TECHNICAL SKILLS

• Windows Server 2003 - 2012, VMware ESXi 4.1 - 6.0, Citrix Xenserver AS/400, OSX
• HP Proliant DL and BLC g8,g9, IBM x3650, Dell Poweredge
• HP c7000 enclosure
• Netgear GSM, Basic knowledge of Cisco Catalyst, 3Com
• Sonicwall TZ, Netgear, Basic Cisco knowledge
• Overland Arc Vault, HP MSA, Nortel, Shoretel, APC SmartUps and Environmental monitor, POS workstations, Bluecoat proxy vCenter, vSphere, VMware View, vRops, HP OneView, HP IRS, HP SIM, SQL
• Exchange 2003, 2007, Active Directory, TCP/IP, DNS, DHCP, Avamar, Windows Clustering, IIS, Symantec Backup Exec 2010 & 12.5, Symantec System Recovery 2010, Citrix, Symantec Endpoint, Replication Exec, SAV, WSUS
• Completed vSphere 5.5 and 6.0 training. Currently prepping for VCP6 and MCSE

PROFESSIONAL EXPERIENCE

Confidential

Senior Infrastructure Engineer

Responsibilities:

• Manage, design, and support all company infrastructure for production, QA, development, DR and back office which consists of 80% Virtualization 20% physical server - 6000+ servers.
• Performed a server room migration from HQ to an off-site datacenter. Racked and stacked all equipment, built out all the hardware, and performed the physical and virtual server migrations including application, security and SQL databases. Tested new storage platforms as we migrated from Netapp to HP 3Par and Oracle ZFS
• Built out 4 HP Blade Enclosures for our corporate datacenter which house all of our back end virtual servers. Built 3 enclosures for our Dallas datacenter which will house our SAP landscape and QA environments. Currently in the process of migrating to Dallas
• Designed, implemented and configured HP OneView to manage the HP hardware including, enclosures, storage and servers. Rolled out to the New York and Dallas locations, with future plans to implement in New Jersey and Boston
• Upgraded company landscape to vCenter 5.5 and vSphere 5.5 across multiple environments including, Corporate, QA, Production and Disaster Recovery - 100+ servers
• Currently designing our new SAP pre-production infrastructure consisting 2 blade chassis, configuring 10 ESXi servers and 6 physical SQL database servers.
• Lead infrastructure engineer for the SAP application environment including production, QA, DEV and DR
• Provide day to day support to SQL Database team members, developers and storage administrators
• Manage data center operations which include Server Installations, Rack Build outs, Break/fix and Power Management.
• Provide technical guidance in the installation, configuration and implementation of VMware products and technologies
• Support the entire company VMware ESXi 5.5, 5.0 and 4.1 infrastructure
• Ensure the transition of design from implementation into production
• Support VMware View desktop environment
• Manage backup environment with EMC Avamar
• Build, implement, and administer ESX/ESXi Servers including patches and updates, and assist in resolving associated system outages and other incidents
• Perform Active Directory administration of multi-domain structure including GPOs and Exchange 2007.
• Coordinate periodic health checks with VMware to assess HQ virtualization environment to make sure we adhere to industry standards and best practices.
• Work closely with directors and engineers at remote locations in the planning and designing of infrastructure.
• Lead and direct multiple projects while managing resources and monitoring progress.
• Create and present proposals for back office initiatives to upper management for budgetary approval.
• Use of fiber channel EMC SAN storage for Production and Disaster Recovery Infrastructure.
• Use of NetApp SAN storage, HP 3Par storage and Oracle ZFS for all HQ environments consisting of Exchange, View Workstations, HQ servers, Development and QA environments.

Confidential

Systems Administrator

Responsibilities:

• Maintain Network Infrastructure and provide full support to private country and golf clubs using the company’s services.
• Manage Windows server 2008 R2 & 2003 environment - 40 Servers - Web, SQL, Print, Exchange, Terminal Servers - physical and virtual.
• Implemented VMware ESXi 5.1 platform.
• Manage virtual Servers using Vsphere and Vcenter.
• Maintain and apply maintenance to all network related devices - Sonicwall Routers, Switches, NAS, Barracuda.
• Manage system backups and replication.
• Manage Active Directory & Exchange 2007 environment.
• Implement Disaster Recovery plan and provide redundancy to company servers.
• Responsible for virtualizing entire server environment with VMWare - currently undergoing.
• Perform OS upgrades, patches and security updates.
• Main point of contact for Network, Server, and all hardware related issues.
• Implement new site setups including computers, servers, printers and routers.
• Create Network diagrams and documentation.
• Support point of sale workstations and printers.
• Train new clients on company software.
• Support clients for web and email hosting.
• Built and manage 3CX Phone System.

Confidential

Systems Consultant

Responsibilities:

• Assist senior consultants with implementing, testing and rolling out Symantec Management Platform.
• Using Symantec Workspace Virtualization to package applications and test on virtual and live machines.
• Build virtual servers using VM workstation.
• Create documentation on all processes involved in the project.
• Import XML and XPF files into SMP to create jobs, tasks and software for client.

Confidential

Network Administrator

Responsibilities:

• Manage daily and off site tape Backups with Backup Exec 2010.
• Maintain network infrastructure for 20 locations across the US, CA and Caribbean - Manage server environment of 80 servers running server 2003 and 2008 R2.
• Datacenter rack installations of Windows servers, tape Libraries, Routers, Switches, UPS’, KVM’s, Telecomm equipment including PBX’s and BCM’s.
• Provide day to day Level 3 support - responding to user requests.
• Network monitoring - routers, servers, switches, access points, UPS - On call 24x7.
• Perform scheduled maintenance on Windows Servers - Updating firmware, software and hardware replacements for HP servers.
• Server and workstation patch management with CA DSM patch manager.
• Account Management for UNIX systems- disable accounts, reset passwords.
• Project Management for rollout’s, system updates, maintenance and new processes.
• Account Management with Active directory - permissions, group policy, updates.
• Manage and Monitor remote office Replication of user data.
• Create network diagrams and documentation.
• Technical liaison for head NOC in the United Kingdom.

Confidential

Jr. Network Administrator

Responsibilities:

• Manage Windows server 2003 environment - Citrix, Exchange, Backup.
• Manage daily and off-site Backups with Backup Exec 12.5.
• Manage vitual environment using VMWare Vsphere.
• Manage and control all helpdesk operations.
• Manage all user accounts in Active Directory, Exchange & telecomm.
• Perform network maintenance on servers and switches – roll out patches, firmware.
• Manage Spam Filter, VPN and Remote office connectivity.
• Monitor Sonicwall Routers and wireless access points.
• Equipment rollouts: desktop computers, laptops and phone setup.
• Hardware maintenance – Install hard drives, memory, NIC and video cards.
• New Hire setups and orientation - Train new staff on IT policies and procedures.
• Serve as Level II help desk supporting over 130 users worldwide.

Confidential

Technical Support - Team Lead

Responsibilities:

• Administered user accounts in Active Directory and Exchange.
• Supervised help desk team of 25 employees.
• Provided level II support for hardware, software &application problems.
• Call Center Environment for over 8,000 users nationwide - 50-75 calls daily.
• Troubleshot Network Connectivity, Windows and Microsoft Office related issues.
• Handled all escalation issues from superiors; assisted and trained technicians.
• Technical liaison between various IT departments.