind and WhatsUpGold
• Provided leadership, mentoring, and motivated team members to achieve optimum performance
• Evaluated, negotiated and approved service level agreements SLAs
• Improved response time to end users on helpdesk tickets
• Evaluated second level engineers’ performance
• Document procedures and process for engineers and for DR/BCP purpose

Confidential, NYC, NY

Senior Specialist - Market Data Infrastructure Engineer

Responsibilities:

• Managed four level II engineers for the trading floor support eFX Production support (currency trading) with extensive exposure to high pressure, high transaction volume environment
• Led BCP Business Continuity for Market Data services and Trading Floor applications
• Upgraded RMDS Reuters Market Data System to Thomson Reuters Enterprise Platform for Real-Time (TREP-RT) EPRT
• Upgraded Kobara Xtra 3000 to Thomson Reuters Eikon 4
• Upgraded Trading Floor Windows servers to Windows 2012 HP Proliant DL 580, DL380, DL560 G8 and Virtual Server
• Used SCCM 2012, Upgrade Windows XP to Windows 7 on Lenovo high end workstation
• Used Leostream and LanDesk to managed VDI that belong to Tokyo domain but residing in North America
• Used Altiris to deploy OS images and application install
• Used Wise to packaged Windows applications (MSI)
• Migrated UNIX file servers to Windows, removing Hummingbird Exceed
• Managed LINUX servers and clients with Shell scripting
• Setup HP Blade C7000 Enclosure, Blade Workstation, Blade Server, with HP SIM, RGS, Leostream connection broker for high end traders at Production and DR site
• Setup and Upgraded ultrafast low latency high performance financial application Apama, eFX for currency trading
• Analyzed log files and performed SQL query to troubleshoot trade tickets
• Monitored scheduled batch process Tidal Scheduler
• Datacenter Upgrade: removed old hardware, bought new rack cabinets, chassis, new HP Blade Servers, Solaris Oracle Servers, KVM, VM host, migrated from physical to virtual servers, migrated trade floor application to Citrix, applied inventory management tool
• Disaster Recovery: Bi-annual DR tests and Application Batch test, setup vendor data link and applications to ensure Trade Floor users have working DR environment
• Setup Remote Devices with DLP lock - Lenovo laptop, WYSE thin clients, USB device
• Project: Virtual Print Servers, Copiers, Printers upgraded and set policy to save Bank’s money on paper
• Upgraded Cisco IPTV - streamed live CNBC and CNN video on to trading floor pc
• Setup, upgraded and Managed Trading Floor Financial Market Data applications and their ECN
• Monitored Market Data links ECN, network, servers, virtual servers, and backups
• Shavlik - Patching 130 Trading Floor Market Data Physical Servers, Virtual Server, VDI, Workstations
• IBM Tivoli TSM- Enterprise backup, upgrade and backup of all Production and critical servers
• Leostream, VMWare - setup virtual servers, and setup and managed VDI Virtual Desktop Infrastructure
• Change Management: Ensured all application servers have UAT, SIT, Production and system requests, all change processes go through Change Management and adhered to Compliances and Auditors
• Managed Helpdesk tickets - Interfaced with users, managed and assigned problem tickets to engineers
• Citrix XenApp - setup Citrix server and migrated application from physical server to XenApp
• Encryption - encrypt laptop for remote access and USB flash drives
• Troubleshot Excel spreadsheet with macros and financial add-ins
• Gathered technology requirements and acted as the interface to the business for outside technology groups
• Developed and refined support process, service level agreements, troubleshot best practices, customer handling, reporting and customer experience metrics
• Worked with HR to resource, recruit, and retain Support Engineers for future growth

Confidential, NYC, NY

Lead System Engineer and Market Data Support

Responsibilities:

• Migration Project: Moved IT Infrastructure and Market Data feeds to new office location
• Administered AD, Exchange, Citrix, File, BES, Print server and administered Cisco Call Manager
• Upgraded mobile devices Blackberry, and Print server
• Moved MS Exchange 2003 server to VMWare and optimized MS Exchange server
• Deployed MSI application with Active Directory Group Policy
• Packaged Market Data applications
• Trading Floor Support
• Centralized Antivirus clients with Symantec EndPoint Protection, version 11
• Rollout of In-house developed web and blackberry application and Bloomberg on Blackberry devices
• Rollout of Cisco VOIP IP Communicator SoftPhone
• Tested and deployed all Market Data applications on new premise
• Monitored network, servers, and home Juniper VPN
• Printer migration, Drive mapping and folder permissioning
• Standardized workstation build
• Created unattended build disk for XP Pro SP2
• Imaged workstations and laptops (over 12 models)
• Delivered high-quality support to all end users in a courteous professional manner
• Supported desktop technology and desktop applications
• Responded to call, document problems and resolutions
• Troubleshot Microsoft Windows OS, Linux OS, Microsoft Office Suite
• Gathered technology requirements and acted as the interface to the business for outside technology groups
• Provided leadership and guidance to coach, motivate and lead team members to their optimum performance levels and career development

Confidential, NYC, NY

Market Data IT Manager

Responsibilities:

• Supported and Managed multiple Microsoft Networks (AD, Windows 2003 servers, Exchange 2003, BES, Citrix, Veritas, Symantec) using Dell and HP servers, and Cisco Hardware Infrastructure
• Managed and Supported all of IT and Market Data Operations and managed the vendor’s relationship for clients
• Trading Floor Support
• Market Data Applications Support and Data feed monitoring for financial services clients
• Implemented perimeter network security with firewall, VPN and Citrix solution
• Implemented desktop security lockdown with group policy
• Designed AD across multiple branches
• Setup Exchange 2003 server e-mail infrastructure
• Upgraded Exchange 2000 to 2003 enterprise
• Setup and Administer Blackberry server
• Setup Network infrastructure with DNS, DHCP
• Built out Data Center with environmental
• Administered Citrix server and deployed applications for Citrix users
• Administered and Deployed Cisco VPN solution for remote and home users
• Centralized Antivirus solution with Symantec
• Setup Network monitoring and notification
• Setup Backup and Print service
• Deployed Windows XP, 2000 clients with packaged and scripted applications
• Upgraded 2000 servers and AD domain to 2003
• Managed network routes between remote offices
• Implemented Market Data vendors’ solutions

Confidential, NYC, NY

Network Manager

Responsibilities:

• Implement andManaged the entire IT and Market Data Infrastructure in New York for 4 separate legal financial companies in one space with headquarters in Madrid
• Build Data center - Managed and Established Contracts with outside Vendors (ISPs, Market Data, Electricians, Cabling, HVAC, Uninterruptible Power Supply, Copiers, etc.)
• Negotiated and signed vendors’ contracts and SLA
• Managed IT infrastructure for 4 separate Confidential companies in New York (Vega umbrella) and remotely supported headquarter in Madrid Spain, branches in London, and the Cayman Island
• Implement and Managed both Windows 2003 Native Active Directory, and Windows 2000 Native Active Directory environment in a Microsoft, HP and Cisco shop
• Upgraded Windows 2000 domain infrastructure to Windows 2003 Native Active Directory domain infrastructure (FSMO)
• Upgraded Exchange 2000 server to Exchange 2003 Enterprise Server
• Installed, configured, and administered Exchange Mail Server, and upgraded to Exchange 2003 Enterprise
• Purchased, Installed, configured, and administered HP ProCurve 5308xl and 4160gl Switches
• Purchased, Installed, configured and administered BlackBerry BES server and BlackBerry hand held devices
• Configured VLAN and Routes on firewalls and switches
• Configured IPSEC VPN for remote branches and home offices
• Built out new Data Center
• Recommended and Purchased Powerware UPS for new Data Center
• Trading Floor Support / System Administration
• Migrated Market Data Vendors T-1, ISDN, POTS line to new Data Center
• Upgraded ISP from MCI T-1 circuit to Cogent’s 100 mbit Full Ethernet and SAVVIS DS3 45Mbps
• Evaluated, recommended, and purchased hardware for IT Data Center, Servers and users’ need
• Registered Internet Domain Names, DNS, and Upgraded firewalls
• Analyzed and implemented security for remote users (traveling traders, and Marketing Users)
• TradeWeb, Intercontinental Exchange, CQG, Lehman Live, MorComm, CitiGroup, JP Morgan market data
• Supported 3rd party applications: Oberon, Whittier Garnier CMS
• Supported in-house SmartSpread risk application
• Organized, cleaned up, and secured both old and new Data Center
• Network Monitoring (Exchange server, ISP, Oberon, Domain Controller, and remote sites)
• Secured Server and Desktop with Symantec Anti-Virus Console
• Secured MS Exchange server with attachment rules, and Symantec Mail Security
• Directly managed a team of 4 IT Desktop Support Personnel
• Automated and Scripted the daily backup of an extremely critical Middle Office application and its data
• Evaluated and implemented Disaster Recovery practice
• Provided guidance on global network infrastructure to overseas branches
• Responsible for all network equipment, servers, desktops, and laptops to adhere to the company’s standard
• Kept all server, desktops, and laptops up to date with patches and critical updates
• Worked closely with ISPs for DNS changes, and bandwidth upgrade
• Managed the implementation of BGP
• Worked closely with ARIN to request for AS number
• Developed and implemented best practice procedures for sites to implement infrastructure redundancy
• Documented network infrastructure, and policy changes in Visio and HTML format
• Researched and evaluated helpdesk ticketing application

Confidential, NYC NY

Senior Trading Floor Support / System Administration

Responsibilities:

• Reuters Kobra 3000 upgrade
• NetIQ: Administered user account, User Setup, Profiles, Network Shares
• Monitored and answered users’ e-mail requests
• Disaster Recovery projects: moved Market Data applications and servers offsite to a Disaster Recovery center
• Migrated local Market Data pages to a secure network point
• Project upgrade: Telerate 6.3.2 to MoneyLine BridgeStation, and Reuters TelerateStation version 6.3.7c
• Assisted traders with recreating Telerate Athena graphical charts for the new version of Telerate
• Project Migration: Migrated Bloomberg licenses to UBL, and Token access
• Interacted with the Application Development Team to provide speedy delivery of their applications
• Interacted with other system groups to identify and resolve problems
• Mitigated the risk of traders to have a reliable utmost uptime for their work
• Responsible for Systems and Software recommendation and purchasing
• Software Inventory and Audit
• Anti-virus definition update on all workstations and servers
• Updated MS workstations and servers with critical updates and hotfixes
• QA and roll out of new Market Data applications
• Security Audit of user accounts, workstations, laptops and home pcs
• Research Enterprise Admin tool for servers and workstations
• Liaison with Market Data vendors on introducing new products and support
• Tested MS 2003 server and XP in a lab environment for future roll out
• Trained Support Team members
• Remote troubleshooting of home VPN systems and RAS laptops
• Troubleshot BlackBerry devices (Aethers Systems) MarketClip with Charting
• Packaged MSI applications with Wise Installers
• Collaborated with site level IT workers to resolve client issues
• Liaison with customers on order requirements and coordinated with operations on production schedules and technical requirements

Confidential, NYC, NY

Lead System Engineer Specialist

Responsibilities:

• Implemented and Supported Market Data systems in Windows NT and Unix (SunGard’s GlobalOne, TLW, Reuters)
• Market Data application support: REUTERS 3000 Xtra Kobra, Bloomberg, TLW, AME, Aspen, ILX, Autex, ESpeed, Nasdaq, TrackData, Thomson Financial
• Back Office Production financial application support: Summit, ADP, Wilco Gloss, DTC, K-Tek GlobalOne, SunGard, Loanet, Panorama, Merva / Swift, Schroders
• Provision of day-to-day business and technical support of the Summit trading system
• Reuters 3000 Xtra Kobra migration
• Reuters Triarch sink distribution and permissioning
• Administered MS SQL 2000, SQL 7 Servers and SQL databases for the Back Office
• Bloomberg Support, account, and personal book creation
• Panorama installation, support, and database tuning
• Migrated a shared Panorama database on a workstation to a file server with files backed up on a daily basis
• Single handily built, tested, and deployed the Altiris Client Management Suite enterprise solutions using Windows 2000 Advanced Server, IIS and SQL 2000 database on a prepared EMC dual fibered SAN partitioned solution
• Altiris project manager (Systems deployment, applications deployment packaged .exe & .msi, migration, hardware and software inventory, software management) 
• Used Altiris for remote desktop support, remote application install (remote distribution), OS cloning and profile setup, asset management, inventory, software metering, and to enforce unauthorized applications installed from the internet (i.e., AOL, screen savers, yahoo chat, MSN, plus other unauthorized personal applications)
• Managed a Technical Support Team of 15 engineers. Led and supervised projects for the support engineers
• Administered MS Exchange 5.5, Norton Antivirus Sever, DFS structuring, DHCP, and DNS
• Administered DNS, mail aliases, Unix accounts in Solaris
• SNA Server project manager: Connectivity to SunGard formerly Loanet, DTC, and German offices
• IEAK Administrator, Packaged and upgraded IE 5.xx, and 6.0 with scripted Hotfixes and Critical updates
• GoLIM (Global One Loanet Interface Module) project manager
• Deployed three GoLIM LIM13.5a servers (Production, Disaster Recovery, and Beta Test) interacting UNIX Solaris, and NT/2000 servers spreading over to three sites (Germany, New York, Loanet, and market data vendors) (DTC Automation bi-directional, Contract and rebate compare, Loanet Automated Marks (LAMS) and Automated Returns (LARS) bi-directional, Risk Management, Back Office Interfaces, Reports)
• Provided consultation to a team of Merrill Lynch engineers for the setup of the GoLIM servers by the request of SunGard
• GoLIM is a product of Sungard’s Loanet that interacts with K-Tek’s Global(One), the firm, and DTC
• Setup Trading Booth at the American Stock Exchange (AMEX, Trinity Place)
• Implemented unattended install of Windows NT 4.0, 2000 with Scripted Application Install (Zero Administration Kit)
• Implemented Disaster Recovery at offsite center and documented procedures with Visio flowchart diagrams
• Project leader for Office 2000 upgrade and migration
• Fidessa Project manager: Pilot testing, documentation, setup and installation, worked with a group of Fidessa consultants from London
• Y2K Compliance for all hardware and software
• Project leader for NT, 2000 Deployment, Workstation Build & Standardization
• Supervised and exercised good communication with vendors and various service providers on maintaining a good relationship to keep applications at an optimum level
• Responsible for anti-virus definition update on all workstations and servers
• Troubleshot mail routing and replication events
• NAT-ting Vendors’ ECN IP to internal address on CyberGuard firewall
• Monitored servers using statistics and events
• 24/7 On call support and troubleshot server outages
• Managed server-based virus scanning of all e-mail messages
• Researched new technologies as they became available
• Evaluated popular products to meet the need of different departments
• Collaborated with site level IT workers / Market Data vendors to resolve server/client market data issues
• Liaison with customers on order requirements and coordinated with operations on production schedules and technical requirements
• Handled project management and executed project plans between global teams with contract manufacturers
• Understood and met the requirements of business head, senior management, customers, and vendors
• Assisted with vendors’ billing and contracts
• Planned the execution of the project, time schedules, resources required and risk factors pertaining to the project
• Led and motivated team members towards a successful on-target implementation
• Software Integration
• Firm wide PC Migration & Deployment
• Maintained a clean and orderly Data Center
• NT/Unix file backup with ArcServe
• Enforced desktop security with domain policies and updated workstations with critical updates, hot-fixes, and patches
• PERL win32, used PERL for query and scripted application remote install