Senior Client Technology Engineer Resume

SUMMARY

Hands - on experience in cost-effective, high-performance distributed enterprise applications across industries, including government, healthcare, and software development.
Display notable success participating in planning, analysis, and implementation of solutions in support of strategic business objectives.
Provide exceptional customer service by taking extra steps toward ensuring 100% user satisfaction.

TECHNICAL SKILLS

Operating Systems: Windows 7/8/10, Active Directory, Windows Server 2003-2016, MS Exchange Server 2003-2016, WDS, SCCM 2007/2012/2016 , AppV, MacOS, UNIX Solaris, Linux Ubuntu Fedora, Chrome OS, Citrix Metaframe Terminal Server, ICA Client, Citrix XenApp, Lotus Notes Domino v9.0, VDI, VMware ESX Server 5.x. iGel UD Pocket

Servers & Routers: Windows Terminal Server, Citrix, Macintosh, Cisco switches, Dell/HP/Lenovo Servers, Workstation, BlackBerry Enterprise Server, HP SAN Lefthand P4300, Linksys, Belkin, D-Link, 802.11, Netgear, Cisco 3800, Cisco ASA 5520, Mitel 5000, Juniper Firewall SRX210, Cisco DPC3010, HP Thin Client MT40,41,42, iGel Thin Client UD3

Legacy / Mainframe OS: IBM AS 400, IBM z/OS, z/VM

Software: MS Windows, MS Office 2003-2010/2016 , MS Exchange 2003-2016, MS SharePoint 2016, Office 365, MS Teams, Adobe Creative Suite, SQL 2005-2017, Crystal Reports 2008/2011, Symantec Ghost v7.0-10, Ghost 2003, Norton v21, Veritas/Attachmate Winstall v8.7-10,Veritas Backup Exec v10, DameWare, McAfee Endpoint Encryption, McAfee Antivirus, Reflections v16, GuardianEdge Encryption, PointSec Media Encryption, CheckPoint v8.7, BitLocker Encryption, Polycom BTOE v3.9, Plantronics Savi 745, Heat v8, ITILv3, Citrix XenApp v4.5, VMware vSphere, Cisco WebEx, Sophos Anti-Virus v10.7, SecureAnywhere v8, ConnectWise v2014.6, LabTech 2014, LabTech Backup Manager, Intronis OnlineBackup v5.5, Tableau Desktop Prov19, Citrix Receiver v4.12, Palo Global Protect VPN v5.0, VMWare Horizon Client v5.2, PDQ Deploy v17, OneStop Ticketing System, iGel UMS v6

PROFESSIONAL EXPERIENCE

Confidential

Senior Client Technology Engineer

Responsibilities:

Served as Executive Support Lead for companywide issues on PCs, VDI, network, iPhone, iPad, and printers.
Optimized system performance, establishing upgrades/patches, system monitoring, and maintaining security protocols.
Ensured all server hardware, operating systems, software, and procedures aligned with organizational standards and strategic business plan by testing and researching in accordance with company regulations.
Performed migration, assisting associate with registering for MFA and deployment of Win 7 to Win 10 / VDI / Windows Hello configuration of Fingerprint / Pin and Bluetooth for users.
Participated as a member of the SWAT response team for Office 365 and VDI network issues for companywide deployment.

Confidential

Senior Client Technology Engineer

Responsibilities:

Facilitated process consistency by training employees, new interns, and contractors across multiple departments on network operations, including log-in procedures, network management software, permissions, printing issues, security, and deployment of software.
Managed Active Directory, SCCM 2012 / 2016 console, Safestart / CIAM console / VDI iGel UMS console / MS Azure console to troubleshoot and resolve incidents/tasks.
Troubleshoot network-related problems and reimaging computers using MDT Lite Touch installation.
Tested software via Microsoft SCCM, AppV, and ThinApp to solve installation issues.
Managed support for different projects with Finance Office, configuring Oracle ODBC/ODAC Facets Prod / Rubi and Audit / Advisory team and configuring issues for users GRC, ACL for Windows v13, and TeamMate v12.2.
Supported OneStop Ticketing System incidents, providing customer service to all clients and troubleshooting, researching, and documenting all assigned problems, service requests, and project support.

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