SKILLS:

Computer Languages: HTML, XML, CSS, JavaScript

Operating Systems: Windows XP/7/8.1/10/Server 2003/08/12/16 /19 , Mac - OS, Android, iOS.

Software: A ctive Directory, SCCM, MDT, AzureAD/VMWare Vcenter/V-Sphere,Virtual Box /Hyper-V, Zenworks, Altiris, Acronis, Office365, Bit Titan, InTune, Office Deployment Tools, BitTitan,BitLocker, DeploymentPro, WireShark, Ring Central, Skype, Adobe Suite, Bit Locker, Symantec, Bloomberg, P hotoshop, Pro-Tools, Sound-Forge, Nuendo, Cubase, Avid interplay, Roxio, Access, Excel, Outlook, Publisher, Word, Power-Point, Flash, MS-Visio, Cisco-VPN, Jabber.

Hardware: Ethernet, Drops, Ports, Blades, patching, peripherals, trouble-shooting connectivity issues, Routers, Switches, AMD and Intel processors, PC Builds/Assembly, trouble-shooting hardware and diagnosis/PC & Laptop Repair, TCP/IP/WAN/LAN/WLAN, PBX/VOIP, DHCP, Conference Room, A/V, Crestron.

Languages: English, Spanish

PROFESSIONAL EXPERIENCE:

Confidential, Manhattan, New York

Systems Administrator

Responsibilities:

• Worked with Terminal Services, RDS, VCenter, Exchange, Active Directory, Infrastructure and Server Side Administration.
• Acted as a Services Oriented Team Lead with Service Now Ticketing System in an ITSM/ITIL modeled environment.
• Infrastructure, Network, and High-Level IT Service Support for MKI, a Managed IT Service Provider.
• Attended to internal and external clients located all over the Greater New York City Area.
• Created Users in AD, Understanding of GPOs, Email Accounts, Office Licensing, and Management of Admin Consoles.
• Created Images via MDT, SCCM, Application Deployments Packages/Troubleshooting Server Administration.
• Worked performing Email Server Cut Migrations using Bit Titan, Office 365, Active Directory, ADFS/AD Connect.
• Created/Edited Images/Software, experienced with Casper, SCCM, MDT, Zenworks, Altiris, and Acronis.
• Configured/Troubleshot Windows Server 2003/08/12/16 , Azure AD, Exchange Online/Office 365/Click to Run/XML Answer Files, MDM, and Microsoft InTune and related platforms.
• Packet Tracing, Networking, Patching, Hardware Installs, Routers/Switches, TCP/IP.
• Worked in a team environment with other Engineers, Administrators, CEOS, VPS, and IT Professionals.
• Created data connections and configured/installed Access Points, Ports, patches, cables, and IP Phones.
• Installed, Configured, and resolved Conflicts with proprietary applications, iPads, iPhone, Android, Windows 7,8, and 10, Mac-OS El-Capitan/High Sierra/Mojave.
• Troubleshooting TCP/IP, WAN/LAN/WLAN and connectivity issues relating to Network Topology.
• Troubleshooting of Windows 2003/2008/2008 R2 Server/2012/2016, Windows 10/8.1/7/XP and their associated services.
• Extensive knowledge in troubleshooting and configuring Mac OS Images using Casper.
• Physical Patching of Switches, Routers, Firewalls, Back-Up Units, Server and PC based hardware.

Confidential, Miami, Florida

Service Desk Administrator

Responsibilities:

• Experience with educating end-user, technical documentation, training, and client presentations.
• Traced Network Issues/Performance/Packet loss TCP/IP, Trace Route, Wireshark, Commands.
• Deployed Windows7/10 Images and Office365 Packages for Desktops and Laptops.
• Create New Users, Emails, Groups, Forwarding, Rules, signatures, GPO.
• Created, Configured, Edited Scripts and Batch Files for Back Ups and IT Related Solutions.
• Consulted and worked directly with End Users and company as Consultant to find solutions for their needs.
• Worked with end users to troubleshoot Network, Desktop, Migration, and all other related issues.
• Implementation/Testing/Deployment of MDM/InTune/AD Policies and Data Protection.
• Familiar with Android, Windows, and iOS Device Management, setup, and troubleshooting.
• Solely responsible for Administration and Support of day to day Operations of IT Department Confidential Latin America HQ
• Trained, created classes, workshops and taught all Employees on Microsoft and all other new technologies implemented.
• Manages all trouble tickets and requests and migration in the Monterrey Mexico Office.
• Product Manager for the entire Latin American Region at Confidential Regional Headquarters.
• Planned and Rolled out migrations for all departments and found solutions for related bugs and issues.

Confidential, Miami, Florida

Help Desk Support - Migration Specialist

Responsibilities:

• Contracted for Network Conversion, checking network connectivity, trouble-shooting Desktops & network.
• Deployed New Systems with Windows XP,7 OS, and configured for Deployment.
• Ran scripts for installs via CA IT Management Solutions, Batch Files, and Manually via directories.
• Used Hands-on Experience Managing Windows Server 2008 and Active Directory and Exchange.
• Monitored & Traced Network & User Performance across the network Post Conversion Deployment.
• Monitored Tickets via Remedy System to Monitor Progress, assist, and eliminate unrelated issues.
• Resolved Desktop Support issues with Symantec, Lotus, Notes AS400, Avaya, Web Browsers, MS Office.
• Worked with project managers resolving Conflicts with proprietary Apps & Windows 7 Compatibility.
• Worked with I.T. Administration to verify network speed across different Platforms including Mac OS.
• Reported all Network Connectivity issues with Physical Connections to be connected, repaired, or replaced.
• Troubleshooting TCP/IP, WAN/LAN/WLAN and connectivity issues relating to Network Topology.
• Worked with User and Group permissions within Active Directory and Local Machines.
• Made upgrades to: Firewall, Anti-Viruses, Applications, VPN, and all software updates/upgrades/patches.
• Deployed and supported New Systems with Windows XP,7 Macintosh OS, and configured for Deployment or repair.

Confidential, Miami, Florida

Help-Desk Level

Responsibilities:

• Responsible for the maintenance, installation, and upgrading of Software and Anti-Virus.
• Created Scripts, Batch files, pushed SMS packages, Debugged.
• Created Mandatory/Local Profiles, Back-ups/Imaged PC's, Deployed New Machines, add/modified users Active Directory.
• Lotus Notes, Heat and other Ticketing System, AS400, i-Series, and Blomberg.
• Built/Repaired PC IBM and Dell Laptops/Desktops, Imaged, and implemented them on to the network.
• Took on Network and Support Role and responsibilities as Network Administrators.
• Managed various Network/System Operations/Clients/Users, Servers and Virtual Machines day to day.
• Migrated Exchange from 2007 to 2010, Windows Server 2003/2008 Platforms with Hyper-V
• Worked with VM-Ware for the deployment of desktops and troubleshooting ticket, Server 2008 Platforms.
• Responsible for the maintenance, installation, and upgrading of Exchange servers and Application servers that powered the company’s financial billing software application.
• Worked with DAT, Back-ups, Data-protector and Legato to monitor and trouble-shoot backups.

Confidential, Miami, Florida

Quality Assurance (QA)

Responsibilities:

• Programming responsibilities included Debugging HTML, Javascript coding using a proprietary environment (Q&A) to test software for Quality Assurance prior to launching campaign.
• Manage and support Server-Side production, development and test environments, as well as multi-media content.
• Specialist in the Q&A Testing/Quality Control department within of the world’s leading mobile media/entertainment and technological companies. Verified all web services were functioning properly to ensure specifications were reached prior to launch.
• Directly responsible for the migrating, testing, and creating technical services, protocols and web services to corporate servers and platforms during the transition process of a merger and acquisitions of parent company.
• Tested, edited, debugged, troubleshot web services, web pages, and WAP pages with proprietary environment. Analyzed and edited SMS/WAP Sites and Web Services. Edited and designed Audio for ring tones, wallpapers, java games, videos, and various kinds of content.
• Edited content and was responsible for transferring content from one platform to Companies Proprietary Platform.
• Created Reports for Technical Manuals, Graphs, as well as multi presentations.
• Followed Procedures and protocols specified by client and created specified SMS Products with specified deadlines.

Confidential, Miami, Florida

Technical Support

Responsibilities:

• Analyzed and resolved network and server connectivity issues. Administered back-up/recovery solutions
• Handled Product Returns and took calls to support Tiger Directs End Users.
• Resolved support concerns, resolved complex issues and addressed technical questions in a timely fashion.
• Provided superior customer service focus and reliable commitment to account computer software and hardware issues.
• Assisted clients and small business owners with PC repair/assembly, software problems, troubleshot OS (Windows 98 and Mac OS 8.6 & existing upgrades), troubleshot MS Office, data back-up and recovery, software and network installations, hardware installation and return and replacements of defective and warranted products.
• Trained, integrated and mentored new Technical Support Representatives regarding company procedures, RMA processes, troubleshooting applications, and product lines protocols.
• Troubleshot new software and documented errors on excel for Web Development Department and documented errors and prepared troubleshooting tickets.

Confidential, Miami, Florida

Junior Developer

Responsibilities:

• Provided detailed programming, technical repairs, and troubleshooting of laptops and PCs for a cutting-edge company providing consultation in hosting, web and graphic designs, hardware and software repairs and upgrades, and creation of business applications to various small business offices.
• Head programmer assistant that was responsible for websites and applications development for clients’/business owners.
• Programming responsibilities included using HTML, Dreamweaver, Debugging SQL/C# coding, and Photoshop software packages.
• Assisted web-hosting clients, required knowledge of FTP clients utilizing command prompts, SMTP, Outlook, Entourage, and web hosting tools.
• Troubleshot new software and documented errors on excel for owner and clients.
• Debugged documented errors and prepared troubleshooting tickets.
• Resolved technical issues and hardware and software installations at client sites.