System Support Technician Resume

PROFESSIONAL PROFILE:

Information Technology (IT) Specialist with 15 years of professional experience in networking. Expert and highly familiar with a wide variety of security, engineering, networking, and operating system software.

IT SKILLS:

Windows Server 2000, 2003, 2008, 2008 R2
VMware vSphere 6.7
Veeam Backup and Replication
TCP/IP Protocol
MS SQL Server
MS Office
Backup data and image (Ghost, Acronis)
Antivirus Server (Kaspersky, ESET)
Mail Server (Mdeamon and Exchange Server 2003, 2007, 2010)
CISCO Meraki
Lansweeper
SpiceWorks (Ticket System)
Account System (SAGE 300 Premium, Expertise)

PROFESSIONAL EXPERIENCE:

Confidential

System Support Technician

Responsibilities:

Provided computer help desk support and technical training on hardware/software to end users.
HPE MSA and NIMBLE Storage Configuration
VMware vSphere 6.7
Active Directory, DNS, DHCP, File Server.
Hyper - V
Print Server
Group Policy Management Console

Confidential

System Admin

Responsibilities:

Resolve technical problems with Micro 9700 and Simphony POS (Oracle)
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)
Provided support system - IPTV STB
Account System Sage 300 Premium (Accounting System)

Confidential

Video Floor Cashier

Responsibilities:

Design, Installation and Management Active Directory and DNS with Windows Server 2012.
Installation and management email Server “ Mdeamon” and Microsoft Exchange Server 2010
Experienced in MS SQL Server installation, configuration, performance tuning, client/server connectivity, query optimization and back-up/recovery, replication and DTS.
Confidential (Antivirus Kaspersky)
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)
Executing daily back-ups of data on the network

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