SUMMARY:

Skilled Systems Engineer experienced in designing, implementing, and administering physical and virtual infrastructures and networks. Adept at applying customer service concepts to information technology functions to improve user experience for clients and staff. Experienced in project leadership, understands how to effectively manage tasks and prioritize work to meet goals and deadlines.

SKILL:

• Windows Servers
• VMware ESXi, vSphere & Horizon
• Cisco Routers & Switches
• Active Directory
• Tanium endpoint and security management
• DHCP & DNS
• Exchange malware
• LAN Management

PROFESSIONAL EXPERIENCE:

Confidential - Anaheim, CA

Systems Engineer

Responsibilities:

• Design, implement, and administer server and network infrastructure for both Confidential and Confidential ; both environments are Active Directory with a mixture of physical and virtual (VMware and Citrix) Windows and Linux servers, IBM and Pure Storage SANs, and Cisco network appliances.
• Responsible for migrating multiple internal FTP/SFTP servers/connects to AWS SFTP.
• Liaise with the Information Security team to identify, analyze, and remediate security vulnerabilities across all infrastructure systems, working with cross-functional teams to ensure remediation of other systems.
• Responsible for the management of routine server patching and updating globally, using Tanium.
• Manage and maintain the Cylance anti-virus/anti-malware platform for all servers and workstations.

Confidential - Huntington Beach, CA

Systems Administrator

Responsibilities:

• Coordinated project to replace core systems infrastructure:
• Installed and configured Production, Test, and Disaster Recovery two-node server clusters (Red Hat 7 and Oracle 12c).
• Built and deployed Windows application framework (IIS), file, and 3rd-party interface servers for all environments in VMware vSphere.
• Implemented load-balanced cluster for core application servers to provide high availability, increase application user capacity, and virtually eliminate user-impacting maintenance windows and downtime.
• Served as technical project lead on initiative to develop two “new concept” credit union branches:
• Worked closely with branch leadership to identify business needs, analyzed technology requirements, and made equipment recommendations for each branch.
• Coordinated the purchase and delivery of equipment, created asset management records.
• Developed baseline configurations for equipment, wrote and provided procedures to field support staff to complete equipment preparation.
• Scheduled and managed the deployment of equipment for each branch; worked with the construction company to integrate technology and millwork where appropriate.
• Led remodeling project efforts for the data center at credit union headquarters:
• Worked with the IT leadership and the infrastructure team to plan remodeling, then oversaw the execution of those plans, leading work efforts from internal staff and network cabling vendor.
• Managed the reorganization and consolidation of network and server equipment, the implementation of overhead cable management system, and re-cabling of the data center.
• Developed documentation outlining several IT procedures and policies:
• Developed prioritization matrix for service requests, utilizing ITIL standards and trained IT staff on evaluating incident “Urgency” and “Impact” within the framework of those standards.
• Identified and created procedures for several IT functions, improving efficiency and reducing daily batch operations time by over an hour.
• Created multiple troubleshooting guidelines for help desk staff and provided mentorship to help expand their skillsets.
• Installed, configured, and maintained physical and virtual Windows and Linux servers for core account processing platform, Enterprise Content Management platform, and associated systems.
• Monitored systems, applied patches/updates, analyzed security scan reports and remediated vulnerabilities.
• Managed multiple vendor relationships and coordinated joint projects.
• Provisioned user accounts across a number of platforms including Active Directory and Exchange.
• Administered VMware Horizon VDI environment for 300+ users.
• Administered IT Service Management platform and served as backup administrator for VoIP system.
• Configured, deployed, and administered Cisco routers, switches, and ASA firewall devices.
• Provided advanced support for software, hardware, and network issues escalated by help desk.
• Mentored help desk staff in financial core-related support techniques as well as general troubleshooting methodologies.

Confidential - Milwaukee, WI

Technical Analyst

Responsibilities:

• Provided second-tier phone and email support to over 80,000 users, across more than 2,400 Long Term Post-Acute Care facilities across the United States.
• Supported over 300 applications in a Citrix/Windows environment, provisioned accounts in Active Directory, and administered Cisco and Juniper routers and switches.

Confidential - Kenosha, WI

Help Desk Technician

Responsibilities:

• Provided second-tier field/deskside support for 4000+ faculty and students at the 4th largest Confidential system campus.
• Configured and deployed workstations and laptops, and performed troubleshooting on network, email, printing, hardware, and software issues.
• Installed routers and switches, as well as network drops and cabling.