SUMMARY

• Information technology professional with extensive knowledge of information security practices, investigation techniques and security equipment operation.
• Driven and goal orientated worker that always gives his best. Approaches each assignment with a high level of professionalism.
• Team - oriented security professional in government security. Eager to apply my strong information technology and communication skills to increase the safeguarding of present and future staff.

PROFESSIONAL EXPERIENCE

System Administrator

Responsibilities:

• Create new users, resetting user passwords, lock/unlock user accounts, monitor server security using BMC Remedy, IAO Express and the Enterprise Services Dashboard
• Support LANs, WANs, network segments, Internet, and intranet systems
• Maintain the configuration management processes and procedures within the Change Management Plan to support both internal and external configuration management activities
• Troubleshoot problems reported by users and analyze and isolate issues
• Use CM2 tool Script and PowerShell DSC to deploy and manage configuration data for software services and managing the environment in which these services run
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers
• Maintain the integrity of the network, server deployment, and security
• Ensure network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical considerations
• Write infrastructural code for applications and software then push codes to all nodes using configuration management tools and PowerShell
• Design and deploy networks; Maintain network servers such as file servers, and VPN gateways
• Perform network address assignment
• Administer servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, smartphones, software deployment, security updates and patches
• Using SCCM 2007, actively planned nightly migration efforts (Windows XP to Windows 7), coordinating with users, management, managers, project management, and co-workers
• Design and implement PowerShell 3.0 scripts to automate wide variety of server/infrastructure tasks, strengthening departmental audit capabilities
• Configure users, groups, group policy objects, service accounts, application layer services and other objects, often coordinating with software developers
• Assist the Configuration Management Lead with tracking, logging, categorizing and maintaining configuration changes made against established baselines

IT Specialist

Confidential - Arlington, VA

Responsibilities:

• Install, add, test, troubleshoot, repair, move, change-out, maintain and upgrade laptops and desktops, printers, and other peripherals
• Provide technical support by utilizing remote control and Windows administration tools to remotely access and trouble shoot issues
• Administer/maintain data repository (CMDB) to support program needs and ensure integrity/operational performance of CMDB
• Spearheaded the implementation of smart phone troubleshooting (iPhone and Android)
• Diagnose and troubleshoot Software issues such as McAfee AV, HIPS, and VPN/SCCM client
• Managing multiple projects simultaneously while maintaining high customer service standards
• Resolve issues with hardware and software on NIPR and SIPR machines
• Identify, organize, and control software and hardware configuration changes
• Identify and coordinate processes for version management, system build, backup and recovery, archiving, and change management
• Work collaboratively with and report to the asset management team and senior executives
• Build PCs and Laptops using Microsoft SCCM Knowledge of imaging
• Use systems such Active Directory to add and remove machines to the domain
• Effectively use Remedy and ServiceNow ticketing system to complete tickets and task

Watch Officer (Technical)

Confidential - Washington, DC

Responsibilities:

• Responsible for monitoring safety and security of the space; generating reports; reviewing video; answering digital intercom; fielding phone calls and a variety of other basic security tasks
• Monitor regular physical property inspections throughout assigned region to ensure proper maintenance and upkeep of all assets
• Vigilantly monitor perimeter and other designated closed circuit television cameras (CCTV) for suspicious persons or criminal activity and direct police/guards/federal protective service to investigate accordingly
• Utilizes Honeywell ProWatch access control system, Ccure9000 operations system and Microsoft Outlook
• Verifying personnel in JPAS
• Observe and report suspicious activities and persons
• Write detailed narrative reports and maintain daily activity reports (DARs)
• Enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance
• Operate and monitor security systems equipment to provide prompt and effective responses to alarms, system failures, and unusual activities in both routine and emergency situations.
• Vigilantly monitor perimeter and other designated closed circuit television cameras (CCTV) for suspicious persons or criminal activity and direct police/guards/federal protective service to investigate accordingly

Technical Support

Confidential - Falls Church, VA

Responsibilities:

• Installed software, modified and repaired hardware and resolved technical issues
• Monitor and maintain the computer systems and networks
• Utilized Remedy ticketing system
• Testing bullet and dome cameras, as well as gateways
• Remained up-to-date on the latest technologies and solutions applicable to company products
• Format micro SD cards and test them; run a command on the test station computer to format the cards; resolved problems with malfunctioning products
• Desktop support
• Take apart Intel NUC and insert the hard drives, memory, etc.
• Installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems

Technical Support Representative

Confidential - Largo, MD

Responsibilities:

• Effectively managed a high-volume of inbound and outbound customer calls
• Addressed and resolved customer product complaints empathetically and professionally
• Gathered and verified all required customer information for tracking purposes
• Accurately documented, researched and resolved customer service issues
• Installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, over the phone
• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
• Troubleshoot issues regarding modem, gateway and routers
• Walk costumers, and trouble shot internet connection issues in Mac’s and PC’s