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Windows System Administrator Resume

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Washington, DC

OBJECTIVE:

To attain a position as a Systems Administrator, utilizing my technical aptitude, achievements and work ethic that will allow me to seek a position with this company.

SUMMARY:

  • Over 8 years of experience in providing excellent customer service and IT and telecommunications support
  • Strong communication and organizational skills
  • Proficient at multi - tasking in fast paced environments
  • Passionate about acquiring new skills and job knowledge
  • Acknowledged for providing outstanding customer service and remedying tedious and complex subscriber issues

TECHNICAL SKILLS:

Active Directory, Microsoft Office Suite 2007/2010, Symantec Ghost Server, VPN(Juniper, Novell and Cisco) DRAC, VMware, Windows XP/Vista/7, Windows Server 2003/2008, Blackberry Enterprise Server, Lotus Notes, HBA, patch servers.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Windows System Administrator

Responsibilities:

  • Packaging applications, preferably leveraging Microsoft App-V
  • Troubleshoot and quickly resolve issues with defective hardware, applications and software
  • Scan workstations for vulnerabilities with tenable software
  • Configuring and managing Active Directory users, computers and groups
  • Load, configure, and manage ESXI 5, host/install vSphere Client/ install new VM/SAN
  • Migration of virtual servers using Vmotion, DRS, Vcenter perform daily activities of configuration and operation of client/server based systems
  • Install, configure, maintain, and upgrade windows servers
  • Perform software updates and exe.application deployment using SCCM
  • Deploy operating system updates, software patches and hardware or other network infrastructure upgrades
  • Extensive usage of Remote Access Tools (GoverLan), and ticketing system (Remedy)
  • Data encryption, virus/malware removal (Symantec)
  • Troubleshooting network connectivity/network configurations

Confidential, Fort Belvoir, VA

Jr. Systems Administrator

Responsibilities:

  • Lead/manage projects
  • Configuring and managing Active Directory users, computers and groups for 5000 users
  • Load, configure, and manage ESXI 5, host/install vSphere Client/ install new VM/SAN
  • Migration of virtual servers using Vmotion, DRS, Vcenter
  • Add Physical disk to virtual machine/ partition host OS/guest OS
  • Install, configure, maintain, and upgrade windows servers
  • Perform software updates and exe.application deployment using SCCM over the network
  • Provide technical, operational and training support to support approximately 5000 (Civilian/Military/Contractors) users either by telephone, email or on-site relative to desktop software applications
  • Install and configure printers and drivers to the print server
  • Extensive usage of Remote Access Tools (GoverLan), and ticketing system (Remedy)
  • Data encryption, virus/malware removal (Symantec)
  • Troubleshooting network connectivity/network configurations
  • Blackberry Administration

Confidential, Washington, DC

Help Desk Technician

Responsibilities:

  • Provided technical, operational and training support to support approximately 8500 users either by telephone or on-site relative to desktop hardware and software applications.
  • Configure and install new workstations with Windows XP/Windows in an AD environment
  • Active Directory administration (create/ modify/ delete/ unlock user accounts)
  • Microsoft Outlook configuration and troubleshooting.
  • Perform data backups/restorations and PC Imaging
  • Extensive usage of Remote Access Tools, and ticketing system (CA Unicenter Service Desk & Remedy)
  • Data encryption, virus/malware removal
  • Mapping network drives/printers
  • Troubleshooting network connectivity/network configurations
  • Coordinates account creation, provisioning and deactivation

Confidential, MD

Technician/Desktop Support

Responsibilities:

  • Troubleshoot Panasonic Toughbook
  • Administer and troubleshoot Lotus Notes on end user device (EUD)
  • Set up user’s accounts permissions and passwords in active directory.
  • Install and configure USB Modems/Air cards for VPN connection
  • Performed firmware upgrades for routers
  • Implemented password and account resets on all EUD’s
  • Install, maintain, and configured printers and fax machines.
  • Assess job sites to determine necessary hardware to provide service
  • Install all necessary telephone, cable television, and internet wiring and hardware for job completion (Cat3, Cat5e, RG6, RG11 and RG59)
  • Tested, located and repaired defects in copper and fiber optic cables.
  • Perform and restore data backups.
  • Perform pulls, cuts and splices of single and multi-strand multimode fiber

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