Mac Systems Engineer Resume Jacksonville, FL - Hire IT People

SUMMARY

Over 20 years of desktop tech support, server and network management experience in personal, corporate, and education environments. Advanced proficiency in the MacOS from System 6 all the way through OSX Server including Macintosh hardware. Several years’ experience using Jamf Pro as an MDM solution for Macs and iOS devices.

PROFESSIONAL EXPERIENCE

Confidential, Jacksonville, FL

Mac Systems Engineer

Responsibilities:

Administration of Jamf Pro (aka Casper) to manage the company’s 180+ Mac desktops and laptops in an Active Directory enterprise environment. This includes packaging apps and some shell script writing.
Supported users and their Macs around the world including Dallas, Indianapolis, and India
Use of Traditional imaging and Apple’s DEP to prepare Macs for deployment to end users
My duties include building hard drive images for OSX 10.9 - 10.12, ensuring the MacOS is updated and security patches applied to maintain compliance, continuous packaging of software for deployment and updates such as JDKs, Adobe Creative Cloud, Office 365 and other apps as needed.
Documented all Mac configuration, procedures, and troubleshooting in Confluence.
Worked with server, security, and network teams to ensure functionality of JamfPro and the Macs in the enterprise environment
Moderated a highly popular internal RocketChat chat room to act as a single point of focus to handle Mac Support issues from developers and project owners all the way up to C-level leadership.
I am the first and last point of contact for all support of Apple devices

Confidential, Jacksonville, FL

Field Services Tech

Responsibilities:

On-site desktop support for Mac and Windows XP & 7 desktops and laptops in a mixed Netware and Active Directory environment.
My day-to-day responsibilities included setting up images and deploying them to Macs and PCs, troubleshooting, updates, meetings with management to help them determine hardware and software needs, acting as the local IT liaison for headquarters located in Chicago, and I was the primary contact for all Mac hardware and software configurations in the company.

Confidential, Greenbelt, MD

Mac Field Tech

Responsibilities:

Level 3 desktop support for Mac desktops and laptops
Responsibilities covered MS Office 2011 & Outlook connecting to Exchange servers, VMWare Fusion, backups to server, and whole-disk encryption, and general OS maintenance and troubleshooting in an Active Directory environment.

Confidential, Knoxville, TN

Mac System Administrator

Responsibilities:

Responsible for consultation, installation, configuration, administration, troubleshooting and maintenance of MacOS X Servers, desktops, and laptops for various clients. Onsite and remote (VPN) presence involved.
Server duties included some installation and configuration of php-based apps into OSX Server.
Trained users in the use of new systems and orientation of new employees to existing systems.
Some network hardware configuration involved with a variety of routers, switches, and various cable and DSL modems including physical installation and termination of CAT5 & CAT6 cables where needed.
Clients include small businesses (under 100 employees) as well as home users.
Some integration of Windows PCs with Mac servers including use of VMWare and Parallels.