PROFESSIONAL PROFILE:

• Cisco and Microsoft Certified Network Engineer with Over 19 years of experience and a strong record of success leading an IT department
• Strong interpersonal skills across multiple pillars of organizations, including service management, managerial, and order processing and billing
• Strong understanding of network architecture, including design and optimization of network topologies
• Exercise strong problem - solving skills to help support and maintain all aspects of network infrastructure

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IT Architect / NOC Center Manager

Responsibilities:

• IT architect responsible for planning and implementing infrastructure across multiple departments and work flows while ensuring that security, risk and compliance requirements were met.
• Detailed knowledge of network layers and their functions, virtual environments, VPN, various topologies
• Managed multiple projects to meet office goals
• Designed and Support the disaster recovery solution including publishing the backup and restore process and procedure policies using Veritas Backup Exec (Version 13,14.15,16)
• Installed Several servers that support more than 4000 users
• Manage, Upgrade, Maintain and support the following server technologies through their life cycles
• Windows Server / 2012, including IIS, Apache, Tomcat, WSUS
• Exchange Server 2003/2007/2010/.. administration and support
• Service manager responsible for order processing and optimization for both internal and external end users
• End user support of 200 users across the organization
• Optimized new PC and Laptop rollout by creating standard imaging process to deploy OS and applications using Norton Ghost
• Implement NAS/SAN
• Install, implement Symantec antivirus endpoint Enterprise protection
• Install, implement Symantec Backup Exec
• Install, implement All kind of Xerox
• Experience in all Windows environments (Windows 7, 2008/2012 pro/Server, Active Directory), working technical knowledge of network hardware

Confidential, Atlanta, GA

System Administrator

Responsibilities:

• Technical Manager responsible for managing all service management and new sales requests as well as supervising all computer upgrades, repairs, and installs.
• Excellent interpersonal skills to engage with customers, including sales and customer satisfaction
• Increased efficiency by implementing new support process to include remote service management which also increased positive customer feedback
• Managed all new and on premise network and PC installs for both B2C and B2B customers
• Managed and supported Windows Server
• Supported network/security infrastructure (primarily Cisco and Linksys,ASA )
• Install and setup communication equipment such as Firewalls, Router, Switch, Hub
• Install and setup VPN cisco anywhere
• Technical Engineer working with various small to medium businesses, including Medical,, Construction, Legal, and Financial sectors. Responsible for implementing projects and providing support of:
• Virtualization projects using VMware ESX, SAN configuration, and Citrix clients
• Supported multiple clients with on premise ESX hosts and SAN environments
• Networking/Security projects using Cisco and Unifi AP products
• Plan, install, and support of unified wireless communication or mesh networks using primarily Unifi messaging system and Cisco products

Confidential, Ashburn, VA

Staging Manager / Technical Support

Responsibilities:

• Diagnosing Confidential PC compatible hardware problems and solve the problems
• Supervised the PC configuration and staging team.
• Built and tested PC configuration images (Ghost Imaging) on NT4 and W2000 ((HP, Toshiba, Compaq, Confidential )) for WINSTAR as well as IMCI
• Responded to and resolve customer issues over the phone.
• Logged, updated and closed calls via the Remedy system.
• Help Desk experience and work with end users and developers to identify and document required network service
• Followed established escalation procedures, bringing all customer requests to resolution and/or escalation to management or technical support group.
• Asset Management
• Worked with VPN and Upgrade NT4 to 2000 (Server and Workstation).
• Kept customer informed of all aspects of their service requests.
• Applications: Word, Excel, Access, Project, Visio, Remedy, People Soft, Telnet, Norton Anti-Virus, Adobe Acrobat, Outlook, Exchange Server

Confidential

Network Manager / Technical Consultant

Responsibilities:

• Business development
• Pre-installation planning, IP network design, presentation and implementation of LAN/WAN
• Established priority and procedures, coordinates, allocate resources
• Selected subcontractors, reviewing/modifying project goals.
• Budget planning and control, project profit/loss controls.
• Supervision of a team of 20 Networks installer
• Monitored project performance and client satisfaction

Confidential

Network Manager

Responsibilities:

• Installed and configured more than 300 scales for trucks and connected them to PC and network
• Managed a team of 30 developers/technical support personnel.
• Pre-installation planning, design and implementation of local area network more than 150 sites.
• Provide technical support and guidance to technical staff.
• Review proposals for technical accuracy, topology and methodology.
• Responsible for choosing the HW/SW for all remote and central sites more than 10 sites
• Installed and configured more than 400 NetWare servers.
• Managed a staff of ten individuals dedicated to providing second level support.
• Managed day-to-day system operations at the client site.
• Planned and managed cutover from mainframe to Server/Client platform.
• Provide technical support and guidance in d Confidential and voice.
• Serving as a key interface with end-users and management