Windows System Administrator Resume
Washington, DC
OBJECTIVE:
To attain a position as a Systems Administrator, utilizing my technical aptitude, achievements and work ethic that will allow me to seek a position with this company.
SUMMARY:
- Over 8 years of experience in providing excellent customer service and IT and telecommunications support
- Strong communication and organizational skills
- Proficient at multi - tasking in fast paced environments
- Passionate about acquiring new skills and job knowledge
- Acknowledged for providing outstanding customer service and remedying tedious and complex subscriber issues
TECHNICAL SKILLS:
Active Directory, Microsoft Office Suite 2007/2010, Symantec Ghost Server, VPN(Juniper, Novell and Cisco) DRAC, VMware, Windows XP/Vista/7, Windows Server 2003/2008, Blackberry Enterprise Server, Lotus Notes, HBA, patch servers.
PROFESSIONAL EXPERIENCE:
Confidential, Washington, DC
Windows System Administrator
Responsibilities:
- Packaging applications, preferably leveraging Microsoft App-V
- Troubleshoot and quickly resolve issues with defective hardware, applications and software
- Scan workstations for vulnerabilities with tenable software
- Configuring and managing Active Directory users, computers and groups
- Load, configure, and manage ESXI 5, host/install vSphere Client/ install new VM/SAN
- Migration of virtual servers using Vmotion, DRS, Vcenter perform daily activities of configuration and operation of client/server based systems
- Install, configure, maintain, and upgrade windows servers
- Perform software updates and exe.application deployment using SCCM
- Deploy operating system updates, software patches and hardware or other network infrastructure upgrades
- Extensive usage of Remote Access Tools (GoverLan), and ticketing system (Remedy)
- Data encryption, virus/malware removal (Symantec)
- Troubleshooting network connectivity/network configurations
Confidential, Fort Belvoir, VA
Jr. Systems Administrator
Responsibilities:
- Lead/manage projects
- Configuring and managing Active Directory users, computers and groups for 5000 users
- Load, configure, and manage ESXI 5, host/install vSphere Client/ install new VM/SAN
- Migration of virtual servers using Vmotion, DRS, Vcenter
- Add Physical disk to virtual machine/ partition host OS/guest OS
- Install, configure, maintain, and upgrade windows servers
- Perform software updates and exe.application deployment using SCCM over the network
- Provide technical, operational and training support to support approximately 5000 (Civilian/Military/Contractors) users either by telephone, email or on-site relative to desktop software applications
- Install and configure printers and drivers to the print server
- Extensive usage of Remote Access Tools (GoverLan), and ticketing system (Remedy)
- Data encryption, virus/malware removal (Symantec)
- Troubleshooting network connectivity/network configurations
- Blackberry Administration
Confidential, Washington, DC
Help Desk Technician
Responsibilities:
- Provided technical, operational and training support to support approximately 8500 users either by telephone or on-site relative to desktop hardware and software applications.
- Configure and install new workstations with Windows XP/Windows in an AD environment
- Active Directory administration (create/ modify/ delete/ unlock user accounts)
- Microsoft Outlook configuration and troubleshooting.
- Perform data backups/restorations and PC Imaging
- Extensive usage of Remote Access Tools, and ticketing system (CA Unicenter Service Desk & Remedy)
- Data encryption, virus/malware removal
- Mapping network drives/printers
- Troubleshooting network connectivity/network configurations
- Coordinates account creation, provisioning and deactivation
Confidential, MD
Technician/Desktop Support
Responsibilities:
- Troubleshoot Panasonic Toughbook
- Administer and troubleshoot Lotus Notes on end user device (EUD)
- Set up user’s accounts permissions and passwords in active directory.
- Install and configure USB Modems/Air cards for VPN connection
- Performed firmware upgrades for routers
- Implemented password and account resets on all EUD’s
- Install, maintain, and configured printers and fax machines.
- Assess job sites to determine necessary hardware to provide service
- Install all necessary telephone, cable television, and internet wiring and hardware for job completion (Cat3, Cat5e, RG6, RG11 and RG59)
- Tested, located and repaired defects in copper and fiber optic cables.
- Perform and restore data backups.
- Perform pulls, cuts and splices of single and multi-strand multimode fiber
